DHL Reviews 

Delivery was easy snd problem free. I was informed today that the items were ready for pick'up I've never had any problems with items delivered by DHL.

I don't understand this companies "customer service" service. I have to send a package as a customer but I don't understand the send packages page they have.

They didn't reply to my email so I had to call their customer service. And its 92 people before me in the line! But the insane thing is, DHL doesn't have the alternative where you choose to let them call you when its your turn! Like WTF?!

It gets worse. While you wait in line this happens on a loop: Several phone signals goes, an automatic voice pops up and states many are before you and then states which number in the queue you have now and then it drones on an automatic message about "Do you know you can check your package number etc etc". So this is constantly an a loop! Its like its not enough they let you wait in a phone queue, they have to torture you on a loop aswell. So I had to hang up and probably thats why they aim for with this.

Great way to let down customer so they turn to their competitors instead for sending their packages.

Worst experience that I've ever had getting a shipment anywhere in the world.

Takes ages to get a hold of anyone in customer service, fetching a QR code to let someone else pickup up a shipment doesn't work and no cooperation to help people get their package handed over in an urgency because computer says no

DHL lost my package after it arrived at Arlanda. Despite multiple attempts to get help, they provided no useful information. Communication was poor and frustrating — they kept shifting responsibility between departments and even tried to blame me. I am extremely disappointed with the way this case was handled.

Updated on the 03.07.2025:
I received a message on Trustpilot from Patrik at DHL Freight, who mentioned that a separate message would be sent to me regarding an investigation of my lost package. I have not received any such follow-up, so I am providing the necessary information here:
Tracking number: JD014600012164497320
The package has been missing for more than three weeks, and I would appreciate a formal investigation and clarification of DHL’s responsibility.

Why did I pay you to deliver something, only to have you make the recipient trek to the opposite side of the city to collect it instead? It was supposed to be a nice surprise present, not a task to add to her workload. You didn't even TRY to deliver it to her address. What do you think your job is?

DON'T USE DHL!
A package to us arrived completely torn up. The packaging was new and the content was packed according to DHL standards. The value of the content was about 500€ and arrived irreparably broken. After sending full documentation DHL has repeatedly in unprofessional ways denied damage compensation.
The contact we had with DHL was rude with even yelling at us on the phone. We have been on this case for 3 weeks, have to use a lawyer to receive the damage compensation and are now in a court process against DHL. So far it has costed us a lot of time and lawyer costs.

I received an SMS that my package has arrived with a link to use the iBoxen app. There is no iBoxen box at the location and customer service confirmed it. Only a DHL box. For which I never received a code for. DHL customer support sent me to check with the staff at the location and they bounced me back to DHL customer support and come back later. I've went back 4 times now. Ridiculous honestly. Wasting people's time. Still haven't picked up my package.

Rubbish company. Sent to the wrong ombud again!

Hello, my order has been delivered to a location that is not convenient for me and is not on my way. Please redirect the delivery to ICA Maxi so that I can pick it up more easily. Thank you.

My experience has been very bad regarding DHL and I always try to pick other companies but sadly some sites don’t allow choosing delivery method.

Just last week I bought 2 things that ended up delivered by DHL. One of them was delayed 4 times before finally being sent to a service point, the excuse was that the terminal experiences delays because of overload, which isn’t something that should happen, hire more workers then if it’s an issue, there’s not even anything special like christmas, black friday or similar things happening right now so there’s no excuse for such delays.

Maybe that was an one-off issue, right? No, my next package was supposed to be delivered today but now I find out it has supposedly been ”wrongly sorted” and requires at least another day to get here. I REALLY NEEDED that package today. Even contacted them yesterday about it since it suddenly showed up in the wrong location, but they claimed it was just the shipping information that was wrong and that it was never in the previous terminal in the first place and that this other terminal was the mid-way stop and that it would be in the correct place that evening, which didn’t happen.

Meanwhile, postnord takes at MOST 1-2 days to deliver in country, even internationally they get it here in 2-3 days. Instabox delivers in 1 day, bring in 1-2 days, schenker in 1-2 days. Never any delays for dozens of packages. Basically only UPS is up there in bad delivery in sweden.

The customer service is easy enough to reach and nice enough but no matter how much they help give information about what happened it doesn’t solve that it happened. But I’ll knock it up to 2 stars that customer service is reachable.

This delivery company is useless. They are extremely rigid with delivery times, but refuse to specify a more exact time when they will arive, and are not flexible at all. At the same time they keep changing the delivery time with one days notice. I called customer service to reschedule my delivery time, but was told there is no way of allowing a home delivery to be made during daytime, only night time available according to the so called customer service, which was also rude and provided absolutely zero help. If I had a choice in the matter I would never use DHL's "services" again.

They didn’t deliver the item and said I wasn’t home but i was home and I didn’t see their delivery truck so they lied that they tried to deliver it because i was clearly home i even went outside to look if they were there.

why id identification if I have to show physical proof. it's a pity that it doesn't say right away that you have to have id who carries it with them today. I lost 30 minutes and still haven't received the package despite the qr code

(Edited on 2nd of June) Turns out the delivery address was wrong from the sender, which is why the courier couldn't deliver. Thanks DHL for caring about reputation and follow up on bad reviews.

I’ve been using DHL Express for over fifteen years and have witnessed a clear decline in their service quality. DHL was once known for reliable and timely deliveries, but lately, missed delivery times and poor communication have become the norm. Packages are often delayed without explanation, and customer service offers little help or accountability. It’s clear that DHL now prioritizes profitability over quality, resulting in a service that no longer lives up to its previous reputation. Disappointing and frustrating — sad to see a once-reliable company fall so far.

There was an option you could select if what you were sending was over a certain value, I clicked on it and was able to pay for the transaction and hand it over to the courier, then it sits in the warehouse they say there’s a problem, I get in touch to find out why, they tell me they’re looking into it. I wait almost the whole of the following day and call back, when I get told that I can’t send a product over the amount the stated amount even though they have the option for that when you pay for it. I feel like this is something they could have told me when I first contacted them, or state clearly that you can’t post something that’s too valuable during the order process instead of simply having the option to click. Last time I try DHL

Very quick and smooth delivery.

Time and again they have been either massively delayed or lost my package. Not a single time has the delivery been without major trouble. I would pay extra not to have them deliver my package. Even in the case of a lost package, starting an inquiry is extensive and troublesome. Really disappointing that it is that hard when they are at fault.

DHL missed the fact that my package had already cleared customs and re-entered customs. They blame it on the sender writing incorrectly. I believe DHL should settle this with their customer but they refuse and demand another VAT from me.
Avoid DHL if you can is my tip!