Dals Reviews 

443
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 240 reviews, reviewers overwhelmingly had a great experience with this company, often highlighting the helpful and supportive staff. Customers consistently praise the quick response times and efficient handling of queries across all departments, making the overall service experience smooth and stress-free. The recruitment and onboarding processes are frequently described as professional, well-organized, and easy, with many appreciating the clear communication and guidance provided. However, some people were dissatisfied with the communication, noting slow email responses and a lack of support from staff, leading to a disorganized working process. A few other people also felt that the call volume varied significantly, making it difficult to rely on the work as a stable source of income, and some experienced issues with call resolution and technical support.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, with many praising the helpfulness and professionalism of... See more

User experience

People report positive experiences with user experience, particularly highlighting the smooth and... See more

Customer service

Clients share positive opinions on customer service, particularly praising the smooth and well-organized... See more

Response time

Customers consistently note positive experiences with response times, with many reviewers praising the quick... See more

Service

Reviewers mention positive feedback about service, with many highlighting the professionalism, quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been working with DALS since March and I am very happy with my experience so far. Payments are always made on time, and Alice was extremely helpful throughout the recruitment process. All dep... See more

Rated 5 out of 5 stars

I'm working for DALS since 2019. Initially I didn't intend to turn this job into my main source of income but eventually it happenned. Can't complain about something significant. Yes, there are some i... See more

Rated 5 out of 5 stars

I have been recently recruited as a DALS interpreter, and had a great experience with Robert who was guiding me through the onboarding process. I received timely responses to all my emails and queries... See more


Company details

  1. Translator
  2. Audio Transcription Service
  3. Transcription Service

Written by the company

The world is a better, fairer place when everyone is understood. At Dals we enable people and organisations to tackle the critical language challenges they face every day. Our first-class interpreting and translation services cover more than 500 languages, including British Sign Language and other non-spoken languages. With our ever-growing network of interpreters and linguists, we connect our clients with crucial expertise whenever and wherever they need it – in person, on-screen or by phone.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

443 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 5% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(443)

224 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have been working with DALS for…

I have been working with DALS for several years and can confidently say they are one of the best agencies I’ve worked with as a self-employed interpreter. They provide a steady flow of work, competitive rates, and excellent support. DALS has become one of my main sources of income, and I truly appreciate their professionalism and reliability. Highly recommended!

January 9, 2026
Unprompted review
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Rated 5 out of 5 stars

An Amazing Start

I have recently joined Dal's as a Freelance Linguist/Interpreter. It has been a month since I started to use the platform and I can say regarding to work it is lovely but, I wish there were more bookings available and more VRI and Telephone Booking inclusive. The Onboarding process was extremely smooth although it took over 3 weeks but the communication was excellent and I couldn't express high enough the support from my Recruiter Lucian Bugiac. anytime I felt things were not going right he reassured me that every step was going in the right direction. Here I am today extremely happy with the outcome and had I known such company existed I would of joined decades ago. Thank you Dals and a big thank you to Lucian Bugiac

January 9, 2026
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Rated 4 out of 5 stars

It is a great opportunity to make side…

It is a great opportunity to make side money. The customer service, on the phone, are great however they take time and a bit slow on email response. The recruitment team are very friendly and the process is quite straightforward. The platform is easy to access.

December 1, 2025
Unprompted review
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Rated 5 out of 5 stars

A very positive experience

I appreciate the individual approach of the company and the fact that they are open to settle any non-standard issues flexibly. The HR Alexandra Catalina Ladaru was very attentive and supportive.

December 15, 2025
Unprompted review
Rated 5 out of 5 stars

Professional recruitment process and excellent communication

i had a very positive experience with Dals during the recruitment process for the interpretor role.The communication was clear, professional and well-structured from the beginning. I would especially like to mention the coordinator, Alexandra Ladaru, who was extremely helpful, responsive and supportive throughout the process. She explained each step clearly and answered all my questions.I am very happy with my experience so far and would confidently recommend this company to other language professionals

December 17, 2025
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Rated 5 out of 5 stars

“I really enjoy working with DA…



“I really enjoy working with DA Languages as an Arabic interpreter. The work is meaningful and engaging, the onboarding was smooth, and the management team is always supportive. I’m genuinely proud to be part of the team.”
Mohamed Rehab

December 8, 2025
Unprompted review
Rated 5 out of 5 stars

I have been working with DALS since…

I have been working with DALS since March and I am very happy with my experience so far. Payments are always made on time, and Alice was extremely helpful throughout the recruitment process. All departments respond very quickly to any queries. Bianca Loghin has also been very supportive and helped sort things out whenever needed.

I hope this will become my main job, and I am looking forward to seeing the pay rate increase over time. Overall, I highly recommend working with DALS.

December 5, 2025
Unprompted review
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Rated 5 out of 5 stars

I want to thank EMMA for the very…

I want to thank EMMA for the very smooth and professional recruiting process we had. From start to finish, everything was handled efficiently, clearly, and with great attention to detail. EMA made the entire experience easy and pleasant, and I truly appreciate the support and guidance provided throughout. Highly recommended!

November 29, 2025
Unprompted review

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