DHL Reviews 

I have had multiple experiences both sending and receiving through DHL, and without fail they have failed on both sending and delivering 100% of the time. With bad n untrue excuses too- this time because the delivery box was ”full”…. Not sure how that is even possible since it is .. a box for delivery/ pick up…. I am now at a point where I avoid any business that uses DHL. Are you a business owner looking to sell products online? Avoid DHL at all costs.

Still waiting for my parcel over 2 weeks still no parcel. Shipped from Austria on the 4 August to Sweden?Customer service is joke can´t answer me were my parcel is just copied and pasted the info from there DHL site exactly what i can self find out.

Still haven't received a mail or heard from DHL Paola? Still waiting.

I finally got my parcel yesterday on 20 August after 2.5 weeks no thanks to DHL.

Packt is sent from Germany to DubaiOnline after three days said its delivered to Dubai.I got email from emirates post it was never thereInformation online are not trueThen they said its examined by zoll and i waited 3 daysNow they give me no information at all about the packetAll is erasedLast packet since 3 month i went to a lawyer and got money back from theLast packet they sent it back to me and claimed there is a battery in a fruit mixer.I got email from manufacturer there isnt batteryGot money back.
After waiting 3 month for the microwave plate i got it today. too big it doesnt fit and its not stable different plate number disappointdThey promised to send me a new one.

Said estimated delivery 1-3buisness days, took 3 buisness days to get the tracking information and that they just sent it, and after that i didn’t receive it for 3days in a row when it said it was estimated to arrive that day all those 3days. Horrible service avoiding them at all cost ( maybe not if its 10$+ more ) but every other time i will boycott DHL!!!

EDIT NR:1 ( It is taking 3x longer then promised you guys really don´t care about your customers, or customer service aswell, trying to contact you guys is close to impossible, AND RESPOND TO MY EMAIL PLEASE )

EDIT NR:2 (shipping from same country btw )

EDIT NR:3 ( Still haven´t recieved it, HONESTLY WHAT are you guys DOING, the people working for you guys deserve minimum wage AT MOST, you guys make postnord look like legends when compared to you. ) ( You haven´t responded to my email yet )

EDIT NR:4 ( I AM CHOOSING WHATEVER COMPANY I CAN TO AVOID YOU, EVEN IF IT MEANS PAYING 100$ MORE SINCE THAT IS LESS THEN I AM LOSING BY NOT RECIVING MY PACKAGE ANYWAYS )

Good dlivery time

DHL turns a very simple delivery into a nightmare. Their staff are unable to ring a bell, call or knock a door. I always have problems with them

estimated delivery date missed. its been over a week and theres still no update about my packet and i still havent recieved it. On DHL website it says it was supposed to arrive on july 24th and its august 2nd now. still no packet and no update. it says the last update is ''STOCKHOLM ROSERSBERG.'' will edit 1 star to 5 stars when and if i recieve my packet. i already contacted customer support on phone and email, but so far they still dont know where my packet is. can i please get an answer, thanks!
tracking number: 8377686111

Update: I got my packet, thanks!

Very fast shipping - worst delivery. If the packages are not lost and mangled, they just won't deliver to your door. They often claim you're not at home. I don't know if they're completely lost, or if they're lying, but one of the two seems likely. The worst part is that their non-human customer service assumes that you are in the wrong, and tries to shut you down. You're just to accept that you actually were not at home, you've been lying yo DHL all the time ... Proper gaslighting.

Their pick-up points are also horrible. They're either very unpleasant people or they try to sell you stuff. I don't want to be forced into a sales argument every time I pick up a package.

Edit: Their pick-up point in my area are stealing personal information while checking your identity, such that they can try to sell you a mobile phone plan. DHL must be aware but let them continue.

I paid a hefty amount for home delivery and the service was awful. They took 3 working days just to tell me the delivery time — and then didn’t even deliver on the scheduled date. After 3 weeks of chasing them and waiting over an hour in the queue every time, they didn’t take any responsibility and still haven’t refunded me. Honestly the worst service ever. I’m never using them again.

Love that they kontakt me on what’s app and I could easly track my products thru there site

Package was expected today 7/14/2025 and said it was out for delivery at 10:14 am. I have still not received my order. Oder number from EZcontcts is 4995196 and says package still in transit. What happened to DHL delivery? So bad these days

Fail delivery to another town ( not mine)

The collection point is inconvenient for my address. Suggest you change all collections for Sorunda to Spångbro ICA. I have no reason ever to visit Stora Vika which is not en route from my address to anywhere. Also, there was no possibility to select the delivery point on the website of the company I ordered through. Which means I have paid 359 SEK to have a packet delivered to a very inconvenient address, instead of direct to the door, which us what I wanted.

Delivery was easy snd problem free. I was informed today that the items were ready for pick'up I've never had any problems with items delivered by DHL.

I don't understand this companies "customer service" service. I have to send a package as a customer but I don't understand the send packages page they have.

They didn't reply to my email so I had to call their customer service. And its 92 people before me in the line! But the insane thing is, DHL doesn't have the alternative where you choose to let them call you when its your turn! Like WTF?!

It gets worse. While you wait in line this happens on a loop: Several phone signals goes, an automatic voice pops up and states many are before you and then states which number in the queue you have now and then it drones on an automatic message about "Do you know you can check your package number etc etc". So this is constantly an a loop! Its like its not enough they let you wait in a phone queue, they have to torture you on a loop aswell. So I had to hang up and probably thats why they aim for with this.

Great way to let down customer so they turn to their competitors instead for sending their packages.

Worst experience that I've ever had getting a shipment anywhere in the world.

Takes ages to get a hold of anyone in customer service, fetching a QR code to let someone else pickup up a shipment doesn't work and no cooperation to help people get their package handed over in an urgency because computer says no

DHL lost my package after it arrived at Arlanda. Despite multiple attempts to get help, they provided no useful information. Communication was poor and frustrating — they kept shifting responsibility between departments and even tried to blame me. I am extremely disappointed with the way this case was handled.

Updated on the 03.07.2025:
I received a message on Trustpilot from Patrik at DHL Freight, who mentioned that a separate message would be sent to me regarding an investigation of my lost package. I have not received any such follow-up, so I am providing the necessary information here:
Tracking number: JD014600012164497320
The package has been missing for more than three weeks, and I would appreciate a formal investigation and clarification of DHL’s responsibility.

Why did I pay you to deliver something, only to have you make the recipient trek to the opposite side of the city to collect it instead? It was supposed to be a nice surprise present, not a task to add to her workload. You didn't even TRY to deliver it to her address. What do you think your job is?

DON'T USE DHL!
A package to us arrived completely torn up. The packaging was new and the content was packed according to DHL standards. The value of the content was about 500€ and arrived irreparably broken. After sending full documentation DHL has repeatedly in unprofessional ways denied damage compensation.
The contact we had with DHL was rude with even yelling at us on the phone. We have been on this case for 3 weeks, have to use a lawyer to receive the damage compensation and are now in a court process against DHL. So far it has costed us a lot of time and lawyer costs.