Dals Reviews 

443
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 240 reviews, reviewers overwhelmingly had a great experience with this company, often highlighting the helpful and supportive staff. Customers consistently praise the quick response times and efficient handling of queries across all departments, making the overall service experience smooth and stress-free. The recruitment and onboarding processes are frequently described as professional, well-organized, and easy, with many appreciating the clear communication and guidance provided. However, some people were dissatisfied with the communication, noting slow email responses and a lack of support from staff, leading to a disorganized working process. A few other people also felt that the call volume varied significantly, making it difficult to rely on the work as a stable source of income, and some experienced issues with call resolution and technical support.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, with many praising the helpfulness and professionalism of... See more

User experience

People report positive experiences with user experience, particularly highlighting the smooth and... See more

Customer service

Clients share positive opinions on customer service, particularly praising the smooth and well-organized... See more

Response time

Customers consistently note positive experiences with response times, with many reviewers praising the quick... See more

Service

Reviewers mention positive feedback about service, with many highlighting the professionalism, quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been working with DALS since March and I am very happy with my experience so far. Payments are always made on time, and Alice was extremely helpful throughout the recruitment process. All dep... See more

Rated 5 out of 5 stars

I'm working for DALS since 2019. Initially I didn't intend to turn this job into my main source of income but eventually it happenned. Can't complain about something significant. Yes, there are some i... See more

Rated 5 out of 5 stars

I have been recently recruited as a DALS interpreter, and had a great experience with Robert who was guiding me through the onboarding process. I received timely responses to all my emails and queries... See more


Company details

  1. Translator
  2. Audio Transcription Service
  3. Transcription Service

Written by the company

The world is a better, fairer place when everyone is understood. At Dals we enable people and organisations to tackle the critical language challenges they face every day. Our first-class interpreting and translation services cover more than 500 languages, including British Sign Language and other non-spoken languages. With our ever-growing network of interpreters and linguists, we connect our clients with crucial expertise whenever and wherever they need it – in person, on-screen or by phone.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

443 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 5% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(443)

224 reviews in the last 12 months

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Rated 5 out of 5 stars

Positive monitoring

Alexandra provided a smooth, friendly and courteous recruiting process. I can schedule the work according to my needs and I definitely recommend Dals. I am delighted to be part of the team.

November 19, 2025
Unprompted review
Rated 5 out of 5 stars

I'm working for DALS since 2019

I'm working for DALS since 2019. Initially I didn't intend to turn this job into my main source of income but eventually it happenned. Can't complain about something significant. Yes, there are some issues such as not enough bookings or travel expenses are not fully covered. On the other hand, payments are always on time. If there are issues with payments (missed bookings or travel expenses) they are always resolved. A big thanks to Cosmin Parvu for providing a great support with DBS service.

November 17, 2025
Unprompted review
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Rated 5 out of 5 stars

Amazing company to work with great…

Amazing company to work at, with great and dedicated people! The staff is highly professional. The support team was extremely helpful, and Cosmin Parvu assisted me in a timely manner when I needed it. I highly recommend working with them. Thank you!

November 12, 2025
Unprompted review
Rated 1 out of 5 stars

I was working with Dals over 5 years

I was working with Dals over 5 years, suddenly I received an email saying my contract been terminated without any explanations, any contact with myself. I emailed them back asking for clarification, still waiting for it.

Not the best company to work, never lets you know if the booking is cancelled, to get in touch with customer service it’s impossible.

If you cancel your job, they blame you, not even trying to help and ask what’s going on.

Shame on you Dals.

October 9, 2025
Unprompted review
Rated 3 out of 5 stars

Interpreter

The format of collaboration is usefull. Payment is low but for making some few houndreds it works. Cases are very interesting and helpdesk not fast but helpfull.

October 31, 2025
Unprompted review
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Rated 5 out of 5 stars

If I can give 10 yes I will

If I can give 10 yes I will , they provide the best service, they are quick in there response , and they dealt with the request quick and swiftly, either by email /phone , i have been dealing with Bianca what a wonderful lady in solving my request very swiftly . I am very proud to be one of there Arabic interpreter.

October 27, 2025
Unprompted review
Rated 5 out of 5 stars

So helpful

Since I've worked with Dals as an interpreter I really enjoy it, they're so professional and helpful.

October 28, 2025
Unprompted review
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Rated 5 out of 5 stars

Cosmin Pirvu supported me with my DBS…

Cosmin Pirvu supported me with my DBS application in a very professional manner and very quickly and updated all my documents on the platform!very helpful and prompt .Amazing professionalism and I have all respect for.Thank you

October 22, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience for recently qualified interpreters

The recruitment process is quite demanding and you need to get together a few documents and pass a (relatively simple) language test before you can get started, but communication was excellent throughout the entire process and I felt very supported. As others have mentioned, the pay is pretty low considering the skillset, but it's a great jumping-off point for those who are qualified but still gaining experience.

I was assisted by Ioana, who was very clear and helpful in our email and phone communication. She responded quickly and got back to me regarding all my queries. I've been working as an interpreter for a couple of weeks now with no shortage of jobs whenever I'm available, and am finding the calls stimulating and interesting. Thank you for all your help, Ioana!

October 14, 2025
Unprompted review
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Rated 5 out of 5 stars

regarding the recruiting process as an interpreter.

I applied for this freelancing job and I had no idea how to move forward as their application is so long and complicated, it took me a one whole month for me to gather everything and start as an interpreter.
But thanks to Andreea Prodan/Recruiter.
She was very friendly and calm person.
She helped me with each and every step and informed me with every details. I would go through much more obstacles if it wasnt her. And about the work, I am loving it and this company values their employees and also the independent workers. I wish to be with them for a very long time.

June 30, 2025
Unprompted review
Rated 5 out of 5 stars

Very helpful

Emma was very helpful during the recruiting process. It was a respectful and smooth experience, happy to be working with them.

September 1, 2025
Unprompted review
Rated 4 out of 5 stars

Service and entry

The recruiting process was fairly easy and didn't take long before I got in. I schedule my work to my needs, when inquiries raised I get a feedback within a couple of days.
Making positive changes for clients and users as well.

Happy to continue working!

October 5, 2025
Unprompted review

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