This company has a terrible customer service department and I would recommend that you do not use them, very unhelpful. Amazing how many reviews state the same, wish I had seen the reviews before I or... See more
Doggiesolutions
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See what reviewers are saying
I must say I'm shocked about ZERO customer service. We purchased dog travel carrier. Unfortunately this breed can't fly and I sended 3 times emails, messages to customer service, rang number on FB, te... See more
I chose the shortest tailgate lock for my Toyota Yaris. It was easy to fit the hook whilst the boot was fully open however it was virtually impossible to push the free end into the latch mechanism bec... See more
Bought a dog bed for our puppy. Within a week there were holes the material from her claws (not chewing) and then the frame collapsed with the fixings coming completely out. Contacted the company wi... See more
Company details
Information provided by various external sources
Dog Training equipment and supplies, wide range including our quality dog cages and Crates range, lightweight Dog crates, Puppy pens, Puppy cages, dog cages and Crates, Dog Beds, waterproof Dog Beds, Dog Toys including Kong Toys, Coats and many more training products, Now also including our new range of Cat Products including Cat toys and flaps.
Contact info
units 10 &11 old cement works, BN9 0HS, Newhaven, United Kingdom
- 01273044017
- chris@doggiesolutions.co.uk
- www.doggiesolutions.co.uk
People also looked at
High quality product
High quality product, easily ordered on line and delivered quickly
Avoid
Avoid.
Ordered a doggie name tag. OK it's only £4.99 but despite a number of unresponded emails the item never arrived.
Chargeback time.
Poor after sales service.
I have been trying to contact this company regarding returning and exchanging items. Emails have gone unanswered and there is no provision to leave a telephone message. Very, very frustrating!!
Great product and service
Great customer service
Great customer service, quick turnaround time, exactly what I expected
Good Quality, shock Customer Service
Whilst the product quality is good, delivery delays and very poor customer service let this business down.
4 weeks after supposedly despatched
4 weeks after supposedly despatched , still not received
Calls not accepted “ Covid “ ( can you catch it over the phone ) and mails going unanswered
Raising credit card chargeback
Arrived at last but with missing engraving
My puppy's brass tags eventually arrived, three weeks after they were supposed to have been dispatched, but with most of the engraving missing! I informed them of this and have heard nothing more from them.
AVOID!
I've waited 12 days for delivery of a personalised name tage only to receive one with someon's elses' personal details on (if your name is Iris Mack I have your name tag!). DS aren't taking calls and my email has gone unanswered and I've been advised not to keep emailing them.... I am hoping this review might illicit some sort of response but not hopeful from other comments online...
No delivery, no customer service
I ordered my items 12 days ago but they have not been delivered. I tried to contact customer services by email 5 days ago, hoping for an update, but I am still waiting for a response, even though their automated reply advises that replies may take ‘24-48 hours’. Very unimpressed.
Contacted them by email regarding a…
Contacted them by email regarding a spray collar that has stopped working. Got two replies but then all communication stopped. Terrible customer service. No response on fb messenger either.
Lovely
Just what I was after and arrived quickly. Would use the business again. Thanks
Extra small dog crate or Cat cage? You decide.
I ordered a extra small dog crate and it very pleased with the crate. It is being used for a Kitten but it is just perfect. The crate is pretty well made and for the price is it a steal, in fact i have just ordered another. Good for transport and in the house.
Not good
First attempt didn't arrive after a week.Very prompt reply to my email and another sent out the same day ,and that one arrived in 24 hours, however ,the size a quality of the engraving,disappointing.
Complete scam
Complete scam ordered a Sky kennel on 2 occasions as I needed it ASAP and both times it was supposedly delayed missing. But every time I got a message saying it was now out of stock. Do not buy from them.
The crate cover I ordered was delivered…
The crate cover I ordered was delivered within a few days and arrived in perfect condition
I haven't received it yet nearly a week…
I haven't received it yet nearly a week on!
Really great products - Fab customer service
Really great products. Melanie in Customer service was incredibly patient and helpful with choosing the right product and ensuring any delivery issues were resolved quickly in a tight deadline during covid restrictions. I would use again and highly recommend
Really helpful and great quality stock
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