Discoveryplus Reviews 706

Yet another disappointing and unacceptable experience with Discovery+. Today it is the football game between FCK and AGF. Several instances where streaming stops/loops and just an extremely low picture quality throughout. Hope I don't have to buy a subscription again.

Poor live streaming quality, almost useless

Again tonight I wasn't able to watch football (which is why I made this subscription). This happens way too often! Better off finding an alternative to Discovery+ by using a VPN

+ HD streams
- ads at the start of videos
- forced dubs/ no language settings

Pretty basic site, not a lot of customizability.
It's a paid service and I still get commercials at the start of every video.
The site offers ok streams in HD.
My big problem with it is that you can't select the language you want to watch in. I'm Dutch and made the mistake of signing up to discoveryplus.nl (auto redirect from entering .com).
Now I can only watch videos with Dutch dubs.
If I want to watch content in English I have to sign up to .co.uk instead, I can't just change my language settings in my profile.
My mistake I guess, but I never even considered forced dubs and no language setting to be a possible problem.

Gaslighting customers who complain and an unclear signing up process. I'm just going to leave this here.

Chat started: 2021-07-29 03:28 PM UTC
(03:28:24 PM) Andrew Vincent: I can't find Discovery Plus listed o my Smart TV
(03:29:05 PM) *** Abdelhalim joined the chat ***
(03:29:42 PM) Abdelhalim: Hi Andrew
(03:29:49 PM) Abdelhalim: What brand is your smart TV
(03:30:02 PM) Andrew Vincent: Smasung
(03:30:41 PM) Abdelhalim: Is it running on Tizen 3.0
(03:30:54 PM) Andrew Vincent: I don't know what that is.
(03:33:21 PM) Andrew Vincent: It sounds like our tv is older than is needed to support Tizen 3.0.
(03:33:45 PM) Abdelhalim: was it from 2017 or below ?
(03:33:59 PM) Andrew Vincent: Pre-2017.
(03:34:46 PM) Abdelhalim: here is a list of supported devices (link provided)
(03:35:54 PM) Andrew Vincent: Ok. It sounds like our TV won't support DIscovery. I'd like to cancel the account I have just set up.
(03:38:15 PM) Andrew Vincent: Are you still there?
(03:38:32 PM) Abdelhalim: I am just checking your subscription sir
(03:38:38 PM) Andrew Vincent: Ok
(03:40:04 PM) Abdelhalim: You can cancel your subscription by going to your account settings
(03:40:25 PM) Abdelhalim: but I am afraid you are not eligible to a refund as the problem isn't coming from our end
(03:41:21 PM) Andrew Vincent: But none of this was explained is the preamble. It said nothing about having the right kind of tv.
(03:42:26 PM) Abdelhalim: There are many supported devices from where you can enjoyb Discovery+, easiest one to enjoy it from TV is with an HDMI cable
(03:43:58 PM) Andrew Vincent: Where does it say on your site that I need a TV running Tizen 3.0, or that I need an HDMI cable or Firstick. NONE of that is made clear.
(03:46:36 PM) Andrew Vincent: If you can't authorise a refund, how can I escalate this?
(03:49:33 PM) Abdelhalim: No one can authorize a refund as the issue you are facing isn't occurring from our severs
(03:51:08 PM) Andrew Vincent: But if Discovery + does not make it clear you need a port-2017 Smasung Smart TV to be compatable and I sign up in good faith, how is that my fault. Can you show me where on your sign-up page there is a section on compatability?
(03:51:55 PM) Abdelhalim: You should have subscribed from the device that you wish to enjoy
(03:53:27 PM) Andrew Vincent: That is counter-intuitive. It makes sense to sign up from my laptop. Why would I think to sign up from my TV. In that case, can you also show me where on the sign up page it says that?
(03:55:31 PM) Abdelhalim: It doesn't state that as it is,
(03:56:32 PM) Andrew Vincent: Sorry, it doesn't state that it is what? I don't understand.
(03:57:10 PM) Abdelhalim: You can check the terms of use that you accepted before signing up
(03:59:33 PM) Andrew Vincent: In other words, Discovceery Plus gaslights cutomers with complaints. Fine. I'm £30 down. This is very poor communication.
(04:00:12 PM) Abdelhalim: You have agreed to the terms of use before signing up,
(04:01:05 PM) Abdelhalim: 9.1 Availability and functionality of the Service, your discovery+ Pass and discovery+ Content depends on the quality of your internet connection and device capabilities. Some features may not be available on all devices or on all operating systems. Please visit the FAQs to see the full list of supported devices and operating system requirements.
(04:01:36 PM) Abdelhalim: Here is the term that states that you should see the supported devices before signing up to our service

Umuligt at streame Europa League finalen, 0 stjerner herfra

Signed up to see football. The transmission was very bad (no connection at all). When contacting "customer service" - no help ! When filing compliant they asked me to send more info (which had already been sent). After spending time on all these things, "customer service" simply rejected as I had been active customer for more than 8 days. What a waste of time !

Awful just awful. The app itself always freezes or just duesnt load any programmes!!! Not with paying for