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Review summary

Created with AI, based on recent reviews

Evaluating 310 reviews, most reviewers were let down by their experience overall. Many customers found the website and user interface frustrating, citing issues with stability, bugs, slow performance, and a poorly designed player. Consumers frequently reported a poor product experience, noting incomplete series, missing seasons, delayed episodes, and a limited selection of anime. They also experienced problems with dubs and subtitles, including missing language options, desynchronization, and poor pacing, alongside dissatisfaction with subscription management. Conversely, a small portion of people felt satisfied with the service, considering it the best legal anime streaming option, with some reporting no issues with streaming or subtitles.

What people talk about most

Website

Consumers find the website to be a source of frustration, with many reporting it as buggy, slow, and... See more

Product

Reviewers mention negative feedback about the product, with many expressing dissatisfaction with the limited... See more

Subscription

Customers consistently note negative experiences with subscription, citing issues like inaccessible accounts... See more

User experience

Users describe negative interactions with the user experience, with many finding the app unusable and a... See more

Service

People report negative experiences with service, with many finding it to be frustrating, often describing it... See more

Reviews shaping this summary

Rated 1 out of 5 stars

literally shutting down other sites when they cant even provide the selection the users want. meaning that they are not losing out on money or anything, AS THEY DONT EVEN STREAM THE SERIES.

Rated 1 out of 5 stars

Crunchyroll is one of the most frustrating anime streaming platforms I’ve used. Many shows are missing English dubs, even when other languages like French or German are available, and sometimes... See more

Rated 1 out of 5 stars

I cannot tell you the amount of issues I've had with crunchyroll over the years. It's insane that this is a paid service. There are so many UI issues, player issues, general website issues especiall... See more

Rated 1 out of 5 stars

Disgusting customer support. What should have been a simple inquiry about a pending charge turned into a complete nightmare. After struggling through an AI bot, I was connected to two agents outside E... See more


Company details

  1. Movie Streaming Service
  2. Movie Rental Store

Information provided by various external sources

Crunchyroll.com is a free legal online video site that offers popular anime including Naruto, Skip Beat, and Shugo Chara. Start watching now. No registration or downloads required.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.3

All reviews

(1,623)

449 reviews in the last 12 months

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Rated 1 out of 5 stars

It barely had any non main stream…

It barely had any non main stream anime. You can only watch famous or most known anime. But you can't watch any less known anime at all. It's library is too short considering we are paying for someone who took down other sides for anime.

May 25, 2026
Unprompted review
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Rated 1 out of 5 stars

Screw this scammers

Screw this scammers, i bought and instantly canceled the subscription and they kept clinging on me for why i canceled ! what a bunch of loser forcing clients to their website ! why can't they just play fair ; a complete shame to the world of anime

May 1, 2026
Unprompted review
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Rated 1 out of 5 stars

Yet another site ruined by corporate greed

Terrible selection of anime. And they attack sites that offer better selections just for being free. Their dubs are also infamous for having political agendas sown into them. Their own shows are awful too. The ONLY reason why anyone even uses this platform anymore is because there is nowhere else to go it seems to watch good quality animes, besides other shitty streaming services such as Netflix that is. I have an idea, Crunchyroll, how about instead of going after platforms and services that are better than yours, you start improving your own platform/service? Just a thought. You might see better results that way. As Gabe Newell once said "Piracy is almost always a service problem and not a pricing problem".

May 24, 2026
Unprompted review
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Rated 1 out of 5 stars

Poetry

Their selection keeps getting smaller, their subtitles keep getting worse, and the prices keep getting higher.

May 1, 2026
Unprompted review
Rated 1 out of 5 stars

Subtitle manipulation to push political…

Subtitle manipulation to push political agendas, censorship of anime's they do not like/agree with. Their website is slow, riddled with bugs, they very often get hack, leaking YOUR information with no accountability. Prices only ever go up at the same time as them taking basic features away, like a simply comment section. They sell your data to third party companies and try harder to get pirating websites shut down then fix their attitudes and website. Let the company die! Stop your sub! Find an alternative! There is no coming back, let another website rise up from their much needed grave.

May 23, 2026
Unprompted review
Rated 1 out of 5 stars

Unhinged prices and anti-market…

Unhinged prices and anti-market practices. If you buy a subscription you give them the budget to strip free stuff away from you and sell it back for a huge price.

Avoid at all costs.

May 23, 2026
Unprompted review
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Rated 1 out of 5 stars

Crunchyroll moment

literally shutting down other sites when they cant even provide the selection the users want. meaning that they are not losing out on money or anything, AS THEY DONT EVEN STREAM THE SERIES.

May 23, 2026
Unprompted review

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