CascadeBitz Reviews 137

TrustScore 4.5 out of 5

4.6

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Rated 4 out of 5 stars

Ordered my Juwel aquarium filters eventually on this new website after very prompt question to old aqua zone website. They arrived very quickly and were as described. The prices were not quite as comp... See more

Rated 5 out of 5 stars

I have a tropical fish tank which has various filters. I always go to CascadeBitz because their site is easy to use and the cost is cheaper than the shops. They arrive by post in a couple of days an... See more

Rated 5 out of 5 stars

The staff are very friendly and knowledgeable. They have been very helpful when I needed products and general advice on looking after my Koi fish pond, which I inherited,l. Having no experienc... See more

Rated 5 out of 5 stars

found this company whilst browsing ebay, so glad I took a look as their prices were amazingly cheaper than anywhere else!! Website is easy to navigate and order though I needed some advice, so rang a... See more

Company details

  1. Pet Store

Information provided by various external sources

Cascade Bitz - Enjoy Shopping for Koi-Tropical-Marine-Reptiles-BiOrb Aquariums-Nexus Koi Filters-Garden Centre


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

137 reviews

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Rated 5 out of 5 stars

excellent service

First item arrived faulty, probably damaged in post, replacement unit dispached immediately with no argument

July 29, 2013
Unprompted review
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Rated 5 out of 5 stars

Outstanding first time expirience!

I was very pleased with the price of the product which I brought, not only was the price very good but the product was exactly what it said it was and just what I needed. I recived my Biorb Air Pump the day after i ordered it. Would definately use again if i need new stuff for my Biorb fish tank. Thank you very much for your quick turn around.

July 3, 2013
Unprompted review
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Rated 5 out of 5 stars

Very quick despatch and excellent product

I heard about cascade from a friend to get cloverleaf as I've had blanket weed problems and couldn't be happier the service was excellent and the product also solved the problem it was a bit worrying after several days the water was still cloudy but soon did what it said on the tin !!!! Will highly recommend . Many thanks Jon lawrance

June 25, 2013
Unprompted review
Rated 5 out of 5 stars

Efficient and value pricing

I ordered two UV lamps for a pool clarifier. They came next day and were pushed through the letter box. Fortunately the strong plastic tube packaging stopped them from breaking -

June 20, 2013
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Rated 5 out of 5 stars

Excellent service

Answered all my questions on phone before ordering on line. Requested a specific date for delivery and arrived early morning on the correct day. We are very pleased.

June 10, 2013
Unprompted review
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Rated 5 out of 5 stars

Great

The fragile item arrived broken, one phone call and a replacement was sent without any fuss or waiting for me to return the first

May 25, 2013
Unprompted review
Rated 2 out of 5 stars

Still waiting for reply to e-mail on an issue.

Still waiting for reply to e-mail on an issue with some of the goods I have purchased. I have tried both e-mail options but no reply.

May 19, 2013
Unprompted review
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Reply from CascadeBitz

Hi Clare,
We feel that 2 stars is a little unfair, we sent your goods quickly as you stated in your e-mail. You sent us an e-mail on Sat 11th at 14:22, we replied on the Monday morning at 09:11. We have e-mailed you again today asking that you give us a call so we can resolve the issues you have with the product. Once we have resolved any issues you have we will forward you a copy of our original e-mail and hopefully you may consider changing the rating given.

Regards

Cascadebitz.com

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