DMS Installations 

Defaulted completely on their contractual obligations. Installed UFH all wrong, had to be completely redone by another company. How is it even possible that they operate on the market? Is it not regulated by any governmental body?

worst company in scotland they put in our air source pumps and fitted pipes back to front after 8 months it got fixed when we asked for compensation they told us where to go and now will not come and service the machines after paying £18.000.00 to them worst person to deal with is karl banus a director

Very pleased with sales staff and installation. However contacted accounts four times to get receipt and guarantee to no avail. When I contacted sales they issued the receipt instantly and processed the Dimplex guarantee for me. Accounts department should follow this good practice.

Pros - very easy and efficient from the initial contact, to home visit.
Installation was on the day and time promised.
Very customer focussed, made suggestions.
I believe I got a great boiler with an easy to use app (once you know how).
My home is cosy when I come home. Very even heating throughout.
Really nice installers.
All rubbish removed and just required a bit of a clean up by me afterwards.

Cons- just a couple of points.
The boiler wasn’t actually working due to a faulty wiring issue. The manager came at the weekend and tried to resolve my issue. Also showed me how to work the thermostat and the app. Very much appreciated. Sent out an electrician later and problem was resolved.
The base plate of the boiler does not fit, as there is a wire that stops it.
And lastly, someone has left a screwdriver stuck in my ceiling!!!
It’s in a cupboard so not a big deal but very odd.
I would suggest a customer service call be done after the fit so that any issues can be proactively addressed.

In summary, I am very happy with my new boiler, it was a lot of money to me but I think of it as an investment.

Turned up at 4pm (instead of 9am) to fit a boiler. Finished at 11pm and said it was fully operational... It wasn't... promised to come back and fix it... didn't arrive.. promised again (3rd day off work to accommodate)... didn't arrive..... phoned them way too many times.... fobbed me off with excuses the first few times.... they now just hang up on me. Only thing they were prompt on was asking for the payment (on day 1!). First review I've ever left for anyone but it is important for people to know that they are dealing with cowboys here!!

Excellent service, would highly recommend DMS installations. Our sales advisors David and Shane were extremely helpful and the electrician was very pleasant and did a great job of fitting our storage heaters.

Had underfloor insulation installed. Turned up on time. got on with the work and left the place tidy all done within 2 hours friendly staff too

Wouldn't trust them to change a light bulb.
Snagging problems and complaints procedure just to stall you.
High turnover of staff.

Where to begin...

Unresponsive, inefficient, incompetent, aggressive and thoroughly unprofessional.

Faceless MD who makes threats in contravention of binding Renewable Energy Consumer Code.

Our installation was a mess from initial enquiry to (supposed) completion. Still awaiting snags to be fixed, MCS certification and proper handover.

Matters now escalated to RECC and NICEIC.

Be careful, customer comes last here. Very telling that most positive reviews relate to loft ladders and install of insulation which a monkey could do.

As as construction professional, would rate this lot as one of worst companies about.

I had loft and floor insulation installed in a large old property. Crawled every inch of the place to inspect the work and must say it was top notch.

Quick and efficient, got a wooden loft ladder off this mob and they came out 2 days later and fitted it, guy that fitted it made sure I was happy with every detail of the hatch and fit before he left, top notch

30.01.19 - I think this company has now gone into administration - not even the regulator can contact them.

Jan 2019
Months later and still no working heating - DMS are demanding the full payment before fixing the problems and issuing a warranty - all in breach of the contract. They phoned me 8 times in one evening trying to coerce the money out of me and police had to be called when Scott Allardyce and Shayne Stride turned up banging on my front door demanding payment - no works completed, no operating heating yet DMS want 100% payment before coming back. This is not what the police are for!

End of Oct 18
Another 10-weeks later and my heating system is still not fully installed. Major delays caused to other parts of the building programme and all the DMS staff who were involved have now left.
Aug 18
DMS are installing a new heating system in my house including underfloor heating. They have collected a very large deposit and down payment - about 2/3 of the total costs and have been out to look at the job several times, even started with some minimal pipe work installation but weeks later and nothing has progressed. It is now causing serious delays on finishing other works. They seem to have no idea what they are doing - I would strongly recommend to avoid.

Bad firm guarantees not worth the paper it’s written on left me with a leak on new boiler Wichita cost 3000 quid Michael Ka215bt

DMS installed a loft ladder for me which has been a Godsend. There was a small issue that needed repair which they dealt with very quickly. No hassles, no delays; they came out quickly and fixed efficiently and all with a friendly manner. Very good company to deal with, reliable and trustworthy.

Had pretty much everything done by these guys and what a great job it was to. Thanks to Carl for taking care of everything and making it a hassle free process 😀
•loft & cavity insulation
•new window & doors
•new boiler heating system

Arranged to have a loft ladder fitted, we paid the deposit and the fitting date was booked. They called the day before to say it hadn’t come in and the date was put back by a week. Another call a week later to say that unless we pay in full we’re not going to order and fit your ladder. My husband explained that it was all arranged and the deposit already paid so the company said they would need to check this and call him back. No phone call came and when we contacted them they said we’re now organising your refund, it’ll take 7-10 days, there was no explanation of why the arrangement had changed. So they’ve wasted about 3 weeks of us thinking this was sorted out, no apology and now we have to wait for a further 10 days to get our money back. What a con, avoid like the plague!

Great company highly recommended would defo use again

Company installed cavity wall insulation in neighbour's adjoining house - with the result that a vast quantity leaked through to our house, flooding the kitchen with literally millions of polystyrene balls and grey dust. They couldn't get an industrial vacuum cleaner, and we were forced to clean the majority of this up ourselves. Subsequently, I suffered a SEVERE asthma attack from inhaling the dust (which was unavoidable, as it was everywhere) and had to seek medical attention. We will be taking this matter further!

After a wee bit of a mix up with date [hence the 4 stars] the guys arrived and got on with fitting the loft ladder quickly and efficiently. I am pleased with the results and the price was very reasonable

I needed a new electric central heating boiler fitted very quickly & got DMS through internet so was a bit wary I spoke to Shayne Stride when I phoned ,who was extremely helpful, knowledgeable, sending videos of the different boilers
The boiler was ordered & I was updated as to progress ,it took only a few days to come & was duly fitted very quickly
It was a pleasure to do business with Shayne & DMS I cannot recommend them Highly enough Thank you