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Review summary

Created with AI, based on recent reviews

Evaluating 310 reviews, most reviewers were let down by their experience overall. Many customers found the website and user interface frustrating, citing issues with stability, bugs, slow performance, and a poorly designed player. Consumers frequently reported a poor product experience, noting incomplete series, missing seasons, delayed episodes, and a limited selection of anime. They also experienced problems with dubs and subtitles, including missing language options, desynchronization, and poor pacing, alongside dissatisfaction with subscription management. Conversely, a small portion of people felt satisfied with the service, considering it the best legal anime streaming option, with some reporting no issues with streaming or subtitles.

What people talk about most

Website

Consumers find the website to be a source of frustration, with many reporting it as buggy, slow, and... See more

Product

Reviewers mention negative feedback about the product, with many expressing dissatisfaction with the limited... See more

Subscription

Customers consistently note negative experiences with subscription, citing issues like inaccessible accounts... See more

User experience

Users describe negative interactions with the user experience, with many finding the app unusable and a... See more

Service

People report negative experiences with service, with many finding it to be frustrating, often describing it... See more

Reviews shaping this summary

Rated 1 out of 5 stars

literally shutting down other sites when they cant even provide the selection the users want. meaning that they are not losing out on money or anything, AS THEY DONT EVEN STREAM THE SERIES.

Rated 1 out of 5 stars

Crunchyroll is one of the most frustrating anime streaming platforms I’ve used. Many shows are missing English dubs, even when other languages like French or German are available, and sometimes... See more

Rated 1 out of 5 stars

I cannot tell you the amount of issues I've had with crunchyroll over the years. It's insane that this is a paid service. There are so many UI issues, player issues, general website issues especiall... See more

Rated 1 out of 5 stars

Disgusting customer support. What should have been a simple inquiry about a pending charge turned into a complete nightmare. After struggling through an AI bot, I was connected to two agents outside E... See more


Company details

  1. Movie Streaming Service
  2. Movie Rental Store

Information provided by various external sources

Crunchyroll.com is a free legal online video site that offers popular anime including Naruto, Skip Beat, and Shugo Chara. Start watching now. No registration or downloads required.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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1.3

All reviews

(1,622)

447 reviews in the last 12 months

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Rated 1 out of 5 stars

Major letdown

The app isn't stable - sometimes it'll play an episode fine. Other times (and more often than not) it'll skip 5-7 seconds constantly across the episode. It's not the network or device and no other streaming service has issues - it's crunchyroll. You need to clear out the cache and constantly close and reopen the app for it to start working correctly. Complete junk and I'm canceling since I spend most my time trying to get an episode to play. I purchased a monthly membership. Well they got the money from the account i selected then 2 hours later they took put another monthly membership for the same account but on another card. When i asked for a refund they refused saying its not i. Their guidelines. First how do i even buy 2 memberships of the same month and time for the same account .. yeah bull! The subs and dubs on this app are not appearing anymore the interface doesn't load right or you the same show 7 times in a row on whatever list you browsing

May 23, 2026
Unprompted review
Rated 1 out of 5 stars

One of th worst anime apps ever to be…

One of th worst anime apps ever to be made they are using fricking chat gpt for dub is this real like it's so bad and they are forcing companies like the goat muse Asia to not release new videos for 2 weeks and they are removing piracy websites but the fact is cruncy roll was a piracy website

May 23, 2026
Unprompted review
Rated 1 out of 5 stars

Extremely would not recommend

Extremely would not recommend this Garbage website, Over pricing and Under delivering. Some if not most of the Subs feel like an AI translated. Cutting out the real people to hoard your cash, Taking away my Favorite anime's or not bring out new ones that i have waiting for even if they are smaller. Horrible customer service. Just a bad deal, At least Netflix is reliable.

May 23, 2026
Unprompted review
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Rated 1 out of 5 stars

Poor content library, Not worth the subscription cost

I purchased a Crunchyroll subscription in India expecting access to a decent anime library, but was extremely disappointed. The content available is severely limited compared to other regions, with very few quality titles to choose from. While I understand licensing restrictions exist, the subscription price doesn't reflect the minimal content actually available to Indian users. The platform feels like paying premium prices for a bare-bones service. I cannot recommend this subscription to anyone in India - the value for money simply isn't there.

May 23, 2026
Unprompted review
Rated 1 out of 5 stars

Shut down and never come back

Yall money hungry pigs, the app sucks, and they removed the free plan like how much more greedy can you get? They are challenging Ubisoft at this point
Not to mention bringing down the piracy sites like just go away no one even likes your service

May 23, 2026
Unprompted review
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Rated 1 out of 5 stars

Scammers

Scammers. You pay money, then what you want to watch is "not available" for no reason given.

May 23, 2026
Unprompted review
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Rated 1 out of 5 stars

Terrible

Crunchyroll is terrible at providing accessible costs for a anime streaming service that doesn't have most good shows.

May 22, 2026
Unprompted review
Rated 1 out of 5 stars

Crunchyroll is so ass

streaming service so ass and selective, i hope the big j pays you well for doing at that stuff to fan favourite animesites. site forgot from where it came from.

May 22, 2026
Unprompted review
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Rated 1 out of 5 stars

i had just subscribed for a 1 year plan…

i had just subscribed for a 1 year plan and after couple of months they just went and increase the price. i was enjoying watching anime through 3rd party sites but i like to watch it on my TV too so i paid for it but what did i get in return. a price increase.
i just went straight to the site and cancel my renewal. Crunchyroll is just trash now.
its 2026 why i cant watch shows in 1.25x ,1.5x or 2x this is so stupid. when unofficial sites will offer better options why would one pay for this god awful site.

May 22, 2026
Unprompted review

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