Diamondere Reviews 

462
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 209 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional customer service, highlighting the staff's helpfulness, understanding, and prompt responses. Many people are delighted with the beautiful, high-quality products, noting the exquisite craftsmanship and wide selection of unique designs. Reviewers also appreciate the efficient and secure delivery, with many items arriving on time or even earlier than expected. However, some customers also noted that the actual product appearance, such as stone colors or sparkle, sometimes differed from online images or expectations. A few other people also felt that delivery could be challenging, experiencing delays, late deliveries, or issues with signature requirements and tracking information.

What people talk about most

Product

Reviewers highlight positive aspects of product, consistently praising the beauty and quality of the jewelry,... See more

Quality

Customers are highly satisfied with the quality of the jewelry, frequently describing items as beautiful,... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the fast and timely... See more

Customer service

Customers consistently note positive experiences with customer service, often describing it as amazing,... See more

Service

Clients share positive opinions on service, with many reviewers highlighting the excellent communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Such a brilliant company! The rings are beautiful and customer service is fantastic. I originally had ordered the wrong size but Amanda and the team got my issue sorted within a few weeks. Hands down... See more

Rated 5 out of 5 stars

First of all, the quality of the aquamarine ring I ordered is excellent. The online description perfectly fits the real thing . This company has excellent service. Would recommend this company hands... See more

Rated 5 out of 5 stars

Through fantastic communication we were able to choose and pay for the ring of our choice. It was a beautifully made piece and the staff was very understanding about our limitations and made adjustmen... See more

Rated 5 out of 5 stars

We were looking for a wedding ring for my hubby to be and couldn’t believe the boring options available in the high street shops! Every shop seemed to offer a version of the same thing. Went on line... See more


Company details

  1. Shopping & Fashion

Written by the company

Create hand-crafted fine customized jewelry with a century old brand. We source natural gemstones from around the world for our beautiful gemstone jewelry. Free certification, engraving and shipping on all personalized jewelry!


Contact info

4.8

Excellent

TrustScore 5 out of 5

462 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(462)

225 reviews in the last 12 months

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Rated 5 out of 5 stars

The hardest part was trying to decide which ring to choose

We were looking for a wedding ring for my hubby to be and couldn’t believe the boring options available in the high street shops! Every shop seemed to offer a version of the same thing. Went on line and came across Diamondere, I’m not an internet online shopper and when spending nearly a £1000 pound you worry but we read all the positive reviews especially around refunds of you are not happy and decided to take a chance and ordered. The ring arrived exactly as they said it would and it’s beautiful. The quality is exactly as you’d expect from any high end shop, the design is like nothing we’ve seen available in any shop, what more can I say… we are very happy customers and would definitely buy again! The hardest part of the whole process was trying to decide which ring to buy… there was so much choice!

May 28, 2026
Unprompted review
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Rated 5 out of 5 stars

They were amazing!

They were amazing. My wife’s ring had to be altered and they made all the adjustments for free quickly without changing me any extra. Amazing service!!!

May 27, 2026
Unprompted review
Rated 5 out of 5 stars

I absolutely love my ring

I absolutely love my ring. I purchased it in memory of my Mom and Dad, who have both passed, and the company customized it with their birthstones, which makes it incredibly meaningful to me.

The ring is beautiful, personal, and feels well-made. I was a little nervous ordering such a meaningful piece online, but once I received it, I could tell the quality was there and that it was worth the investment.

I also really appreciated receiving a personal email from the owner after I placed my order. That extra touch made the whole experience feel thoughtful and genuine.

This piece is more than jewelry to me — it is something I will treasure because of what it represents. Thank you for creating such a special ring.

May 25, 2026
Unprompted review
Rated 5 out of 5 stars

Customer Service was very responsive

Customer Service was very responsive, and answered all of my questions. I had to have my shipment delayed, and it was promptly delivered when I was able to receive it.
The rings themselves are EXQUISITE. I am so happy.

May 19, 2026
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Rated 1 out of 5 stars

Ordered delayed twice when expedited…

Ordered delayed twice when expedited shipping was paid for. They refunded shipping and gave a credit but still made a Mother’s Day gift over a week late.

May 13, 2026
Unprompted review
Diamondere logo

Reply from Diamondere

Hi Conner,

We sincerely apologize for the disappointment caused by the delay in your order, especially since it was intended as a Mother’s Day gift.

Your frustration is completely understandable. While your jewelry was originally estimated to arrive between May 1st and May 7th, an unexpected production delay unfortunately impacted the delivery of both, the original order and the complimentary lab-diamond studs we had arranged so you would still have a gift to present on Mother’s Day.

We fully recognize that we fell short of the experience we promised you. After personally reviewing the matter, our CEO, Jay, also stepped in directly to apologize and offered a resolution. We truly appreciated your acknowledgment that our team took responsibility and did its best to make things right, though we completely understand your disappointment that the gift arrived later than expected.

We remain grateful for your patience and the opportunity given to make amends.

Best,
Team Diamondère

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Rated 5 out of 5 stars

Great options, great customer service

I like how I was able to make the ring my own. I had a lot of options. I was also given a military discount! My ring is amazing and is able to be resized for free. I have ordered custom jewelry before. I had a great experience and the wait was short, the delivery was secure; appropriately, the box was double wrapped.

May 1, 2026
Unprompted review
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Rated 5 out of 5 stars

Great customer service

Great feedback for an even more phenomenal ring that they helped make sure fit my needs including with the custom engraving. Will absolutely recommend them for their flexibility.

April 30, 2026
Unprompted review
Rated 5 out of 5 stars

My first buy

Guys, my first time ever buying something like this. It was for my wife to represent our miracle little girl we had last year. And it's exactly how I pictured and requested it. You guys went above and beyond, also the security process for this purchase. Top notch and very creative. So to everyone thank you!! Next is matching ear rings

May 11, 2026
Unprompted review

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