Bought a Monte Verde fountain pen for $91. VERY disappointed. Took over 24 hours to get the nib moist enough to write and then it started leaking into the cap. Each time I take the cap off I have to s... See more
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Cost of pen refill, $6, was just too high, and was not very high quality, as I learned in using it. Then cost of mailing one refill, $3, was unreasonable. Later I found refill for "legal - lawyer" gra... See more
The owner of the business Bob Melvin is disgusting. Does not care about customer service. He advertises pens he does not have and when you ask where the delivery is or why it is late, he accuses one... See more
Order was delayed in being fulfilled and shipped. Order was incorrectly engraved and the “free refills” that they said they were including to make up for the delay in shipping were not included. Cal... See more
Company details
Contact info
608 Garrison Street Suite F, 80215, Lakewood, United States
- 1.800.766.7367
- customer-service@coloradopen.com
- www.coloradopen.com
Hasn’t replied to negative reviews
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Great service for quality products
Great service for quality products. Most dealers do not stock the replacement Visconti Eco-tip rollerball tips. Colorado Pen has them and ships them immediately. Had them two days after placing my order.
I had to call to track down my order
I had to call to track down my order, that I paid to have express shipped. When it didn't come for 2 weeks I had to call and found out the order was never placed and was re-submitted that day. I will say the woman who assisted me with my order when I called was very helpful, courteous, and apologetic. I feel that I should be given a store credit against my next purchase, as a review of my account will demonstrate that I make several purchases every year.
Todd A. Johns, Esquire
Prompt & Accurate
order came before it was due. Nice to deal with a company that cares about customer service. Will do business with them again
I just needed a bottle of Waterman ink
I just needed a bottle of Waterman ink, and Colorado Pen filled the order quickly and correctly. This is my first order with them, so I think it's a little early to rate any higher than 4 stars.
Pen has nice heft and is comfortable to …
Pen has nice heft and is comfortable to hold. The liquid ink flow makes writing very easy and enjoyable. The cursive lettrring theme on the pen takes me back to when I first learned handwriting, so for me it makes writing feel like a new experience again. Texts and email are great, but this kind of pen lends itself to slower and deeper thinking, for journaling or substantial lettrr writing.
Excellent writing pen
Excellent writing pen. Great color and feel. One of best pens for the money I ever owned.
5 star review for price & service
5 Star review. The pen took a little longer than I liked to arrive. Not Colorado Pen's problem, but the PO doesn't send an opinion survey.
As for the pen, it's beautiful. Wanted to make sure I was getting a good deal. Paid $75 to Colorado Pen. Same pen listed in 2 places on Amazon. One was $165 and the other $244!
Thanks, Colorado Pen
5 stars
i needed an unusual item, and they had it in stock. they also have tons of typical refills. fast shipping, excellent customer service. happy!
Right Again!
Everything was handled just right. I am happy for my order and the prompt delivery of it.
Engraving not correct
Promptly done, but engraving did NOT match my choice and website image proved it. Customer service acknowledged their mistake, but I still had to pay my own shipping back since time critical for a birthday. We’ll see if it is corrected
No need for improvement
No need for improvement, already dependable, accommodating, and offers
quality merchandise.
I love Colorado Pen's selection
I love Colorado Pen's selection, speed of delivery, and customer service. Do you think you could carry the Acme line of rollerballs? I'm a collector.
Order was filled properly
Order was filled properly. I got the estimated date for delivery. It did not come. Waited but did not realize fillers were on backorder until I called. Still, I appreciate the fillers.
Staff was very helpful in assisting me …
Staff was very helpful in assisting me with fountain pens and ink refills. She was knowledgeable and patient. I have made purchases in the past with the same courteous experiance.
I have purchased two Visconti pens …
I have purchased two Visconti pens recently.The service with email notifications and shipping info has been excellent.
Their pricing and discounts are right on.
I am a repeat customer because of the …
I am a repeat customer because of the quality of service and response time. Thank you.
Good value on sale
Good value on sale. Easy order process. Quick free delivery.
Great service!
It will be nice if you notify the …
It will be nice if you notify the customer (email) about the backorder. And tell the approximate time frame. Anything else works with 100% satisfaction.
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