CheapOair.com Reviews 

35,630
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 4,059 reviews, reviewers had a great experience with this company. Customers consistently praise the staff and customer service for being helpful, patient, and professional, often going above and beyond to assist. Many people highlight the excellent service, smooth booking process, and the ease of getting information or resolving situations, making their overall experience pleasant and efficient. However, some customers also noted dissatisfaction with unexpected charges, such as fees for flight changes, luggage, or seat selection, which they felt were hidden or excessive. A few other people also felt that the booking process could be improved, citing website glitches, difficulty navigating for specific services, or insufficient upfront information about taxes or layovers.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, often describing them as patient, nice, professional, and... See more

Service

People report positive experiences with service, often describing it as fast, easy, and very helpful. Many... See more

Price

Clients share ambiguous opinions on price, with many reviewers expressing frustration over hidden charges,... See more

Booking process

Customers had ambiguous experiences with the booking process, with some reviewers finding it quick, easy, and... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with some customers praising professional and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have been using Cheapoair for almost 10 years and satisfied with their service and pricing. Recent experience with their Rescheduling Department’s agent Mr. Consuelo. We have a return tickets fr... See more

Company replied

Rated 4 out of 5 stars

The pricing is great. The booking process is fine except it appears to be glichy as my computer screen went white several times.

Company replied

Rated 4 out of 5 stars

I have been with cheapair for about 8 years, I get good deals and perfect flights . There only was one time that I booked a flight and had to change the flight date the next day ,eventually they mad... See more

Company replied

Rated 4 out of 5 stars

Flight n staff were extremely good , delay at Bostin airport was far from comfortable and difficult. Rgds Tahir Mazhar Dada

Company replied


Company details

  1. #172 of 200 best companies in Travel Agency
  2. #36 of 47 best companies in Travel Aggregator

Written by the company

CheapOair is a flight-focused hybrid travel agency that specializes in providing cheap flights and great last-minute flight deals for travelers worldwide. Consumers can book flights, vacation packages, lodgings, car rentals, and more online or via our mobile apps for iOS and Android, by phone or live chat. Our proprietary technology helps our customers find deals and offers to destinations worldwide on over 500 airlines, 1 million lodgings, and 100s of car rental companies.

Go Ahead, Be Cheap! CheapOair.com

Written by the company


Contact info

4.1

Great

TrustScore 4 out of 5

36K reviews

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4.1

All reviews

(35,630)

5,207 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent updates and services.im…

Excellent updates and services.im satisfied

July 31, 2026
CheapOair.com logo

Reply from CheapOair.com

Thank you for your wonderful feedback! We are so pleased to hear that you are satisfied with our updates and services.

Rated 5 out of 5 stars

Great costumer service and easy booking…

Great costumer service and easy booking process

July 31, 2026
CheapOair.com logo

Reply from CheapOair.com

We're so happy to hear that you had a great experience with our customer service and found the booking process easy. Thank you for your wonderful feedback!

Rated 1 out of 5 stars

WARNING: will promote dates other than those you want to travel

In an attempt to make me book the site sprinkled in cheaper fares for later travel dates... Could be very confusing for some and it's definitely a deceptive/manipulative tactic that could cause people to book the wrong date and have to pay a cancellation fee I assume.

July 31, 2026
Unprompted review
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Reply from CheapOair.com

Unable to validate reservation for review. We appreciate you sharing your experience. We are truly sorry to hear about the difficulties you encountered with your flight booking. We are reviewing your feedback to improve our services.

Rated 1 out of 5 stars

Not happy at all

July 30, 2026
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Reply from CheapOair.com

Thank you for your feedback. In order to address your concern, we need to know what the issue is. This is not the kind of experience we want anyone to have. We take this seriously and would love a chance to make things right. Please reach out to us at feedback@cheapoair.com to include your booking number so we can look into this and follow up properly.. We value your input and are always striving to improve.

Rated 1 out of 5 stars

Terrible first experience – bait-and-switch flight details and hidden cancellation fees!

Terrible first experience – bait-and-switch flight details and hidden cancellation fees!

​My very first experience booking with CheapOair was an absolute nightmare.
​I attempted to book a specific trip, but immediately after receiving the confirmation email, I noticed that the departing flight had been completely changed to a totally different schedule without my consent.
​When I called customer service right away to get placed on my original flight, I was told they couldn't accommodate me. Since they couldn't provide the trip I actually bought, I asked to cancel the package. That is when they attempted to hit me with a $150 cancellation fee for a booking I had tried to make literally two minutes prior!
​It took over an hour and 10 minutes of exhausting, frustrating conversations before I was finally issued a full refund.

​Bottom line: Watch out for sudden flight changes and predatory cancellation fees right after booking. I will not be using CheapOair again.

July 30, 2026
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Reply from CheapOair.com

We’re very sorry to hear about your experience. That’s not the kind of experience we want anyone to have. We take this seriously and would love a chance to make things right. Please reach out to us at feedback@cheapoair.com to include your booking number so we can look into this and follow up properly. We value your input and are always striving to improve.

Rated 1 out of 5 stars

.🚨 SCAM WARNING

.🚨 SCAM WARNING: Fake Customer Support Calls From +1 (845) 664-6161I am writing this review to warn other travelers about a highly sophisticated phishing scam targeting people who book flights.Shortly after making a booking on the platform, I received a suspicious incoming call from +1 845-664-6161 (showing up on Caller ID as located in Pearl River, NY). The contact name in the phone system was deliberately misspelled as "Cheapoair Cheep Plane Ticke"—a major red flag for a scam. It appears scammers are monitoring recent booking trends or utilizing leaked data to cold-call customers, likely hoping to trick travelers into giving up personal info or paying fake "price increase" fees.Advice to fellow travelers: If you get a call from +1 (845) 664-6161, do not answer it or give them any data. Always go directly to the official website or verify your flight reservation through your airline's official "Manage Booking" tool. I had to go to my bank to cancel my debit card and get a replacement to ensure my accounts stayed secure. Be extremely careful!

July 29, 2026
Unprompted review
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Reply from CheapOair.com

Unable to validate reservation or review. This has been escalated to management for investigation. Thank you for bringing this to our attention.

Rated 1 out of 5 stars

I buy a flight and the date is changed…

I buy a flight and the date is changed and I’m stuck with date you give me my card was declined and you never cancelled the charged from frontier air of course you can’t get hold of a person to talk to them

July 28, 2026
CheapOair.com logo

Reply from CheapOair.com

We have reviewed the reservation and see that this was booked online. Once the booking is confirmed and submitted the website does not change any information. The customer booked an "alternate date" option that was offered because it was cheaper, by a day or two from what they originally searched for. It appears it was over looked. If you would like further assistance, please contact the customer support office Click on "Live Chat" You may call CheapOair at 1-646-738-4820. Additional fees may apply.

Rated 5 out of 5 stars

easy searching

July 30, 2026
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Reply from CheapOair.com

Thank you for your feedback! We're happy to hear you had a great experience and look forward to assisting with your future travel needs.

Rated 5 out of 5 stars

Completely knowledgeable

Being knowledgeable, very good interpersonal skills and good time management.

July 30, 2026
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Reply from CheapOair.com

We truly appreciate your kind words! We're glad to hear our booking process was clear, easy, and affordable. Your positive feedback means a lot to us.

Rated 5 out of 5 stars

Agent I booked with was very nice and…

Agent I booked with was very nice and polite. Price is reasonable except I wanted an extra room seat and it was all gone.

July 30, 2026
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Reply from CheapOair.com

We're so glad to hear that our agent was nice and polite, and that you found our pricing reasonable. We understand your disappointment about the extra room seat not being available. We appreciate your feedback!

Rated 1 out of 5 stars

Seating and not being about to change/autobooking

I was just looking at seats - I did not pick anything or give any credit ard information. I was told seats would be $144 and it looks as though I was charged $341. I have never used cheap flights before and I have been traveling for 37 years . It was stressful and not very friendly. When you have to pay for every single thing separately, it is a facade - the site is just trying to get more and more money. It is not helpful. I wanted to use the $50.00 coupon as well and that was never mentioned or offered. I said that I was not able to pay for the expensive seats and the computer auto booked them and wouldn't let me change it. I waited quite some time for an actual customer service person. I told the chat person several times that I did not have the money for the expensive seats. She told me on chat that it would only be $145 and it looks as though it was charged $342. I would still really appreciate someone helping me with this and I realize it is not going to happen. I am very disappointed in this site and the assistance I received today. I will not be using and I will not recommend to anyone either. I will go back to Expedia for travel . Word of mouth is the best advertisement and I will not be positively recommending this site. It is not as cheap as it makes it out to be. It is fraudulent advertising .

July 30, 2026
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Reply from CheapOair.com

Thank you for your feedback. We regret your experience was not satisfactory- that's never what we aim for. For billing inquiries, please call 212-478-0335 or email billing@cheapoair.com. They will be happen to help.

Rated 5 out of 5 stars

Very easy

Very easy! I could read and select what I wanted. Very user friendly.

July 30, 2026
CheapOair.com logo

Reply from CheapOair.com

We're so glad to hear you found our services easy to use and user-friendly! Your positive feedback means a lot to us.

Rated 5 out of 5 stars

quick and great booking process and…

quick and great booking process and great deals

July 30, 2026
CheapOair.com logo

Reply from CheapOair.com

We are so glad you found our booking process to be quick and easy, and that you were able to find great deals! Thank you for your wonderful feedback.

Rated 5 out of 5 stars

Hotel reservation cancel and rebook

Chase was GREAT to talk to and he enabled me to save money. I was able to save money by cancelling a reservation and rebooking the same hotel stay dates. I will get money back on my credit card in 7 to 14 business days.

July 29, 2026
CheapOair.com logo

Reply from CheapOair.com

We're so happy to hear that our team was able to assist you in saving money on your reservation. We appreciate you taking the time to share your positive experience with us.

Rated 4 out of 5 stars

fast

fast, competent
would like tro been advised of taxes and seat assignments

July 30, 2026
CheapOair.com logo

Reply from CheapOair.com

We appreciate your feedback on our service. We are always looking for ways to improve our communication regarding additional charges and seating arrangements.

Rated 5 out of 5 stars

The booking process is easy and the…

The booking process is easy and the change return date is just 3mins done, also the charge is reasonable!
CheapOair is the best for me if i want to travel. The AI assistant was amazing just ask!

July 10, 2026
CheapOair.com logo

Reply from CheapOair.com

We are thrilled to hear that you found our booking process easy and that changing your return date was so quick! It's wonderful that you also found our charges reasonable. We're especially glad our AI assistant was amazing and helpful for your travel needs. Thank you for your kind words!

Rated 5 out of 5 stars

Easy to navigate !

July 29, 2026
CheapOair.com logo

Reply from CheapOair.com

Thank you for your feedback! We're happy to hear you had a great experience and look forward to assisting with your future travel needs.

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