Dell Reviews 3,468

Dell received my return for Order #1025948520 on November 19, 2025. Dell’s stated policy is 5–15 business days to process a refund after a return is received. Despite that, the refund was not issued after several weeks.

I contacted customer service repeatedly. I was told I would receive manager callbacks that did not happen. I was later escalated to Executive Escalations. Even then, I still did not receive a specific refund completion date and the case remained “under review” for an extended period.

Because the refund remained unresolved and my dispute window was closing, I filed a credit card dispute. I am sharing this so other customers document everything and do not rely on verbal assurances.

Purchased a laptop with 3 years McAfee for my son’s Christmas present.

Arrived with McAfee not downloaded on the PC, told I logged on using the wrong email address. Removed the software and downloaded the software again using my email address, I could still not access it despite “Technical” Support being involved and only needing a McAfee product code. There only answer is to refund, which is fine, however they have not provided an invoice breakdown, confirmed the sum to be refunded or confirmed via email that they will be doing this. Truly shocking company who fobs you off by asking you to contact “DellCares” will ask my credit card company for a chargeback if it is not refunded shortly.

I've never owned a laptop. Customer Service helped walk me through setup when I first got it over a month ago. Today I had to call again bc I downloaded some things unknowingly that were messing up my laptop. Very helpful and courteous and walked me through how to do it myself and even checked for a system upgrade. Very long but very worth it.

I have bought 9 PCs from Dell over the past several years. 2.5 years ago I bought an Optiplex 3000. Always has trouble with the audio out jack on the front but found I could wiggle it to restore sound. A couple of weeks ago, totally lost the audio. Still had over 5 months n the original warranty, so I filed a claim. Dell notified me that this was outside the warrant as I had "damaged" it by the jiggling. I took exception to that as it is obvious that them Optiplex series have had many failures with that jack. Meanwhile I purchased a one year extension to the warranty from Dell. After I found that their warranty wasn't worth a pinch of dung, I asked them to cancel the extension and refund my payment. Today I get an email from them "Thank you for reaching out to us. We sincerely apologize, but we are unable to provide a refund for the extended warranty that you have purchased.

Please note that since the warranty period has expired, we are unable to offer any warranty support. If you have any questions or concerns, please check with the Optiplex support at 1-800-288-4410 or contact your local technical support for further assistance.
We appreciate your understanding and are here to help with any other queries you may have."
This is an ignoramus responding in that my original warranty expires on June 22, 2026!
Dell has failed me as a an (ex)-loyal customer and I will never again purchase anything from them.

Just never use this company. Never, Never, Never. Items broke and you can never get them repaired.

I will never purchase another product from Dell Technologies. What was once a reputable company with dependable customer support has, over the last decade, deteriorated into an organization that appears more focused on deflecting responsibility than standing behind its premium products.

Over the past 20+ years, I have personally spent approximately $23,000 USD on Dell laptops, docking stations, and related equipment. These were not corporate purchases, they were my own personal investments, made repeatedly because I once trusted the brand.

That trust is now gone.

My most recent Dell laptop, priced at over $5,000 USD and less than one year old, was determined by Dell to be ineligible for warranty coverage due to a faulty audio port. The justification? Dell claims the port is “damaged,” and NOT defective, and therefore excluded from coverage. This determination was made over the phone and despite the fact that the laptop has spent nearly its entire life docked on a desk and has been unplugged and transported exactly once.

This response reflects a troubling shift in Dell’s customer support philosophy: rather than investigating legitimate hardware failures, the default approach appears to be reclassification: labeling defects as “damage” to avoid honoring warranties. For a premium-priced product marketed toward professionals, this is unacceptable.

Dell Technologies has effectively communicated that long-term loyalty, significant personal spending, and reasonable use conditions carry no weight when a problem arises. If this is how the company treats well-paying customers, it is difficult to imagine how it treats everyone else.

Dell may have “won” this particular warranty dispute—but it came at the cost of permanently losing a customer who once championed the brand. I will be taking my business elsewhere.

Hello, Lenovo Workstations, you have my attention.

I purchased a Dell 14 Plus DB 14250 to use with my docking station. It would not awake from sleep mode and I have been on their support network since Dec 2, 2025 trying to resolve this. Either it fails to wake up unless I open the lid. Or it will eventually wake up and then I can't get the sign in screen to come on. I have followed all of their recommendations including reloading windows, changing bios settings changing other settings. Whatever they come up with, even if if works momentarily, eventually brings me back to the original problem. I have asked for a refund and they are refusing. I am even will to buy a different machine but their reluctance to act honorably is making me think that this is not a good idea. Twenty years ago, Dell was a great company. Now a sad situation. They are not behaving in an honorable fashion.

I bought a Alien Ware Gaming PC about 18months ago I went with AMD and wished I would have got Navidia for my GPU they told me they offer a trade in program so I thought ok ill see if I can switch. I paid over $2,300 for this pc the GPU alone sells on EBay used for $700 to $800 they offered me $113.00 for trade. will never spend another penny with a company who treats customers like that.

The worst company I have ever dealt with. Doesn't deserve any stars.

Brand new (very expensive) laptop didn't work. Ok, it happens. But their customer service has been unbelievably awful. Took weeks and weeks to fix, and the text-based customer service helpful has been appalling. Avoid at all costs.

I purchased a Dell laptop in August 2023. I used it at a docking station rarely opening it or shutting it. The hinge failed and pulled the seal away from the screen. The laptop place says it will be about 300 to fix. Dell only warranties this laptop for year. Shouldn't a laptop whose basic hardware function is to open and shut last longer than not even 2 1/2 years?

I bought a Dell Inspiron 16 5645 laptop through a local IT shop. The third Dell laptop I have owned and very pleased with it. However, within the 12-month warranty period, the surface of the smaller of the two shift keys appears to have crumbled. Dell considers this to be cosmetic damage or wear and tear and not covered by the warranty.

I have been waiting for my order to be delievered for a week now! They they they shipped through DP world, but I am getting messages from DHL... called DHL and they said my parcel is lost. Called Dell and after messing around (a sales person literally hanging up on me after hearing the issue), are now saying I need to wait further 2 days because DHL needs to say first that they have lost directly to dell. I asked to send me a new one, why does the customer has to wait?? They said the logistics need to first inform them directly of the order status which is going on for the last 5 days... DO NOT BUY from DELL. AVOID AT ALL COSTS! They are unwilling to even refund me until they get the message from their logistics of lost parcel. I will NEVER buy from dell again

Service representative Dhruv said they can't service my headphones because it was given to me as a gift. Not surprising dell hasn't claimed this profile to address all these awful reviews.

Only started looking at reviews after my own bad experience. I was surprised and shocked to find that Dell is consistently ranked poorly for customer service - Globally!!!

They also never seem to aknowledge any complaints on any channel. They just not care - stay away.

Great PCs, but horrible service/support. Warning, never change your email address because if you do, Dell will tell you that you will lose all your order history, warranties and device listings under your account. Yes, you heard that right. And customer service in India will just give vague replies and keep trying to close an open case prematurely. This company could be so good if they just cared an ounce about the customer experience.

DO NOT GET THE DELL CREDIT CARD!
predatory practices, 6 month no interest is only good if you buy the 1 purchase... purchase anything else and you payments get "allocated" to all purchases, not paying off your special financed item 1st... then hitting you with that 6 month interest

I received a unusable computer on 11/27/2025. It is now 12/7/2026 and I have still not received a return mailing label. I have communicated with app 8 people who say they are sending the label but it never arrives. I received a link that went to nothing useful. Worst customer service I have every experienced.

In October 2025, I purchased a brand new Dell XPS 15, expecting a professional-grade computer backed by professional-grade support. What I got instead was a relentless, expensive lesson in how completely meaningless Dell’s “warranty” and “support” really are.
Let’s talk numbers — because Dell certainly did.
Here’s what I have paid so far:
Laptop purchase: ~$1,839
Dock, monitor, keyboard & accessories: ~$276
“Support” just to diagnose issues: $59
Out-of-warranty screen parts: ~$159
Motherboard replacement + depot repair: ~$341
Onsite LCD parts + labor: ~$308
👉 Total out-of-pocket so far: approximately $3,000
And for that price?
Dell determined multiple hardware failures
Nothing was covered by warranty
I paid repeatedly for “single-incident” repairs
I paid for expedited service
They still have my laptop
Yes — even after paying for expedited service, my computer is still being held hostage while my business is on pause.
The most astonishing part is not that things broke — electronics fail.
It’s that every single failure somehow fell outside warranty, despite this being a premium business laptop purchased with Dell ProSupport. Screen? Not covered. Motherboard? Not covered. Camera? Not covered. Labor? Definitely not covered.
Dell’s support model appears to be:
Sell an expensive computer
Sell “support”
Charge again to diagnose
Charge again to fix
Keep the computer anyway
At this point, I could have purchased a second high-end laptop from a competitor for what Dell has extracted — and I’d actually be able to use it.
If you are considering Dell for business, creative work, or anything time-sensitive, don’t. Their warranty is a technicality, their support is transactional, and their definition of “expedited” bears no resemblance to reality.
This has been one of the most frustrating, costly, and disruptive customer service experiences I’ve had in decades of running a business.
Dell didn’t just lose my trust — they earned this review.

The service from Dell was adequate with two large exceptions. The computer supplied had a screen fault and the engineer sent to fit it cacked the new screen and put the blame onto us requiring us to pay for a second screen.
The computer was bought for my Mother aged 94. The initial phone team reaction to the faulty computer screen, once contact made, was good and the reaction good. The engineer provided however arrived rushed, took the computer out of my Mum's room to another room, brought it back without the patience to listen to my Mum and rang to speak to me. The computer was NOT functional when he left. A carer came in to try to help and noted the broken screen. A long conversation ensued which ended up in me paying for a new screen in desperation to get the computer working for my Mum.
The second engineer was brilliant. Despite being on a similar tight schedule he was civil, repaired the computer in the room, checked with my Mum and with a carer they were happy before leaving and left behind him happy folk with a wonderfully functional computer...what a difference.
Thus the two stars are for a faulty computer to start with and a rogue engineer who broke the new screen needing me to pay for a replacement. The second repair was to standard but incorrectly cost me.
The company can improve their vetting of service engineers and treatment of customer vexation.

After a laptop software update, my non Dell docking station refused to split my two desktop screens. It had been working perfectly until that laptop update. The same shrude tactics as Microsoft. Brand loyalty becomes brand mandatory ...