The Cotswold Company Reviews 

Outstanding customer service by all members of staff but particularly by Jess. Incredibly helpful informative and professional no question was too much, she spent time talking me through the sofas I was purchasing, also assisted with a foot stool I’ve bought tables for my daughter a bed room cabinet she took the time to give me measurements for the larger unit and smaller bought a unit for my daughter spent way more than I anticipated but Jess was so helpful I got carried away! Also the other staff were so accommodating when trying to get units in the car. Everyone is so lovely it’s so nice to go into a shop where people are so friendly and helpful

Great products and great prices. Had to buy.

Fantastic customer service at the Kingston shop! Thank you Cris.

Christina was extremely helpful. Looking forward to our new furniture which looked lovely in the store.

Delivery was on time, product was high quality, delivery drivers were AMAZING. Against all obstacles got the sofa into the house and were very friendly and positive. Thanks to Gary and Jake.

Lovely quality bedding great staff.
Stamford based shop.

A very good service. Delivered within time scale given, plus a phone call to update on exact time.
Delivery man was very friendly.

Really helpful staff. Lovely layout of the shop, lots of areas which gave you an idea how you could work it into your own house.

Fantastic customer service. Helpful, honest, polite

This is a great Company to deal with, they kept me informed when my delivery was coming, from giving me a delivery ‘window’ to updating the time when they were near. The furniture is beautiful and was put in place by Chris and Ryan, who were wonderful and a credit to the Company. I’m thrilled with my new furniture and will be looking to add to it in the near future.

The lady that served us was knowledgable, friendly and just lovely. Easy experience.

A lady called Helen served us today. She was extremely helpful, showing us different options and giving advice. It was a very pleasant experience and I just know we will be back very soon.

I had gone in at the weekend to look at the beds. It was our first bed that we have bought together and so it was very important decision. After looking online in detail as well we decided on the super king ottoman Churchill bed. Online when I had look a few days the bed was £100 cheaper. But it was no longer in the August sale. I asked if there was any discount for blue light card or local people. But no. I asked to pay part cash (money from our wedding) and part card (as it was now more money than I expected) and was told he would prefer card.

Nick and Raj did a fab job delivering my new sideboard this week. Very prompt and courteous, thank you.

Miss Shirley gave a wonderful customer service we were looking for sofa bed at Harrogate Showroom Cotswold Company.
Very professional and very high standard!

We ordered a dining room table and paid for delivery and assembly. The table arrived on time, but the delivery men informed us they did not have the tools to assemble the table. We point out the tools were provided in the installation pack. They then informed us they were not trained in assembly. This was on the Friday before the bank holiday weekend. We did speak to a manger, who said he could get an assembly team out by Tuesday. We have since spoken to customer service who could not give a definite assembly date. This has left my wife and myself who are both in our seventies in a state of shock at the poor service we have experienced.

Beautifully laid out easy to find what your looking for. Staff very helpful

Nick and Raj were so helpful !

Lovely customer service, friendly and approachable staff. Beautifully dressed store to show all their furniture ranges.

Gary and Jake were great and helped us deliver to the room and get set up!