This company has a terrible customer service department and I would recommend that you do not use them, very unhelpful. Amazing how many reviews state the same, wish I had seen the reviews before I or... See more
Doggiesolutions
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See what reviewers are saying
I must say I'm shocked about ZERO customer service. We purchased dog travel carrier. Unfortunately this breed can't fly and I sended 3 times emails, messages to customer service, rang number on FB, te... See more
I chose the shortest tailgate lock for my Toyota Yaris. It was easy to fit the hook whilst the boot was fully open however it was virtually impossible to push the free end into the latch mechanism bec... See more
Bought a dog bed for our puppy. Within a week there were holes the material from her claws (not chewing) and then the frame collapsed with the fixings coming completely out. Contacted the company wi... See more
Company details
Information provided by various external sources
Dog Training equipment and supplies, wide range including our quality dog cages and Crates range, lightweight Dog crates, Puppy pens, Puppy cages, dog cages and Crates, Dog Beds, waterproof Dog Beds, Dog Toys including Kong Toys, Coats and many more training products, Now also including our new range of Cat Products including Cat toys and flaps.
Contact info
units 10 &11 old cement works, BN9 0HS, Newhaven, United Kingdom
- 01273044017
- chris@doggiesolutions.co.uk
- www.doggiesolutions.co.uk
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Very poor service
Very poor service. I ordered 2 dog coats, one medium and one large. When I ordered I was told the next day that the large was out of stock and I confirmed I was happy to wait for it. About 2 weeks later the large turned up but no sign of the medium one. I chased it up and many emails went back and forth and it turned out that the medium was out of stock as well but no one told me. The medium one turned up after a month. Don’t use if you want good customer service and items delivered quickly.

Reply from Doggiesolutions
Late delivery, redelivery then no delivery.
Order was late and after asking for a tracking number was told that a 30kg box had been ‘lost in the post’. A new batch of dog food was then dispatched. After waiting and checking again, an email was received stating that the order was being cancelled due to Covid and leaving the EU?? Eight days later, we now have no dog food! Really poor service.
Lovely and good quality dog items
Lovely and good quality dog items, I highly recommend
Excellent all-round Service
Ease of ordering, fast service and a good product. Thanks
Product wasn’t as expected but service good
Product wasn’t as expected but more so down to my understanding of what I thought I brought. Company picked up and returned which was impressive
Really pleased with my first order
Really pleased with my first order. Arrived quickly, excellent quality dog bed which all my working collies have tried out and approved so I'll be buying three more.
An excellent company to deal with!
An excellent company to deal with and I would certainly have no hesitation in recommending them to anyone. Quality products reasonably priced and a reliable delivery service. As a footnote... great staff if you have any questions!
Lovely dog ID’s and came really quick
Lovely dog ID’s and came really quick, very pleased
Small pink heart dog tag
Good but seems expensive because it's so small and postage was slow but nice size and colour. it looks lovely on my dog.
Brilliant and prompt service
Brilliant and prompt service, “thank you” Doggiesolutions
Great products delivered quickly
Great quality and quick shipping!
I am very pleased with the quality of…
I am very pleased with the quality of the dog beds. They arrived very quickly and well packaged .
Excellent!
Excellent service; fast delivery and well priced good quality products. Will definitely use again!
Fast delivery and perfect items
The delivery was very fast and the item were exactly as described. Perfect, thank you!
Terrible customer relationship management
I bought the Pet Qwerks Talking Babble Ball from DS Pet Store for £5.99 plus £3.99 shipping fee. The ball was defect and didn't work. DS Pet Store asked me to send it back which was another £3.95 for a small packet. They refunded only £5.99. I lost £7.94 for shipping fee for this defective ball. Extremely poor customer service. Avoid DS Pet Store.

Reply from Doggiesolutions
Absolutely fine
Absolutely fine, cheapest Nylabone on the internet and with lockdown I don’t want to go out and about
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