Crespi Bonsai Reviews 10

I received a bonsai in very poor condition that clearly did not match the photos or description. The difference is obvious and documented with pictures and has nothing to do with the season or transport stress.
I contacted the seller, but they refused to acknowledge the issue or take responsibility. Instead of offering a proper solution, they insisted on a return of a damaged live plant, which is unreasonable.
Very disappointing experience. Lack of professionalism, poor customer service, and no willingness to resolve a clear problem. I would not recommend this seller.

The plants were as described and arrived quickly. I left one star off for the packaging because they were just laid in polystyrene with no up or down way, blocked with void around the leaves, so two of the three plants have many leaves broken. They are still quite good anyway, with my green thumb they will be all right. The nicest one, the Camelia, fortunately, has much stronger leaves so it was fine. As a difference with the bonsai I bought from Germany that was much better packed with a way up arrow sign on the box, blocked in the bottom of the box and arrived completely unharmed. Their plants are a little more expensive, though, with crespi you find much better prices...