DMS Installations 

THIS COMPANY IS ON ITS KNEES

NICEIC IN PROCESS OF REMOVING THEM

DO NOT ENGAGE OR MAKE PAYMENT UNDER ANY CIRCUMSTANCES

I have also been caught out today 24/1/19. The workmen have not turned up and I have paid 50% up front. All of their phone lines are constantly engaged.

This company was supposed to come and do loft flooring and electric work. They never turned up on the day arranged. They are now not answering emails, messages and the phone has rang out all day yesterday(23.1.19) and today 24.1.19 it is constantly engaged. They have taken half the cost of the job up front which I am now out of pocket. I have reported them to trading standards but the likely hood of me seeing my money again is very slim.
PLEASE PLEASE AVOID THIS COMPANY

Agreed on a price for work and agreed to pay in advance. They overcharged my card and refused to refund the difference. Then failed to carry out the work agreed. Would not recommend and I won't be using them again.

I phoned on the 3/12/18 asking if they could instal underfloor insulation before the 17/12/18 as I was having new flooring put down which would prevent access to the hatch underneath the floorboards. I was assured by the sales manager that this would be possible and they could fit me in on the 14/12/18 as although I wasn't local, that would give them time to get some other jobs in the area. I was asked to pay a £200 deposit which I did.

On the evening of the 13/12/18 David phoned to say that the installer had to take a leave of absence due to a family matter and they would no longer be able to come and install the installation on the 14th. I told David I would try and push my flooring back so that it could be installed on the 17th. David told me he would phone me back but never did. I tried to phone back but was always told they would call me back. On the 17th I phoned to find out what was going on and the chap on the phone said there was no way I would be getting the installation as the workmen were working in a completely different area and there is no way it would have been installed on the 14th of December either. He said it would be after Christmas before they would be near my home.

I asked him to refund my £200 deposit on the phone and he said it would be 10 working days before being refunded. It is now the 14/01/19 and there is no sign of refund. I spoke with the account manager requesting a refund. They said I need to write in to request a refund and provide my account details (according to office of fair trading standards who I just reported them to, this is in breach of the code of fair practice as the money should be returned onto the card it was taken from and it is an unfair business practice as they are trying to restrict my consumer rights). I think they must be having some serious cahsflow problems if they are trying to take money when they know the work will never be carried out and then refuse to refund it.

As I am skeptical as to how long it will take these rogue traders to refund me once I write my letter so I have now reported them to both my credit card company and the CTSI.

They did not provide the service which was agreed in writing and paid for in advance, on good faith. They then did not respond to my queries regarding why this was and what could be done about it. I will not be using again and do not recommend at all. Bad service overall. Once they have your money they don't care. Their loss for next year, as it was a large block booking.

Not a customer but a supplier, If DMS installed a timber loft ladder August - September and you have paid for it I would like you to know they still haven't paid me the supplier, small business with thousands of pounds owed. You might get what you want but people down the chain do not. Very sad.

Just had my loft floored, larger hatch and new ladder fitted. From booking until the work was carried out was under a week which helped being just before Christmas. The men that carried out the work were efficient, professional and cleaned up well after themselves. I would recommend this company.

I highly recommend this company, fanstatic team. Carried out their work amazing! Thank you all again.

I would highly recommend DMS, excellent customer service, friendly staff who offered a quick solution to the repair of a boiler and a gas hob installation. They also offered a competitive quote and could fit the job in around my work load.

I used this company for a survey on my house, couple yrs ago i moved into a new build recently and wasnt too happy with the heat i felt was being lost in the house.

I had a guy out to survey the loft insulation, and quickly identified that this was short. He also used a hi tech thermal camera system to share me exactly where and why we where losing heat.

Needless to see, the insulation has now been corrected and the house feels a lot warmer, i am also getting DMS to do my Loft Flooring now and Install some loft ladders, as struggle for storage space in the new house.

Very professional service, thanks guys
Jay

To the bosses of DMS Installations Ltd a credit to your company is your heating manager Sháyne stride my elderly mother had been left with out heating for several days after work was carried out by a different firm. I contacted DMS and spoke to Sháyne he was very understanding and his knowledge of the boiler installed in my mother’s property was exceptional he was very clear and instructed me what to do over the phone he was very patient as I am hopeless with boilers but after approx 15 mins he had the heating and hot water back working.
We both cant thank you enough this man is a credit to your company and worth his weight in gold I hope he gets rewarded by your company

Shayne Stride you are amazing, I cannot thank you enough for helping me get my boiler back up and running, you definitely went above and beyond to get me sorted today, thank you, it really is very much appreciated.

Just had old storage heaters replaced With modern ones. The advice given during the sales process was very good and helpful. The electrician who carried out the installation was efficient, clean and tidy. It’s early days but the new heaters look good and are working well. Thank you.

I couldnt have dealt with a more informative ,friendly and efficient company.I am very pleased with the work done.

They fitted air heat transfer system which was fine, however we are supposed to be part of a government initiative and should be registered and getting money back. Nothing has been done in regard to this paperwork, and in this respect DO NOT GET THE LOAN scheme, or you will never get your money back. Bitterly disappointed and taking matter further.

Dms.. well, wish i had read these appalling reviews because what i have experienced with them is all true and more.
Was charged £1050 for 2 rolls of cheap glass wool, some netting and 2 hours of 1 worker's time to fit.
Asked for a quote for other work and was so overpriced decided to leave it.
Call them and you get ignored.
They think they have got away with it ... . Shame on you Shayne !!!
Avoid them like the plague.

Avoid this company. The workmen and work completed was fine (underfloor insulation). However they were not able to fully complete the job due to access issues. Whilst the workmen were working I contacted the DMS office to establish what the effect of not completing the work would have on the final price for the days work and how to proceed to complete the work. They could not speak to me at the time (but had been speaking to the workmen) and I was promised a call back that I did not get until an hour later and once the work was completed. The office side of the business have been very unhelpful and evasive. They have not answered questions raised in my e-mails and when phoned I have been promised calls back which have not been made. They clearly have no interest in customer service once they've got your money. Wouldn't use again or recommend.

Great Company, all aspects of the job completed on time and to my satisfaction

Top company sorted my boiler at short notice for my elderly mother; will use again and was a fair price
5☆