Walked in was asked if need any help feel free to ask then left us alone to have a look didn't feel pressured, We went in looking for a TV bed but as room we wanted to put in small we had to make... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Barnstaple branch - spot on!! All the options clearly explained, available to ask questions of but no "hard sell" techniques. When you're spending a lot of money that level of support, knowledge and g... See more
Having bought from Dreams before and been happy with the service I decided to go back and see what offers were on over the bank holiday period. I was looking for a 4ft gaslift storage bed with mattres... See more
I like my new mattress, but my wife had the same, but she has had to go back to her old mattress. We have a double electric bed and she thought that she had better change hers as I changed mine but sh... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 6 and 7 Roundswell Shopping Centre, EX31 3NH, Barnstaple, United Kingdom
- 01271615278
4.8
Excellent
136 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Staff very courteous and helpful
November 22, 2024
Have reccomended this conpany to…
Have reccomended this conpany to friends and family. A really comfortable bed and good value for money.
November 1, 2024
Dreams Mattress
From buying the mattress to delivery excellent service would recommend Dreams every time
October 27, 2024
Excellent service
Excellent service from showroom to delivery. Staff knowledgeable and friendly. Couldn’t have been more helpful. Delivery was on time and men very obliging. Cannot fault. Would recommend
October 18, 2024
Pleasant service and advise in shop
Pleasant service and advise in shop. Delivery good
October 20, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Dreams - Barnstaple
Good Afternoon Jaqui,
Thank you for taking the time to leave us your review.
I had tried to call you to discuss the matter further however as I could not reach you I have sent you an email instead.
I look forward to speaking with you soon.
Many thanks,
Faye
The whole buying and delivery service…
The whole buying and delivery service was very good indeed. Instore was very pleasant whereas I was not pushed into making my purchase.😄 Delivery was on time and the men were very clean and pleasant. All ìn all very satisfied. PAL.
September 6, 2024
Excellent
My time at the showroom was really good. The sales person seemed to be very knowledgeable. I ordered my mattress and the delivery date was confirmed. All went to plan and both the delivery men went above and beyond. Very happy. Thank you.
August 2, 2024
Excellent service
Excellent service, did exactly what was promised, great bed and matress!
July 25, 2024
My Dreams experience
The sales lady was extremely helpful and patient, allowing us all the time we needed to select our new mattress. Delivery was quick and efficient, and although it was pretty early in the morning, the delivery men were cheerful and smiling. Thank you Dreams, a very pleasant experience and it is early days, but the mattress seems to be pretty good too.
July 7, 2024
awesome service, and good quality product.
Good quality product, value for money. Delivered ontome and very friendly and helpful staff, awesome service at the stoor.
June 15, 2024
Staff and delivery was 1st class
June 1, 2024
Great service in the shop and continued…
Great service in the shop and continued through the delivery. Found the perfect mattress for us at a reasonable price and they took our old one away. What more can you ask? As a bonus we're getting a good night's sleep!
May 31, 2024
Delivery guys were great and the lady…
Delivery guys were great and the lady in the shop was very helpful
May 3, 2024
Very helpful staff
Very helpful staff
Took time to find our needs and advised accordingly
March 7, 2024
Very helpful staff member in the shop…
Very helpful staff member in the shop in Barnstaple. Delivery was easy. This company is able to give you a hour time slot for delivery which means that no one wastes any time! (I just wish other companies could do the same!)The mattress was exactly what we wanted. I would order from these guys again.
April 5, 2024
So Happy with my padstow mattress
So Happy with my padstow mattress. Having good nights sleep. Great delivery service.
April 6, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.