Dfs Furniture 

We ordered our sofa from here because we have had sofa's from Tesco's and Argos which you cannot sit on them to test out. We were sick of buying cheap sofa's that did not last long. So thought we would take advantage of the sales. We ordered our Matinee sofa on the 9th of April and they told us it would be with us with in the 3 weeks. We got it on the 20th of April. The lads that delivered it did a great job. I could not fault them what so ever. Great sofa. Best one we have ever had.

Bought leather suite in August last year. February stains appeared contacted branch referred to warranty company. Claim declined saying was build up of natural body oil despite regular cleaning. Sought advice from Consumer Advice and yesterday dfs sent service manager out. He said it's covered contact insurance which I did they said not covered. Back and forth we went to no avail. Manager also told me that due to it being untreated leather it will retain marks and stains. At no point was I told this when purchasing it. Phoned head office told them I had contacted trading standards and was going to press. Got phone call from another person this time basically saying I shouldn't sit on it too long. Absolute joke...I have also emailed company CEO but don't expect to get as anywhere. They take your money then don't give a damn. Stay well clear

UPDATE. Have now put in the hands of Trading Standards and Furniture Ombusman

we went in to DfS to look for a corner sofa deciced on the Shannon corner with cuddle chair and footstool pushed into care and upgraiding the cushions , we got a phone call about 4 weeks later saying they would be delivering in 30 mins ! no prior phone call or text as promised we were away for a few days . so re arranged unfortunately my mother was dmitted into hospital and i was spending my time between the hospital and my 80 year old dad , my husband works away a lot and we advising them it was difficult and to give us a little time , but no they harrised us then one man called advising it was getting dlivered and that was it , my husband called him and advised that my mother has passed away and that was the day of the funneral , he could not of been ruder or more insensitive . and advised it had to be delivered that week no matter what . my husband advised him no one would be there . we have been harressed phoned with threatening messages and they have totally disregarded our complaint to there head office . we are going to go the FCA .
I WILL NEVER EVER BUY FROM THEM AGAIN .

Not even received the sofa yet and had to go back in store twice to sign extra paperwork die to errors. Our sofa has been in store for a week and not been delivered yet as they dont chase anything. Also when you call to query you get told someone will call you back. Never do. Lets see when we finally receive it whether our opinion of DFS changes. Would not recommend to anyone at the moment. If their service improves I will update the review.

After spending nearly £5000 on Leather furniture, nothing but problems from the start, went into my local DFS in Beckton London, we paid cash for a corner set plus extra chair beginning of January 2012 and upgraded the leather. We expected delivery end of April/ beginning of May, ie 12 weeks, when I rang to ask where my furniture was, this was end of April, was advised my furniture wasn't in the country but on a container, DFS lent us an awful bright blue 2 seater sofa bed and two armchairs which were very uncomfortable as we got rid of our other furniture, and the colour was so bright you needed sunglasses. Eventually got my furniture in June 2012 and then more problems started, the seats started to blister and had several 'experts' to sort out the problems, the backs deflated despite us 'plumping' them up as advised, more stuffing had to be inserted as they looked really bad despite paying extra for 5 year warranty & seating blistering. Rang this morning, 12th April 2016, as the back of one of the seats looks like the leather has blistered and the footstool has a mark on it and is blistering as well only to be told that this is only for accidental damage and how I was describing was wear and tear, I wasn't informed of the two year warranty as this is the case, but it is in small print on receipt, aftersales are to be desired not helpful at all after spending that kind of money you expect to be treated fairly, if anyone is looking for furniture please don't go to DFS you will get ripped off good and proper. The warranty only works for DFS not the consumer.

After months of looking for a new sofa we finally went to DFS in Paisley and found one we liked. The salesman advised us of various features, the main one of interest to us was that the power recliners had a sensor which would stop the recliner in the event that a cat or foreign object was inside. Having cats myself, this was a massive selling point.

Before signing up to DFS, we had a last look in Sofaworks and asked the salesman if their power recliners had this sensor. The salesman looked puzzled and asked a senior manager, neither of them had heard of this "sensor".

We decided to go back to DFS and look at the sofa again, another salesman assisted us and said he'd never heard of the sensor, he consulted his manager and surprise surprise the DFS sensor didn't exist!

Sofaworks will be getting my business, at least the salesmen there are honest and know the products.

Ordered a bed in August. Came late.
Problem after problem with the bed and mattress since!!
Changed the bed got a refund on our finance. Beds coming late... Then its the wrong colour and only half the bed...
Apparently our fault its the wrong colour would take another 2 months to go through phone convos. Keeping the wrong colour want rest of bed. Apparently take 5 days... Then 8. Will be with you in morning you are our priority... Will be with you between 1 and 2... It is 2.45 and im still waiting!!! Kids are fully enjoying the easter hols! Thanks dfs!

Still no furniture, despite ordered in early November. On their web site it has a tab saying we specialise in delivery to Spain. Oh that's good as was advised it was being made in Italy, not far. Booked our flights to take delivery end of February, only to be told they had only just started to make it in January! So deep breath, will relax and wait another call, nothing. I called their customer services, many many times, they rarely call back as promised. (A call is promised tomorrow) Latest, have been advised couches are in the UK and have arrived from China! So much for Italian made couches. Now they say they can't give me a delivery date as it is up to the courier to contact me. Well we have new flights booked in April to take delivery.....if this doesn't work, I want a refund. I know in the contract we should have some flexibility, but this is crazy. By the way, if you ever get a customer services rep called Hannah, she needs retraining, she told me to phone the Waterlooville store for more info, called them, they didn't know what I was talking about, but they also took my details and said they would call me back......they didn't. Worst, for communication, best for telling lies, best for taking your money then just forgetting about you. Just had to update this, had a call from delivery company last week, to say they had our furniture and will deliver (in Spain) tomorrow........despite having made endless calls to customer services advising 14th is when we will be there, and they advising, no problem. Spoke to delivery company today advising 15th or 16th, but I need to pay £48 storage charge first! Zero confidence in anything DFS does, really scared about quality, correct colour anything, we will see. Promised by Nicky in DFS all is being sorted. Think I will go in the store next week and scream my head off to other customers about the rubbish service. If doesn't work out I want a refund plus interest it could have been earning from November.

ordered a suite in dec was told it would be with us the beginng of march, But we would need a site survey all foc this was arranged twice and no one turned up we are now told the furniture wont be ordered until site visit,Arranged another visit was then told we didnt need one as our house was a normal house??? so site visit cancelled low and behold come the 3rd feb get a call from the delivery man he is on his way to do a site visit,Turns up was in my house less than a minute and yes it will fit, didnt even measure anything, was then told by DFS my furniture would be ordered now 6 weeks after we had been told it was ordered, get phone call this week to say it will the middle of April before we get it as it is on a container ship on its way from CHINA !!!! Have made numerous attempts to speak to the manager at the Poole branch of which he is always on holiday, Yesterday get a call from a manager of Southampton shop who all he would say was Tim is back on thursday and will be able to answer your questions, so another waste of space and still no furniture. I WOULD NEVER BUY FROM THEM AS VERY VERY UNPROFFESSIONAL.

Bought a 4 door frozen wardrobe from Dfs in hull for £699
2 weeks later had a phone call from Kingstown furniture to say my cupboard was ready !
Had no idea who they was although Iv now been told this is who provides the furniture for Dfs and I know they provide furniture for such places as Argos & bnm
I was not informed of this by dfs but apparently it's in the terms & conditions
Anyway when i received the cupboard 2 guys from Kingstown screwed it together and off they went without letting me check it first
I opened the cupboard and the handle detached itself from the door
The draws was not lined up with each other
There is flimsy cardboard stapled to the back (for £699 you would expect it to have a solid back would you not ?!?! )
There are gaps where the doors are supposed to meet and the whole shabby thing is on wheels !
I have phoned up and asked for it to be returned for me to be told it will cost me £170 in return costs
Now considering the factory where it was made and would be returned to is only 3.3 miles away from my house I think this is a bit on the steep side and also taking into consideration they already charged me £55 to have it delivered
Well anyway no point ringing them to complain as all you will get is "it's in the terms and conditions bla bla bla"
The furniture ombudsman is now dealing with this and if I was you looking for some help with Dfs I would go straight to the ombudsman too don't waste your time with them

I bought a leather 3 piece from dfs leather started fading dfs came and looked at it but gave excuses .
Several other issues just got excuses. Decided to get rid of it. Even the heart foundation would no accept it. Took it apart to skip it.The frame work was terrible, the leather was so thin. Cheepest belly leather by the looks of it. Several thousand pounds wasted.

Purchased two 3 seater 'leather' sofas from this company last September. Within 5 weeks of delivery, one of the arms broke. Discovered they are made of cardboard? One of the most used areas of a sofa is made of a quality material - cardboard!!! They came out and replaced it with . . . Cardboard. Within another two months another two arms have gone and now the leather is peeling on the seams on the seating, less than 4 months old? Do I simply go to small claims as I am fed up with the attitude of the manager of the store, and the credit company do nothing? Please stay away from here, unless you enjoy wasting money?

My Dad contacted Customer Service as asked on Wednesday afternoon. The lady he spoke to was very sympathetic, and agreed that DFS have not acted as they should. She asked that the matter was left with her and she will come back to him....we are still waiting......


Published 6 days ago
Disgusted

On behalf on my Dad Steve Clazie who is Extremely disappointed in DFS...paid for a 5 year warranty and DFS are refusing to repair the sofa! Apparently, body oil can cause peeling. They have had multiple leather sofas and NEVER had this issue which DFS claim comes under 'general wear and tear' so is not covered. This issue is only on one headrest and the whole sofa is well used. Absolute cop out. Appalling customer service and will definitely NOT be buying another sofa from DFS!!! People need to be aware of this as DFS will certainly not tell you this when you purchase a leather sofa. Disgusted.

DFS Furniture
Reply from DFS Furniture

Published 3 days ago
Hi there,

Thank you for taking the time to leave your feedback it is greatly appreciated.

I am very sorry to hear your dad is unhappy, If I can please ask that your dad contacts 01302 330365 we would be more than happy to help.

Kind Regards
Terri Hughes

Customer services
Head Office

We bought one of the top end sofas from DFS, The Stage.
After 6 months some of the leather at the seams began to peal off and one of the seats had sunk slightly.
They sent someone to repair the damage, I wasnt happy with this as the sofa was still under guarantee but they are well within their rights to offer a repair as the first option. The repair was carried out and this made the sofa worse, not better.
DFS offered to replace like for like the same day I spoke to them after the initial repair had been inspected. A new sofa was ordered by the store and I am now waiting for the delivery.

While there has been an issue and some arguing with DFS they have carried out their duties and are replacing my sofa. I have bought sofas from them before and this is the first issue I have had, because of the way they have handled my complaint I would buy from them again.

paying nearlly 3000 in cash for a sofa and a chair that turnt up whilst i was at work with no warning .. ok fine rushed home to be told their was an outstanding balance of 2000 he full amount had beeb paid when we ordered they drove of with my furniture 5 weeks later im still trying to sort it out!! avoid sidcup dfs and a black lady called jacki they have no record of my payment luckily i have the reciept and bank statements but this is still ongoing !+!

My experience in the DFS store in Hedge End, Hampshire was terrible. I wanted to buy 2 leather sofas at a total of nearly £1,000 last week. I was paying cash. The salesman who spoke to us very briefly when we entered the store said he would be back. We chose our sofas and then looked for him and in the end my daughter had to go and find him. He told her he would be 2 minutes, which actually turned in to about 10 minutes - very frustrating when you are waiting to purchase something. There was no-one else around to do the sale with, so we had to wait. When he finally did arrive (and I wish I had his name, so I could name and shame him), he didn´t have a clue about the product. All he wanted to know was did I want "easyglide feet" We went through some paperwork and then I asked him about the VAT refund scheme for export - he didn´t even understand what I was talking about. Then he told me the delivery charge was going to be £55.00 - I asked him to waive this as I was paying cash on the day - he said NO. So, I asked him to check with his Manager. He walked off, came back and still said NO. So, I asked him if he was going to let me walk out of the store without purchasing the furniture to the tune of £1.000 - he said YES! Unbelievable. How the hell does this company sell anything? Anyway, walked out, went next door to SCS and the whole experience changed. I have reviewed SCS on their thread - they were amazing.
Unfortunately, I will never shop in DFS again!

Dear Terri Hughs,

I'd like to say thank you for your response but it was not very helpful as I have not received my refund. Also, there was no mention of compensation.

I want to to be compensated for the anguish and anxiety caused to me by this saga. It has been 3 months since I requested a refund but I still havenot received my money, though you claim.to have processed the refund.

Regards,

LK

6 yrs ago we bought a Dfs sofa we had been in picked what we wanted and been home to measure up. We returned having decided we were buying this suit for £3000 the sales person who processed the order was very rude and disinterested. So much so I returned to store and made a request that he was not paid his commission on the order. We have recently replaced that suit and yet again returned to Dfs in Stoke on Trent Hanley the same guy served us and was again disgusting. I have since ordered from Sofaworks who were excellent

I fell in love with the elin sofa a few
Years ago, ordered the four seater and thought I was getting a great price. However from day 1 if was uncomfortable to sit on, the scatter cushions were useless as there was nothing hardly in them to support it back, also the seats were the same and u just sink down into the sofa and actually I suffered with my back a while after. Worst sofa I ever bought, lovely to look at but u can't sit on it!!!!

We purchased a corner sofa April 2013 upon delivery the driver scratched my new wood floor sliding the furniture across the floor ! I rang to complain ,eventually someone called to do a botched repair when I complained to the store manager ( birstall Leeds ) he was rude and cocky and very unhelpful as he seemed he was used to it I tried to take it further but didn't get any where so I gave upon it as a bad job .fast forward to October 2015 two parts started to drop on the cushions eventually they collapsed so rarther than contact dfs again I undertook the repair myself .
I undid the staples underneath and to my horror looked inside is the cheapest construction you could imagine made of 12 mm sterling board and 2x1 rough sawn timber with lots of staples I am suppressed it lasted so long ,I also made a removable farm around the sofa bed part which has always been so uncomfortable we hardly ever sit on it ,only when visitors come , probably cost 20 pounds to rectify and a hours work the sofa I so much more sturdy now , I no the interest free finance has to be incorporated in the total price and all the high costs the company has but 1650 it cost we haven't payed for it yet but why aren't they made better ???? Next time do yourself a favour save up ang go to multi york genuine hand made !