Adam and Dfs Bolton was incredible. We went in and instantly fell in love with the couch Adam came over and answered every question we had even offering a personal insight into the couch and this for... See more
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The overall experience was easy going, not too many people mithering you while you look around and Enrique that sorted us out with our new sofa was very kind, knowledgeable and easy to talk to too. Ev... See more
Had a great experience with Jack at DFS Bolton. He was very knowledgeable, helpful and made the whole process really easy. There was no fuss or pressure, just straightforward advice and a smooth sale.... See more
Company replied
We had a great experience at DFS Bolton today with Sophie. She was friendly and relaxed in her approach. Discussed our options and explained everything clearly. The service was excellent.
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
The Linkway, Unit 15b, BL6 6JA, Bolton, United Kingdom
- 0333 999 9736
4.9
Excellent
8K reviews
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Reply from DFS Furniture - Bolton
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Even though the exact sofa we wanted…
Even though the exact sofa we wanted wasn’t on display, we went ahead with the help from a very knowledgeable team member who showed us similar products and leather samples
August 29, 2026
Reply from DFS Furniture - Bolton
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Bolton
Hello,
Thank you for your great review.
Kind regards
Holly M
DFS Customer Support
Excellent service from entering the…
Excellent service from entering the store and to leaving from the member of staff
August 22, 2026
Reply from DFS Furniture - Bolton
Hello,
Thank you for your positive feedback.
Kind Regards,
Holly M
DFS Customer Support
The service staff and customer service…
The service staff and customer service was brilliant from start to finish, we were even offered a brew. So polite and welcoming felt so relaxed. Well done DFS
August 28, 2026
Reply from DFS Furniture - Bolton
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Steph at DFS Bolton
Steph was lovely and made it a very relaxed and personable experience.
We felt under no pressure and she was very clear and concise explaining everything.
We appreciated her warmth and honesty and she was very genuine.
August 28, 2026
Reply from DFS Furniture - Bolton
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Darren your Customer Service person was…
Darren your Customer Service person was excellent. Not pushy, very knowledgeable and answered everything we needed to know.
August 20, 2026
Reply from DFS Furniture - Bolton
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Great experience
When we arrived one of the sales people came over and said if you need anything please just ask. He was very professional and also made the process easy for us. We purchased a couch set and are happy with the whole experience.
August 26, 2026
Reply from DFS Furniture - Bolton
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
We first came to the store and spoke to…
We first came to the store and spoke to Ben which was very welcoming and professional allowing us to look for the measures and best options. We returned and spoke to Enrique which was very helpful in helping us with the couch size, colours and best options to fit the couch in our leaving room. Enrique was very nice, empathetic and helpful which made it easier for us to choose. My mother will recomend this store to more people. We loved the organisation, accessible prices and diversification of couches and pillows. Deran was also very nice and welcoming. The staff in general creates a great environment in the store. All the best. Thank you for helping us.
August 27, 2026
Reply from DFS Furniture - Bolton
Hello,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Bolton
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Jack was helpful
Jack was helpful
And helped us find are sofa that had all the extras we needed.
August 26, 2026
Reply from DFS Furniture - Bolton
Hello,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Excellent customer service and customer…
Excellent customer service and customer support. Thanks
August 26, 2026
Reply from DFS Furniture - Bolton
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
The service was outstanding
The service was outstanding. Ben one of the staff was so very helpful and very understanding he was lovely and made my experience a really positive one!
August 26, 2026
Reply from DFS Furniture - Bolton
Hello,
Thanks for your lovely feedback, we’re glad to hear Ben met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Very attentive staff
Very attentive staff. Knowledgeable and not overly pushy.
Great choice and good price.
August 26, 2026
Reply from DFS Furniture - Bolton
Good Morning,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Bolton
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Great service!not pushy gust left us…
Great service!not pushy gust left us alone till we had decided
August 26, 2026
Reply from DFS Furniture - Bolton
Good Morning,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
I knew what i wanted and the nice young…
I knew what i wanted and the nice young sales person was excellent and listened to everything i said
Very nice young man
Very knowledgeable about different sofas etc
August 26, 2026
Reply from DFS Furniture - Bolton
Hello,
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Couldn't have asked for a better…
Couldn't have asked for a better service. Steph who helped us choose our new sofa was brilliant. She explained everything about different materials etc. She was very friendly and very helpful. She made us feel at home and didn't pressure us in any way. She was a pleasure to meet and to do business with. Thanks Steph, keep up the good work 👏.
August 17, 2026
Reply from DFS Furniture - Bolton
Hello,
We are happy to hear that you enjoyed your visit to the DFS store and you experienced excellent customer service. Thank you for taking the time to write us a review, it is much appreciated!
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Bolton
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Provided me wth a good service
August 25, 2026
Reply from DFS Furniture - Bolton
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
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