Doggiesolutions 

This company has a terrible customer service department and I would recommend that you do not use them, very unhelpful. Amazing how many reviews state the same, wish I had seen the reviews before I ordered, amazing they are still in business

I would avoid using this company if you can. Really poor customer service. Reading this as we have your money and no longer need you!

Item never arrived so I asked for the tracking number instead they issued a refund and told me the item was now out of stock but still would not give me tracking number so I could chase the parcel myself as they said it was not showing their end which makes me believe it was never sent as all Evri parcels have a tracking number.

Wrong goods supplied, phone line permanently engaged and no response to emails.

Took Payment Straight Away,
Only sent 1/2 the Order. Does NOT ANSWER e-mails.

DO NOT USE THEM.

I'm a pensioner and the RIPPED ME OFF
Have tried e-mails again & these 2 phone No.'s
01273 612807 & 0845 241 6897 (Premium Number).
NO RESPONCE ON ANY

I must say I'm shocked about ZERO customer service. We purchased dog travel carrier. Unfortunately this breed can't fly and I sended 3 times emails, messages to customer service, rang number on FB, text by messenger and nothing. Please avoid this online store!! Easy to take money.... last email I send on 7th March.

Trying to get information on my delivery , 10 days after payment taken . Just rang number below goes to a driving school

I appreciate your reply .And will wait till Thursday .

Totally incompetent and untrustworthy. No telephone number so have to communicate by email. Ordered and indicated time of the essence. Next day delivery confirmed. A whole day later told product not available and although I was offered a different one before I could discuss this, order was cancelled without a warning! Wasted a precious day and ended in a lot of trouble. Wouldn't use again.

I wish I had read the review before purchasing. My petmate wheel kit arrived in a half destroyed box with pieces missing. Now it's too late to return/exchange because we're travelling in a few days. - UPDATE - Doggie Solutions 100% redeemed themselves!!!! Rebecca was wonderful. I sent them pictures and they offered me an exchange/refund without a problem. In this new era of online shopping, excellent customer service is so important.

Delivered within 3 days, couldn’t find a coat to fit my odd shaped dog, ordered two from doggie solution both fit, good quality brilliant price

Avoid. Like someone else in this thread. Complete rip off. Processed my payment. Didn't provide item to DHL to deliver. Lied that it must have been lost in transit. Now out of stock apparently. However item still showing as in stock and ready to purchase on their website! They are taking money without having the goods in stock. Need reporting to trading standards

Ordered 3 replacement ID tags on Tuesday & they arrived Thursday. What brilliant service!

Very fast delivery time and also not bombarded with hundreds of emails in between. The dog ID tag I ordered is great quality and looks so smart. Thank you!

Iv only used this on my dogs teeth for 4 days and noticed a difference already

Excellent quality, fast delivery what more can you ask?

Do not use this company! Ordered 11 days ago, no goods arrived, tried to cancel and get refund, sent 4 emails, no response, they don't answer the phone....still trying to contact them....

What a scam! Anybody can set up an ecommerce website and sell goods which they clearly do not have in stock. I cannot believe people are still getting away with this in the UK so blatantly. I was issued a DHL tracking number when doggie solutions hadn't even released the goods to DHL. Hiding behind the Web and a non answering telephone. Doggie solutions I will catch up with you!

A complete joke won’t answer any phone calls because of covid what’s going on don’t know if they realise but the country is back at work what’s stopping them communicating with customers over the phone just an excuse for poor service I was told my items were ready for dispatch over 10 days ago still haven’t received them an email was sent to their so called customer service team 4 days ago still no response companies like this shouldn’t be in business an absolute disgrase

Paid £9.50 for an engraved dog tag, it arrived with someone else's engraving on it so completely useless to me. I have had no response to my emails so have had to buy a replacement elsewhere. Still no response a week after receiving the wrong tag so I have opened a Paypal case. AVOID!