Doggiesolutions 

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Rated 1 out of 5 stars

This company has a terrible customer service department and I would recommend that you do not use them, very unhelpful. Amazing how many reviews state the same, wish I had seen the reviews before I or... See more

Rated 1 out of 5 stars

I must say I'm shocked about ZERO customer service. We purchased dog travel carrier. Unfortunately this breed can't fly and I sended 3 times emails, messages to customer service, rang number on FB, te... See more

Rated 1 out of 5 stars

I chose the shortest tailgate lock for my Toyota Yaris. It was easy to fit the hook whilst the boot was fully open however it was virtually impossible to push the free end into the latch mechanism bec... See more

Rated 1 out of 5 stars

Bought a dog bed for our puppy. Within a week there were holes the material from her claws (not chewing) and then the frame collapsed with the fixings coming completely out. Contacted the company wi... See more

Company details

  1. Pet Store

Information provided by various external sources

Dog Training equipment and supplies, wide range including our quality dog cages and Crates range, lightweight Dog crates, Puppy pens, Puppy cages, dog cages and Crates, Dog Beds, waterproof Dog Beds, Dog Toys including Kong Toys, Coats and many more training products, Now also including our new range of Cat Products including Cat toys and flaps.


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All reviews

(212)

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Rated 1 out of 5 stars

Very poor service

Very poor service. I ordered 2 dog coats, one medium and one large. When I ordered I was told the next day that the large was out of stock and I confirmed I was happy to wait for it. About 2 weeks later the large turned up but no sign of the medium one. I chased it up and many emails went back and forth and it turned out that the medium was out of stock as well but no one told me. The medium one turned up after a month. Don’t use if you want good customer service and items delivered quickly.

February 26, 2021
Unprompted review
Doggiesolutions logo

Reply from Doggiesolutions

Hi David, thanks for your comments. We've been working on correcting our stock management problems so hopefully this will no longer be a problem, and we've brought in some new processes and systems which should mean that we can get in contact with customers as soon as we discover any issues with their order.

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Rated 1 out of 5 stars

Late delivery, redelivery then no delivery.

Order was late and after asking for a tracking number was told that a 30kg box had been ‘lost in the post’. A new batch of dog food was then dispatched. After waiting and checking again, an email was received stating that the order was being cancelled due to Covid and leaving the EU?? Eight days later, we now have no dog food! Really poor service.

February 25, 2021
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Rated 5 out of 5 stars

An excellent company to deal with!

An excellent company to deal with and I would certainly have no hesitation in recommending them to anyone. Quality products reasonably priced and a reliable delivery service. As a footnote... great staff if you have any questions!

January 28, 2021
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Rated 5 out of 5 stars

Excellent!

Excellent service; fast delivery and well priced good quality products. Will definitely use again!

December 10, 2020
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Rated 1 out of 5 stars

Terrible customer relationship management

I bought the Pet Qwerks Talking Babble Ball from DS Pet Store for £5.99 plus £3.99 shipping fee. The ball was defect and didn't work. DS Pet Store asked me to send it back which was another £3.95 for a small packet. They refunded only £5.99. I lost £7.94 for shipping fee for this defective ball. Extremely poor customer service. Avoid DS Pet Store.

November 30, 2020
Unprompted review
Doggiesolutions logo

Reply from Doggiesolutions

Dear Arno M
That doesen't sound correct, as I am unable to identify you from this review please contact us at info@doggiesolutions.co.uk quoting your order reference no and mark it for my attention and I will look into it for you.

Kind Regards
Chris Cole

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