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Downlights.co.uk Reviews 

1,861
•
TrustScore 3.5 out of 5

3.7

Lighting Store
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Rated 5 out of 5 stars

One of the best companies I have ever dealt with. Placed order a Saturday, cancelled Sunday. Monday email received to say money refunded to my PayPal. Reordered filament lamps which were £7 cheaper ea... See more

Rated 1 out of 5 stars

Bought some downlights - which failed to turn up. Complained. Apparently courier tried to deliver - no they didnt - we have cameras. So weeks later still no show - numerous emails - oh sorry - we will... See more

Rated 5 out of 5 stars

Ordered 19x LED GU10 3000k Warm Bulbs after calling for a bit of advice. Bulbs arrived promptly. Unfortunately 10x of the Bulbs were the wrong colour temperature (wrong box picked off shelf), I instal... See more

Company replied

Rated 5 out of 5 stars

This company made a mistake with my order however it’s the professional way they quickly dealt with it & sorted it out that’s the reason I’ve given a full 5 star review for them Great strip light... See more

Company details

  1. Lighting Store

Information provided by various external sources

Downlights.co.uk is a bite sized lighting website devoted to the sale of premium downlights. As an experienced seller of downlights, we’re fully aware that choosing the best downlights for the job can be an overwhelming task as there are so many options to choose from. Options ranging from cheap imported downlights to high-quality, branded ones. This website has been designed with the customer in mind. We’ve purposely narrowed down the downlights and lamps we feature so you can be sure on the quality, no matter which option you choose.

Contact info

3.7

Average

TrustScore 3.5 out of 5

2K reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 1 month

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3.7

All reviews

(1,861)

5 reviews in the last 12 months

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Rated 3 out of 5 stars

Be aware if you need Express Delivery.

I ordered some Philips Pentura lights from Downlights.co.uk which cost about £67 and then paid an extra £21 for Priority Saturday delivery. Downlights.co.uk didn't think they were a priority even though I'd paid extra, they sent them on standard delivery. Which was pretty useless to me as my builders were scheduled to fit these the next day and finish the kitchen off.

When I phoned, they were great on the phone and they did refund me the full amount and pull the parcel back before it was delivered. However it didn't resolve the fact that after all the research I had done to find the right product, I had to spend most of a Saturday rushing around trying to find an alternative that my builder could fit.

If you're ordering an express delivery from these guys, make sure you phone them up to double check that they will actually send it out as an express delivery. I'm guessing its not hard to understand a simple packing and dispatch instruction, but you never know with some people....

July 28, 2017
Unprompted review
Downlights.co.uk logo

Reply from Downlights.co.uk

We've now made further measures to correct this process to ensure that future express shipments are delivered on time. We would like to apologise again for this and I can appreciate this would have been annoying for you.

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Rated 5 out of 5 stars

First class service and advice

First class service and advice. Purchased several down lighters for use with the GU10 Hue bulbs. Great product and service and super fast customer support and order tracking.
Recommended company and product lines.
Many thanks.

July 26, 2017
Unprompted review
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Rated 4 out of 5 stars

Downlight converters have done a …

Downlight converters have done a brilliant job without replastering.They look good,postage was super fast.I only got the converter ring not the lights,as I already had them.Colour was slightly different white but I could have painted them,looks fine.

July 24, 2017
Unprompted review
Rated 5 out of 5 stars

Very quick delivery

Very quick delivery. All packed well would use them again. All so look great now they are installed

July 24, 2017
Unprompted review
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