Dell Reviews 3,468

Haven't purchased a computer for awhile. Made the mistake of assuming Dell would be a good choice. Once I have a few issues resolved I hope it performs well. I know now that Dell's Customer Service is non-existent. Customer Service says one thing, Technical Service says another. Expect nothing. I purchased my last Dell.

I wish I could give zero stars. I purchased an Alienware laptop a year ago and have had nothing but problems with it. Power cord not recognized, keyboard suddenly not working, powering off when moved (plugged in or otherwise) etc. I've fought with Dell and their 'Premium Support' for an entire year. I've sent it in for repair once, been on the phone countless times, had them take remote control...the whole deal.
They refuse to send me a replacement laptop and their only answer is for me to send it back yet again to have their crack team of idiots take a look at it a second time.

Bought a laptop and it doesn't work. Windows is broken. I've tried to send it back and today nobody turned up to collect it despite it being booked in for collection today. I am disgusted with how crap this company is. I cant speak to anybody - there's no phone number that goes anywhere. Online assistance asks questions that takes me round in circles. They've basically sold me a faulty product and now I'm stuck with it with no help. Id be better off buying a cheap laptop from Argos.

I think Dell has completely lost focus on customer service. Between the lack of english and the rep just not caring I will purchase my pc elsewhere.

Recently bought an Alienware Area 51 18” laptop. From day one the system started to crash at minimum usage. When working, the speed was extremely sluggish and quality of screen viewing very poor considering it should a gaming laptop. Contacted Dell customer service / technical service and the whole set up is just a horrendous experience. Had to email them and call them several times. Managed to reset the whole system and drives. Still the system keeps crashing with minimal work or interaction. To make it worse, considering that it is a brand new laptop with no usage as kept breaking, instead of offering to replace the whole laptop Dell have offered to replace some hardware with second hand items ! Shocking and cheap behaviour from Dell. I had it for just over 2 weeks and used the laptop for about 3 hours. Been off for the past 5 days still when contacting Dell no one’s wants to take ownership of the issue and keep being past from pillar to post. Several contacts have been made to the UK complaints team and their responses have been robotic and ineffective. Extremely frustrating and distressing situation.

...and space. brand new USD3000 laptop sold with a dodgy hard drive. Crashes about 3 times a week. I just can’t face dealing with their ‘support’ team…..

laptop had serious hardware problems within a year and warranty was not renewed with use. The laptop is inoperable since being returned. Going through the warranty process was a pain and now they want $85/yr for basic support or $195/yr for "Pro support plus" so that maybe they won't fail to fix it next time. DO NOT BUY DELL

I have got great experience at using DELL laptops.
I had a DELL Inspiron 16 with 32gb of RAM and 1tb of storage and it worked great, it was an awesome laptop.
But then something horrible happened, the cover I mean the body of the laptop has horrible quality so things happened, the keys you can no longer see the letters and the worst part the mechanism of the hinges broke so I basicly can’t close it now.
But regard the less it was a great computer so I decieded buying another DELL this time with 64gb of RAM and 2tb of storage and for now it has being working fine.

Dell support was extremely frustrating and disappointing. I reported a fault with a near new monitor where the screen cuts out and the power drops without touching the cable. Despite explaining this repeatedly, support continually misrepresented the issue as being caused by me “wiggling” the cable and classified it as wear and tear.
The monitor was only two months old, yet no proper diagnosis was carried out and warranty support was refused based on assumptions rather than evidence. The agent appeared to follow a script, ignored clear explanations, and showed little interest in fairly assessing whether the product was faulty.
This experience felt like an attempt to avoid responsibility rather than help a customer. I would not recommend Dell based on the quality of this support interaction

I bought a Precision 3660 Tower 3 years ago. After using it for a couple of months, it started bringing up a blue screen saying that the device had run into a problem and needed to restart. Then another blue screen would pop up asking to enter a BitLocker recovery key. I would lose any unsaved work. This happened periodically. I contacted Dell Support, received a ticket, and was put in touch with a technician. He tried several options, took control of the computer, wiped everything, and reinstalled the operating system. Less than one month later, the same problem returned, and I contacted Dell again. This time, another technician arrived, but the issue was not resolved, although I later received an email saying that the on-site service was completed. I had to get another support ticket. The third technician "found" that it was a graphics card issue. So, a technician came at my house and replaced the graphics card. Roughly one month later, the same issue came back. I couldn't return it to Dell because my warranty had expired. Throughout the process, I kept asking if I could return the PC and get another one, but the answer was no. Bottom line: I paid for a defective PC that still has the same issues. Dell was unable to fix them and refused to replace it. Needless to say that I am done with Dell products (I used to like them a lot).

I have 3 Dell computers. A desktop and 2 laptops. After doing an Bios update on one of the laptops, it now asks for a password just to start. I don't have any bios password and Dell tech support couldn't help me even after providing a master password. All they said they would replace motherboard for $275.
I won't be updating Bios in the other 2 computers and will no longer buy a Dell if this is what happens after one of their updates.

Do not buy Dell, quality is crap, everything is fragile and there is no support whatsoever.

Customer relationship = 100% made in India

Do with that what you want

I have a 3 year old Dell Inspiron 15 and developed a problem of getting audio to a Bluetooth connected device. After a little trouble shooting on my own, I found all of my devices could connect to my PC by Bluetooth, but just did not allow audio to be sent to device. I went to the troubleshooting software for the PC and stated I have trouble getting audio out of a bluetooth connected drive. The software lead me on a list of things to do and places to go with continue buttons. The software finally came up with an update that need to be installed. I downloaded and installed the update. I found that I had to repair all of the Bluetooth paired as they did not work. When I Re-Paired all worked great. I want to thank Dell for this outstanding software help. I think Dell has the fastes and best PC out of all. I will always select a Dell when the time comes to update my PC with a new one.

My father and I bought the exact same Dell laptops at the same time. Both laptops experienced the same problems in the same month, starting with the charger plug. We both bought replacement cords which didn't end up working, then the mousepad starting going out. The laptop experienced cracks on both ends where the ports are located. When we called Dell they wanted to charge a $100 assessment fee. They should've just said, "These laptops are only built to work exactly 2 years so let me not waste your time". Dell laps suck. We're now ASUS fans!!!

I purchased a brand new Alienware Aurora 16x directly from Dell UK (Order #1028586024). The laptop failed within 18–20 days of delivery.

The issue was critical:
battery stopped charging,
charge stuck at ~2%,
device shut down immediately when unplugged,
later it even started shutting down while connected to mains.
This made the laptop completely unusable for work.

I contacted Dell support well within the first 30 days, clearly requesting a replacement, not a repair, as allowed under UK consumer law. Initially I was told a replacement was possible and I provided all requested verification (photos, videos, serials, handwritten proof).

What followed instead was weeks of:
broken links and contradictory instructions,
being bounced between technical support and customer care,
repeated scripted troubleshooting already performed,
a 3+ hour remote diagnostic session that could not resolve the issue

This experience is exhausting, time-consuming, and completely inconsistent with expectations for a £2,000+ “premium” laptop and paid Alienware Care service.

Hardware can fail — that happens.
But the way Dell handled this case, especially within the first 30 days - unacceptable.

I would strongly caution anyone relying on their laptop for professional work.

Never buy anything from Dell Canada. They are scammers. I bought a laptop online and it was delivered after 2 months of continuous struggle and multiple phone calls. The laptop was not working and the packaging was horrible. I returned it. It's been 3 months since I returned and did not get my money back. I'm never this stressful in my life calling them back and forth. Avoid this scammers at all cost!

DELL AND BREAD FINANCIAL - BOGUS INTEREST CHARGES

In November of 2025 I paid $199.00 for what is known as a Dell Promotional Plan. The Dell Promotional Plan offers a deal where in I pay $199.00 for a year of tech support for my desktop computer. I was given 6 months to pay the deferred balance of $199.00 on my account for said Dell Promotional Plan Balance in addition to my regular monthly minimum payments. I paid the $199.00 for the Dell Promotional Plan in November 2025 in addition to my monthly minimum payment. I receive an email on 22nd January, 2026 that states that I must pay $199.00 by February 19 to avoid late and interest fees and charges. I spoke with a Dell representative who essentially gave me the runaround with canned responses to my questions. She also stated that Dell and Bread Financial have no way of going back to November 2025 to credit the account in the amount of $199.00. I was told that I will have to pay an additional $199.00 in February 2026 in addition to my regular monthly balance or incur late and interest fees due the following month. I have submitted a formal dispute via secure email to both Dell and Bread Financial for the $199.00 balance which I already paid in November 2025. I am waiting to see when and how Dell and Bread Financial respond to my enquiry. Needless to say I am furious and should obviously not be forced to pay the additional $199.00 which was NOT credited to my account in November 2025 to begin with. 4 Dell representatives stated that if I paid the $199.00 in addition to my regular monthly payments - which I did, there is a record of the payments I made, then the $199.00 would be automatically used to cover the Dell Promotional Plan balance and I could avoid late fees and charges. Now I am being told that Dell and Bread Financial cannot go back and allocate the funds I already paid and now I face recurring bogus late and interest charges. Has this happened to anyone else? Can Trust Pilot intervene on my behalf? I am so frustrated right now. Will provide updates as soon as they are available. I am open to any input or suggestions. Thanks.

I have decided months ago to close our Dell business account for they are a horribly run company (like others) who operate on a less than trustworthy and honest basis.

We purchased some computer equipment for our office, and we did some financing with Dell on this purchase, so let me address the financing option first and that being Dell sold off their accounts to third party here and in doing so for some reason that new company reduced our line of credit (who really cares) but in doing so it now showed us maxed out or over our limits to the account, which as we all know may damage you in the credit markets as a negative.

We called them both on this and they did not care first of all, and then offered the same lame "were sorry for the inconvenience" which we all know is a great lie...

They could careless, and also if you don't pay your bill on due before 5:00 PM (their self imposed criteria) they charge you a late fee, even though you are paying on the due date. So they are marking you late, charging a late fee, which is just totally free money for them.

This is so dishonest (not the only company that does this kind of corrupt behavior to their customers) but the best way to confront that is pay off my account, close my account and write reviews they deserve for acting out of bad faith with their customers.

If you pay late (past the due date of your bill up to 11:59PM) then you are late, but to charge a late fee because you did not get your money by 5:00PM is corrupt and it should be dealt with by the appropriate parties in this world to rain this type of abuse to customers.

Do yourself a favor and do not buy ANY products from Dell at all, and if you do, you may wish to look at options to save guard your monies against Dell and Comenity Bank ( now going under the name of Bread Financial) look out here for bad things....

I called dell microsoft customer service number 1-888-765-4556 for support with a bitlocker issue, the first agent (Keith stanley) told me to go buy new lap top and hung up, my laptop is fairly new. I called back and spoke with another agent (Prabal) ,he tried couple things then told me to go to Best Buy and get the bitlocker taken off then call me back on his private number, they were both unprofessional in handling the calls, something did not feel right. I hung up and called dell customer support, within about 10 minutes, I was told the steps I need to take to unlock the laptop. I did exactly what I was told and was able to unlock my laptop. This is a completely different types of support, first was 0-1 , second was 10. I hope people who overlook the mocrosoft support can take a look at the team they are employing and try to do better , very bad experience with dell Microsoft support but completely positive one with dell support. Thank you dell support.

Disgusting, bought a laptop for an 8 year old at Christmas. Had issues within a week. They won't replace it and are now telling me they can quote me for a repair. It's new and under warranty and they are talking about wear and tear on a USB port, but the issue is the machine powering on and software issues. Utter disgrace.