The Cotswold Company Reviews 

32,272
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 5,584 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the polite and efficient delivery teams who handle furniture with utmost care, placing items precisely where requested and clearing away all packaging. Shoppers also highlight the friendly and knowledgeable in-store staff, noting that assistants provide excellent guidance without pressure during purchases. However, some reviewers were not happy with occasional delivery delays or scheduling adjustments. A few people additionally noted rare problems concerning product durability or unexpected assembly challenges. Despite these minor hiccups, everyday consumers remain thoroughly impressed by the consistently high overall quality of the furniture items.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and professional throughout the entire shopping and delivery... See more

Delivery service

Clients share positive opinions on delivery service, highlighting that drivers are consistently polite,... See more

Product

Customers consistently note positive experiences with product, expressing great satisfaction with the... See more

Service

Customers report highly satisfying and professional experiences with the service provided. Reviewers... See more

Quality

Reviewers mention positive feedback about quality, expressing great satisfaction with the solid build and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered a large sideboard from Cotswold company. I paid extra for packaging to be removed and taken away and to choose a day and time slot and everything went through much more smoothly and quickly... See more

Rated 5 out of 5 stars

The Classic Double Larder is a fantastic product, we’re v.pleased. The customer service to arrange delivery was great. The standout was Ian and Gareth delivering our item from Cotswold Company. It’s... See more

Company replied

Rated 5 out of 5 stars

Great delivery service by Ryan & Chris , what a team these guys are , was very careful installing our furniture and taking away all the packaging , even brought us a bag of fudge 😛 thanks guys your a... See more

Company replied

Rated 5 out of 5 stars

Two greats guys delivered our new furniture. Meticulously unpacked and bought into our lounge. Both were very careful, polite and conscious of our decor, especially as it was not a straightforward l... See more


Company details

  1. Bedroom Furniture Store
  2. Furniture Store
  3. Living Room Furniture Store

Written by the company

We make timeless, rural classics for people whose hearts are in the country. Our furniture and everything we do is inspired by our roots; The Cotswolds.

Who are The Cotswold Company?

Written by the company

Beautiful Products
Everything with The Cotswold Company name on it is thoughtfully designed, carefully crafted and built to last. From British-made upholstery, the highest quality dining tables, wardrobes and storage solutions to our extensive range of home accessories.
A responsible business
We’re reducing our waste, energy use and carbon footprint business-wide, wherever we can. And we’re committed to doing better and better each and every year ahead.
Quality you can trust
Since our beginning, we've prided ourselves in combining traditional techniques, modern innovation and the finest materials to bring you our Signature Cotswold Quality. Something which remains the same, today.

Contact info


4.7

Excellent

TrustScore 4.5 out of 5

32K reviews

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4.7

All reviews

(32,272)

5,341 reviews in the last 12 months

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Rated 5 out of 5 stars

Went the extra mile

Ryan & Chris took great care moving the big pantry cupboard through the house and into the kitchen. They did a brilliant job and were really considerate . Thanks lads!

August 24, 2026
Unprompted review
Rated 5 out of 5 stars

Simply the best!

We ordered 4 items and have been impressed with the speed of delivery. There was a hiccup on our delivery day due to driver illness but it was delivered promptly the following day.

Ryan & Chris who delivered our order went above and beyond for us. They were both friendly, polite and professional. Even when I wanted things moving an inch or so, they were happy to oblige. They really do demonstrate the Cotswold Company’s exceptional service.

Everyone we spoke to during the problems with the initial delivery date were extremely apologetic and very helpful.

I highly recommend the Cotswold Company and will have no hesitation in ordering from them again. The quality of the goods and their customer service is outstanding.

August 28, 2026
Unprompted review
Rated 5 out of 5 stars

I received my first delivery of furniture

I received my first delivery of furniture yesterday and was very pleased with the quality of the items. They were delivered by Morgan and Jacob who were a pleasure to deal with. They were professional, courteous and a great advert for the company. A great company to do business with.

August 27, 2026
Unprompted review
Rated 2 out of 5 stars

All good nothing to complain about…

All good nothing to complain about other than the side tables are a bit light in weight

August 21, 2026
The Cotswold Company logo

Reply from The Cotswold Company

Good afternoon Eilean Wilson,

Thank you so much for taking the time to share this feedback. We're really glad to hear you're happy overall! We do appreciate you flagging the weight of the side tables, and I will be in touch shortly to provide you with some options to best support you with this.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Excellent furniture delivery service

Excellent furniture delivery service. The delivery team - Gary and Jake were friendly, professional and careful with everything. They arrived on time, handled the furniture with care and made the whole process quick and hassle-free. Really pleased with the service and would definitely recommend them.

August 27, 2026
Unprompted review
Rated 5 out of 5 stars

The console table

The console table, rug and throws I bought are super and excellent quality. From ordering to delivery the whole process was seemless. Very impressed.

August 21, 2026
Rated 5 out of 5 stars

Ross and Gavin were great

Ross and Gavin were great. We had ordered a 10 set chest of drawers, and whilst it looked like it would be a tight squeeze the guys gave it a go, unboxed it and tried to get it up the stairs to no avail. Really appreciate their efforts! They then suggested a 5 drawer or 7 drawer would be more suitable.

Unfortunately it wasnt Ross and Gavin who visited for the second delivery of the 5 drawer, as the two who did drop this unit off had one look at the stairs and made no effort to even try to bring this up or remove the packaging. I had to call a friend round and it took us 30 seconds to move up the stairs.

Big thanks to Ross and Gavin who were very accommodating and went out of their way to help with the delivery

August 18, 2026
Unprompted review
Rated 5 out of 5 stars

Well Done

Ryan and Chris were very efficient and friendly. I was having a damaged larder unit replaced and although I was very disappointed that it had initially arrived in a damaged state, Cotswold were very helpful and efficient in replacing it. The men had to take the damaged one away and put the new one in and they did it very well. On the whole very impressed with the Cotswold company. The quality of the furniture and the calibre of staff, including the delivery people, is exceptional.

August 28, 2026
Unprompted review
Rated 5 out of 5 stars

Cotswold is a must.

From the first point of contact with the Cotswold Company they proved to be a professional and efficient Customer friendly company. Our initial point of contact was Chay Ager, who proved to be very friendly and helpful in arranging a repair to a unit of furniture with the Emmiera Group. An appointment with Emmiera was quickly arranged and on the allotted day the Emmiera technician arrived within the pre-arranged timeslot and completed a very professional, quallty repair. I would certainly recommend the Cotswold Company as an excellent supplier of quality furniture.

August 25, 2026
Unprompted review
Rated 5 out of 5 stars

After having a delivery pair who looked…

After having a delivery pair who looked at the door apetures and said they could not deliver what a breath of fresh air to meet,Gary and Jake who were courteous and friendly took the utmost care and made sure we were completely satisfied 5 stars

August 27, 2026
Unprompted review
Rated 5 out of 5 stars

Ryan and Chris delivered to my house…

Ryan and Chris delivered to my house and had exceptional customer service. Took all packaging away and were still smiling from start to finish with excellent communication skills. Thank you!

August 26, 2026
Unprompted review

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