Adam and Dfs Bolton was incredible. We went in and instantly fell in love with the couch Adam came over and answered every question we had even offering a personal insight into the couch and this for... See more
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The overall experience was easy going, not too many people mithering you while you look around and Enrique that sorted us out with our new sofa was very kind, knowledgeable and easy to talk to too. Ev... See more
Had a great experience with Jack at DFS Bolton. He was very knowledgeable, helpful and made the whole process really easy. There was no fuss or pressure, just straightforward advice and a smooth sale.... See more
Company replied
We had a great experience at DFS Bolton today with Sophie. She was friendly and relaxed in her approach. Discussed our options and explained everything clearly. The service was excellent.
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
The Linkway, Unit 15b, BL6 6JA, Bolton, United Kingdom
- 0333 999 9736
4.9
Excellent
8K reviews
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Attentive staff even though short on…
Attentive staff even though short on the ground.Very good service from start to finish
September 1, 2026
Reply from DFS Furniture - Bolton
Hello,
Thank you for your positive feedback.
Kind Regards,
Holly M
DFS Customer Support
Another great suite from DFS
Not for the first time have we used DFS Middlebrook Bolton.
This will be our 3rd suite from them, and we are not replacing as they were worn out, we just wanted a change up. Previous suites had loads of life in them and the last one is still in my son’s home and wearing well. Our sales person tonight was Rick who was very attentive, not pushy at all and gave a first rate service. Delivery date was moved to suit us and not DFS and add ons which we never considered were sold to us and all explained thoroughly.
Looking forward to receiving our brand new Carlisle suite.
September 1, 2026
Reply from DFS Furniture - Bolton
Hello,
Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!
Kind regards,
Holly M
DFS Customer Support
Dave was so friendly and explained the…
Dave was so friendly and explained the process so well. Really knowledgeable and double checked the sizing with us the day after as we weren't sure. Quality service and the comfiest couch.
August 31, 2026
Reply from DFS Furniture - Bolton
Hello Helen,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
We found the whole experience a joy
We found the whole experience a joy. The staff member couldn't be faulted, so helpful with his explanation in detail of our purchase
September 1, 2026
Reply from DFS Furniture - Bolton
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
New sofa shopping
Just bought a new Sofa from DFS, we were seen to by Ben and what a lovely man he was, went out of his way to help with Colour choices and fabrics. Very satisfied the Customer Service. A very big shout out to Ben
September 1, 2026
Reply from DFS Furniture - Bolton
Good Afternoon,
We are really happy that Ben met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Very helpful and efficient staff who…
Very helpful and efficient staff who made process clear and explained options very well.
August 29, 2026
Unprompted review
Reply from DFS Furniture - Bolton
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
The staff member
The staff member who dealt with me was very helpful and informative. Got my order through quickly. No issues at all.
August 31, 2026
Reply from DFS Furniture - Bolton
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Had a great experience with Jack at DFS…
Had a great experience with Jack at DFS Bolton. He was very knowledgeable, helpful and made the whole process really easy. There was no fuss or pressure, just straightforward advice and a smooth sale. Would definitely recommend Jack to anyone looking for a great service at DFS Bolton.
August 31, 2026
Reply from DFS Furniture - Bolton
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Jack.
Kind Regards,
Jordan
DFS Customer Support
Dealt with by Adam Smith for our…
Dealt with by Adam Smith for our purchase. Really looked after us. Very down to earth and informative. He wasn't just after a sale. Worked several options out for us before we settled on our final configuration. Many thanks.
August 31, 2026
Reply from DFS Furniture - Bolton
Hello,
Thanks for your lovely feedback, we’re glad to hear Adam met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Great service
Really quick informative service. Lots of help explaining the different fabrics. Ben was really helpful without hassling us and encoiraged us to take our time.
August 31, 2026
Reply from DFS Furniture - Bolton
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Friendly helpful staff that didn’t…
Friendly helpful staff that didn’t aggressively follow us around the store and allowed us space to decide which sofa was the best choice for us
August 16, 2026
Reply from DFS Furniture - Bolton
Good Morning,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Bolton
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
superb service by rick..
August 31, 2026
Reply from DFS Furniture - Bolton
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Most importantly they didn't harass you…
Most importantly they didn't harass you as soon as you walked through the door. The salesman was very knowledgeable and a great help. Huge thanks to Jack for all the help.
August 31, 2026
Reply from DFS Furniture - Bolton
Good Afternoon,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Jack.
Kind Regards,
Jordan
DFS Customer Support
Very good service the girl helped us…
Very good service the girl helped us out with sizes and the layout of our room we was very happy with the service
August 30, 2026
Reply from DFS Furniture - Bolton
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Top customer service
Top customer service , very knowledgeable and helpful member of staff who dealt with us
August 23, 2026
Reply from DFS Furniture - Bolton
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Darran was extremely helpful friendly…
Darran was extremely helpful friendly and informative with no pressure sales
August 29, 2026
Reply from DFS Furniture - Bolton
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Enrique was so helpful and friendly
Enrique was so helpful and friendly. We didn’t know which couch to use, and he gave us so much advice.
When we finally chose a couch he kept, informed us off of benefits of choosing the couch.
August 29, 2026
Reply from DFS Furniture - Bolton
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Sonny dealt with us today
Sonny dealt with us today , he was very polite , helpful and informative . He made the process very relaxed and easy and told us everything we wanted to know .
August 29, 2026
Reply from DFS Furniture - Bolton
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Sonny.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Bolton
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
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