DanCenter A/S Reviews 

Overall our experience was very positive and we thoroughly enjoyed the house and surroundings. However, unfortunately we feel there was a complete lack of information regarding the house and surroundings. We would expect some sort of manual to explain how various appliances work, where to take the garbage, etc. Finding the meters was an extremely frustrating exercise as they are not easy to find and we wasted the first hour looking for them!! Again, clear instructions would be useful.
We feel the DanCentre information is too generic - definitely not tailored to the individual property, particularly to this unique and special property . This is a pity!

Edit update 10/14/2025: been getting a lot of DMs from my cross post on Reddit so answering here for broadcast, No they (DanCenter) have not done anything yet, just a bunch of stalling
Edit update 9/1/2025: they replied and said they would look into it, and did the same thing they did when I reached out directly to them - they stalled and are stalling to see if I forget it. At this point, I’m done and over spending time here but wanted to let others know that this business has major issues where it matters the most. Anyone can run a business where all things work out, but what sets some apart is how they handle issues, and DanCenter failed horribly

We couldn’t get into our home when we got there and had to stay at a hotel for a night and they are still stalling when I brought up that they should pay for the hotel.

Let me explain what happened:
- Our flight was delayed
- We emailed their support to tell them we would be coming a day late and asked specifically if we would be able to get in. They “assured” us our code would work throughout the stay
- When we go there, midnight, with 2 small children, one of which was 5 months old, the code did not work. There was no way to contact them, they did not have an after hours emergency line.
- We drove the 45 min back to the nearest city to stay at a hotel.
- We asked them to, understandably, pay for the hotel cost and subtract a night off the total cost.
- It’s been 2 months, they are stalling saying things like “we are working on it and will get back to you”

I’m fed up, so decided to start letting others know of this absurdity. Hotels are way more reliable, use that, don’t use DanCenter.

I have other gripes as well but I don’t have enough space. The place was alright but the unreliability is a deal breaker.

Everything was working fine and smooth. The house was very specious and well equipped providing comfort and privacy. Terrace there is really great. Only electricity meter was on different place and therefore we had to accept initial state of kW as mentioned and couldn't check it. The house was not cleaned well so we had to clean it first which was quite difficult with small children till 11pm as they needed to sleep already.

Terrible service.
Booked two rooms in Denmark. Got stupid messages from Dancenter, saying to get the key from Copenhagen 3 hours away, to record water meter wtf, and to have a cleaning fee. We arrived and the host didnt even know there was a booking let alone 2. The next day our friends arrived to find it was overbooked, unknown to the host again. Rooms were dirty and booking.com said “private bathroom” when they were shared.

The place was not cleaned properly when we arrived. Breadcrumbs and coffee stains on the tables and kitchen, floor not clean, dirty shower, toilet, sink and mirror, spiderweb with dead spider in it. We get assurance from Filippa - Dancenter that they will come and clean. Nothing happens, except several messages that dancenter has contacted the cleaning team. After some days Filippa from Dancenter lies to us and tells us that they came on 22/7 at 1:58 pm and cleaned the place. Unfortunately for Filippa, we were at the house the whole day, and nobody from Dancenter came, not even knocked at the door. The day after she tells us that they have cleaned the place, even though everything looks the same. The second thing is that i prepayed electricity and water consumption. When we were leaving and i should put in the numbers for consumption, there was no other option than to pay. So then i payed for the consumption one more time. To get the prepayed money back i had to present proof that i had payed. So it seems that they have little control over things, both in their administrative system and of the houses that they rent out. I recommend people to stay away from Dancenter. The house and place was really nice, so i think the people who owns it would be better off renting it out themselves.

Update 11/8: No, i did not receive any email about this. But i got the prepaid money back.

fast and quick help

Great stay at a lovely house which was very big. We needed some help and the staff from DanCenter was very helpfull. Through email it was not that good but after one call we sorted out the problems and got help right away!

I booked through airbnb, they were not very helpfull and their service is very bad. Next time I will book directly with DanCenter. Better pricing and better service.

A tip from me, don't use email or send messages. Just pick up the phone and call them, they are very helpfull and it is faster!

Nice house in beatiful surroundings and good service from Dancenter.

DanCenter gives relatively complete explanations, house was clean at arrival. We had a few questions before departure and they reacted quite late - we were already on the road when they sent us answers.

We enjoyed this holiday home and the location. Nice swimming water and some towns nearby.

The quality of the house and its surrounding property was excellent. We enjoyed our three-week stay immensely in a well-equipped, clean environment that was conveniently located just a short walk from the store and the beach.

However, our experience with DanCenter and its staff, with the exception of the technician who visited the house, was completely unacceptable. They were rude, unprofessional, and incompetent, demonstrating a blatant unwillingness to assist us with even the simplest requests. I strongly advise against using DanCenter for rentals and would urge others to avoid this company altogether.

I booked through dancenter for the first time this year and seeing the reviews online, we were worried.
But we had a GREAT time. Everything was clean, in place and it was so easy to get there and have our key handed over. Then it was like staying at home.

We were in Søndervig Feriecenter. The sand sculptures are amazing, the beach is seriously beautiful with sand so fine, we don't have to go to Turkey anymore.

Don't worry about DanCenter or DanLand. Go ahead and book. They are very helpful, too.
Thanks to Saroj for being so friendly and helpful during the booking of this stay.

We have rent a house trought Dancenter/Belvilla to Croatia, the house is wonderful, cleaning is perfect and all the information you can find in the booking.
I recomand the house Villa Mima from Banjole Croatia, very close to the sea, very large and clean pool.
Everythink is included in the price.
If you read the lejebevis you will find all the information overthere.

Booked through booking.com, I was informed additional charges may occur. In the messages I had been informed that I will be charged for usage of water and electricity. I was also informed I can pay extra for cleaning. I opted out, thinking I will clean myself. When arrived to the home, there was a „leaflet” on the table that only specified basic things like starting and emptying the dishwasher, taking the trash out, putting blinds up and so on. Since this was our first time renting through Dancenter (and probably the last), I assume this is the cleaning they refer to and the actual vacuuming and sanitation is included in the price we already paid. We left the house after filling in the usage of water and electricity, and didn’t think twice. I actually never received the bill, and I honestly forgot about it. Until three months later when I get a text message that I owe 1800dkk. Shocked, I have contacted them and received bot like email back, that the property wasn’t cleaned and I was charged with the cleaning fee. I then tried to ask for details, explaining that I can not see any list for cleaning or any information regarding what needed to be cleaned. I have not received any proper information other than a threat they will forward me to debt collectors. I also tried calling the customer service and contacting local email - no help whatsoever. I believe that according to under EU consumer protection laws I should be provided with clear, time-stamped proof that additional cleaning expectations were shared in advance.
Now the communication from their side stopped despite me still trying.

Nice house with everything you need. Children loved the swimingpool.

I was frustrated and disappointed not to find the keys. I arrived a few minutes after 5 PM when the reception was closed. I used the code to get my keys, but unfurtunately I coud not find it. I called the number at the +491603394400 more than 15 times but no body answered. My little children were hungry and crying, I was outside for 2 hours. Really bad service.
I dont like the idea of recording water, heat and electricity to be my responsibility. It should be your responsibility as well.
Apart from that its a nice place, I enjoyed my stay with family

DanCenter is not a danish company any longer.
So if you have a problem, you will have to call a callcenter in Delhi, India.
So you have to deal with bad service, and before this, the Callcenter is in a different time zone. They will also change you for ekstra cleaning, even though you left the house nice, clean and tidy.

Edit: seems Dancenter is faster at replying here than over direct contact. Since you mention the late fee was waived, can you please also answer to the original question?

We had an ok stay in Northern Sjaelland in February 2025 but the communication with Dancenter has been awful. We booked via Airbnb and I dont know if this complexity has made it so impossible - there is the owner of the house, Dancenter and Airbnb all involved and therefore answers to any questions are impossible to get. The latest one is still ongoing: you are required to pay the electricity/heating/water (on quite premium rates I might add) after your stay. Ok, fair enough as this was mentioned beforehand. We reported the numbers on the Dancenter website as requested according to the instructions but then got an invoice for a different (higher amount anyway). Because of this, I asked their customer service to explain why the numbers were different but heard nothing back - until another letter weeks later to tell me they are now adding late fees to my bill. To which I answered I was still waiting for the response - only to be slapped with more late fees. I dont think I have experienced much worse customer service...

The cottage was situated in front of a majestic lake and mountains.

Nice, sweet house we enjoyed very much. Not extremely clean but doable. Shame the car must be in the garden. The neighbour was quite specific about the way it should be parked. And drove by our house with high speed sometimes - not so nice.