Dfs Furniture 

Lovely salesman, really helped us to choose the right suite. Delivery exceptional. Text after 2 weeks to tell us sofa would be in store Friday, on the Wednesday a call to arrange delivery for the Saturday, Friday a further text to say it would be delivered between 2 and 5 and on the Saturday it turned up at 4.30. Excellent delivery drivers, very chatty, put the suite together and took away the packaging. The suite itself (Tetris) is gorgeous, comfortable and very pleased with it unlike the heap of rubbish from Furniture Village 2 years ago.

The very best part of it is it was made in Lancashire not China like the Furniture Village rubbish.

We bought the supreme 3 & 2 leather sofas because they were the most comfortable in the showroom. We thought that by spending 3k + we would be buying top quality sofas. To anybody out there that are thinking about purchasing - my advice is go somewhere else. DFS ONLY SELLS CRAP. The support and cushions started to fail straight away and now the leather colour is flaking away. Absolute sh1te quality.

Still not resolved my complaint of the bed frame being much wider than the kingsize mattress. they are being obstructive and time consuming. I will not give up I want them to collect the frame (and they dismantle it) and reimburse me. their reviews are appalling and their attitude matches this. I have tried to phone HQ which was one of their messages to me but they customer complaints dept is so busy its a messaging service that told me to phone back - well that is making me even angrier. DO NOT BUY A BED FROM THESE MORONS.
UPDATE - nearon 3 months later and no nearer sorting out this problem that the bed frame is too big for king size mattress that we purchased from the morons. I have a complaint going through with Resolver (Martyn Lewis website). I am meant to speak to Matthew ? at HQ. What a laugh. He is meant to phone me at work and keeps phoning me at home. He leaves a general number to phone on and when you do you can't get through to anybody as so many complaints and goes to an answering agency who take your message. Again I tell them the days to phone me and the office phone number then I get home and he has phoned and let a message. So the next day I do the same and get home and he has left a message. I feel he is doing this on purpose to wear me down. Why does he not have a direct number to phone on. I have never come across such awful service and they seem to be breaking the law and getting away with it. Why Is this?????

So now after all these months and my complaint via Resolver I have to announce that I am giving up as I am wasting my time with these idiots. Its a very sorry state of affairs and this must be the most hideous company I have ever dealt with in my lifetime. While all this has been going on my elderly lovely little dog died and I now have a new puppy. She is tiny and we are going to have to change the bed as the mattress is too narrow and the slats are exposed at the side and she will fall through them or break a limb. I am thoroughly disgusted. I would love to know how they manage to still trade with such an appalling record and such atrocious management. Hopefully more people will read this report and decide to shop elsewhere.

I placed my order with a lovely gentleman called DInesh in great west road Brentford spend ages helping me decide what to,pick I went for 4 years no intrest got cleared for finance but over weekend major descions were made about moving as I have ill health I rang up to Cancell they went out of there way to oblige me they were helpful kind and understanding to my change of mind what a pleasant bunch of people I would not hesitate to tell anyone buying furniture ask for Dinesh he was so helpful no pushy tactics just honest good salesman service

If only I'd read Trustpilot before buying from DFS. A truly upsetting experience once the product was delivered. A problem with the feet, poor instructions, no Eazi-glide pads as ordered (£15! what a fool I was to buy them; a total rip-off); Customer Relations completely ineffectual and sales staff with no product knowledge post-delivery and no interest in helping.
One gets the feeling that once they've got your money you are of no interest to them. Very short sighted because they have just lost any chance of furnishing two other properties. Never again!

Ordered online because no one in the Bristol store was around to serve us. There were people around and then suddenly no one was able to help once we had decided, so we left.
Address wasn't written down properly so post was delivered to a different address three times. Three different people rang from DFS and I gave the correct address each time to those three people.
Young delivery guy was arrogant and had a real problem with having to turn the van around because of the wrong address when it wasn’t even my fault. I signed his document to say he had been and things would fit but no record was found that he had even visited my home to measure up of which I had a phone call about and I had to explain he had actually been.
When the papers were sent to us for signing, we sent them back and apparently didn't make it to the finance company so they had to be sent and signed all over again. The finance company (V8 Financing) apparently sent me emails about this but nothing appeared, even in the Junk Folder.
Items weren't delivered on the same day which could have been organised to help.
Two cushions were missing.
Before I signed the finance agreement I rang to complain and wasn’t offered anything, even though I could have walked away at that point and not paid anything.

We order a sofa just 2 days but after re measuring our room we were short of space and the sofa we order was too big, so we went to the store again and asked them that we need a small sofa so we want to amend the order as we need some space , the staff was very rude and abusive , they said that you can't cancel the order or do any thing to the order as we have send your order to the factory , I told him it was yesterday when we placed order and it takes 4 weeks for the sofa to come and are asking for another sofa and also you told us that the order can be cancelled with in 14 days , they refused and asked us to leave the store I then email customer services and call them too many times but all in vain

Not worth the hassle. If you are going to buy anything from them just make sure that all you are paying for is the sofa/chair. Ask for a breakdown of all the costs as they will inevitably sell you insurance etc. without telling you it's at an additional cost. DO NOT buy the "glide pads" they are a complete rip off, just stickers which stick to the feet of your sofa. Cost a few quid from any hardware shop or even from the pound shop.

Unfortunately since ordering in March we have had to complain a couple of times about the service we received and are yet to have an apology or acknowledgement. They just plainly do not care about their customers.

We were moving into a new house so had several large items which needed delivered, all of our deliveries went smoothly, even some delivery companies taking time to remove their shoes before coming in. I was a little bit surprised at the lack of care from the DFS delivery guys and I'm pretty sure if it was their own sofa they wouldn't have been as reckless. Nothing was damaged, but I think they forgot that they were entering someone's home.

It's safe to say I would never order a sofa from DFS again and would be recommending anyone else to steer well clear of them as well.

check Dfs co uk

I ordered a sofa dining room table and chairs the sofa arrived but they table and chairs didn't after weeks of being fed rubbish excuses I escalated my complaint as we were going in to 4 month they finally sent it out with courier both table and all four chairs have damage now it's going to take another 6 weeks to replace absolute joke awful customer service

Pressured Sale on my elderly mother, and then refusal to cancel the order 3 days later. Avoid at all cost. This is causing my mother's a lot of stress as it was all her savings, and essentially making her do without a suite that she had saved hard for.

Spent a grand on a two seat model in leather, the showroom model was very comfortable, it supported my head, arms nice and high, cushions very supportive yet soft. The model delivered was lower so offered no neck support, the arms were low, the cushions have collapsed three times, about to call out again for repair (fourth time) Have not had replies to any emails or letters from company nor there so called Insurance co. ADVICE, STAY AWAY FROM THIS COMPANY

At point of sale DFS are fantastic and their service is great, then as soon as you have your sofa they don't want to know!!

Our sofa is the 'Escape' and is really poor quality and has sagged within months.

The Guardsman insurance cover we paid for doesn't actually seem to cover anything!!

Was going to buy a new three piece suite, from yourselves but after the awful treatment of my mum in law decided against it. DFS are by the worst company to deal with, she had issues with her chair with fading and seat sinking, the "engineer" cut the bottom of the chair pushed the seat back out and then said it was fine. She also paid for colour and stain protection what a joke, after complaining about fading colour was told someone would be out still waiting after 3 months.
So I went next door to SCS and spent £2,500 in there instead. Haven't had a problem and was happy and attentive in store.

All they are interested in is what you say on the survey you will receive, tell you what you want to here and then couldn't care less I'm now waiting for a refund of my deposit as the manager of the store is not authorised!!! Let's see how long this takes

We purchased our leather 3 seater reclining sofas about 5 years ago. Recently one of the kids decided to use the opened recliner as a spring board and snapped the extending piece. We called DFS to arrange an engineer. When he came out he looked at it and realised that it would be quite a big job that would require removing the leather, replacing the part and reattaching the leather. This could not be done on site so he would have to arrange collection. We thought that this sounded a very expensive job however he quoted a very reasonable price, which in my opinion would have only covered the collection/delivery.
He told us it would be picked up the following Tuesday and returned Friday. This is exactly what happened, the guys took it away, brought it back fully repaired.
Well done DFS, most people are all too quick to complain however when you receive genuinely good service like this you should really shout about it.

Purchased the "Tampa" garden table and chairs along with a parasol and sun lounger one year ago. I cannot believe how poor the quality is. The sun lounger was delivered damaged which took two months to fix. From day one the table and chairs set and parasol has been falling apart. Screws constantly work loose and fall out and even worst the chair backs have also worked loose several times despite being "fixed" by DFS staff. Would not recommend that anyone purchase the Garden Furniture supplied by DFS as it is a poor investment, and in my case will need replacing in the next couple of years. The lack of care or service when trying to resolve with DFS means I will never shop with them again. Very little respect for the customer once they have your money.

Very happy with speedy fast service of delivery of the sofas. However the sofa we have just signed a 24 month agreement and paid a deposit on.
Not impressed after waiting a few weeks for the sofas I don't understand how this damage was not picked up on. Where the level of quality control was not noticed how this made it to the warehouse or store, and until the product was delivered that this was then noticed only after being delivered.
I do not think it's very good you advertise this lovely product get the customer to pay arrange delivery and the customer is excited by the delivery of thier new product and then it arrives
Damaged. This matter I hope is resolved quickly as I will be taking it further
Sent from my iPhone

Brought the farrow corner sofa have had for 11days sent emails and called to say cushions at back sagging seat cushions have gone flat its most uncomfortable sofa iv ever had there telling me to really plump them up which i have and still go flat ive asked for them to be returned and pick a more suitable sofa out as im getting bad back ache and ive been told no and ill have to wait 3 & 1/2 weeks for a service visit so stuck with paying for a crappy sofa NOT HAPPY i brought of internet i thought there was 14 days cooling of period will be contacting CAB the sofa bed mattress is so thin you can feel the bar under neath

I ordered two sofas on the telephone on 26-02-16 paid a deposit then on the 11-03-16 had a site survey on 20-04-16 rang dfs to see what date my sofas were going to be delivered to be told the order had not been placed then got told on the telephone by a rude staff member i need to be patient i spent most of the day arguing with rude staff i dont think dfs want my custom very disappointed will never go there again