Reiis at Brislington Bristol branch was very knowledgeable very professional advisor and looked after what we were after. Showed us different options before we decided on.the one we wanted
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See what reviewers are saying
When I entered the store I was welcomed by Jennifer who was very helpful and knowledgeable when talking to me, helping me to choose the perfect mattress. She was also very clear on explaining everythi... See more
Very good customer service, we weren't rushed while making our minds up. We were offered to test on a mattress testing to see which mattress best suits me and my partner even though we didn't use it.... See more
I went looking for mattress I asked a parasol help he com up show me all the all the mattress and choose live me to make up my mind
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Brislington Retail Park, BS4 5NG, Bristol, United Kingdom
- 01174769117
4.9
Excellent
308 reviews
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Very Impressed By Recent Visit
I recently bought a bed in Dreams at Brislington and found the in store customer service excellent. Reiss who served me was very helpful, polite and friendly.
The delivery of the bed was done very efficiently, they were on time and quickly set the bed up for me.
I would definitely recommend this store.
October 19, 2025
Delivery of new Dreams Mattress and…
Delivery of new Dreams Mattress and recycle of old mattress
From order to delivery everything went according to information provided. From delivery of bag to wrap old mattress, delivery of free pillows by different company to delivery of new mattress. All emails and/or text messages and phone call from delivery men were precise and happened as stated. Delivery men were extremely helpful and polite. The whole experience was completely stress free. Thank you Dreams.
October 3, 2025
Great customer service in store
Great customer service in store, with helpful, friendly, knowledgeable staff. This made my purchase easier, as this was my first time buying from Dreams. Called the store today (22/09) to change my delivery date and was greeted with a professional service.
August 25, 2025
Unprompted review
Salesman was helpful but not pushy…
Salesman was helpful but not pushy which is very good deliveryman we're on time and very polite all in all a good experience
September 20, 2025
Great service
From start to finish I cannot fault them from Daniel the sales person to the two guys that delivered and installed for me
September 19, 2025
They do what theyvsay
September 12, 2025
Staff were very helpful
September 12, 2025
Brilliant
The experience from the visit to your store up to and including delivery was brilliant. Never had any bad experiences with any of our purchases with Dreams at any of your stores.
September 5, 2025
Purchase at Brislington
Dan the salesman was very knowledgeable and a lovely person
August 26, 2025
Unprompted review
Very Good Customer Service
Leanne was very good at the store, so helpful to us- we did the sleep analysis which confirmed our mattress choice.
We bought the Rochester- pocket sprung with a memory foam top layer. It is an extremely comfortable matress.
The guys that delivered the mattress were also very good.
August 20, 2025
Top service
Used Dreams branch in Bridlington, Bristol. Very knowledgeable staff and gave us all the help we needed even though we had to change our mattress. This was then followed up by excellent customer service and support in changing the mattress. On arrival (3 minutes early!!!!) the delivery drivers were courteous, efficient and professional. Excellent service all around.
May 16, 2025
First class experience
Everything was perfect from walking in to the store to the delivery no pushy salesman all sorted with out any hassle thank you
August 12, 2025
From the time we walked in the store we…
From the time we walked in the store we were greeted and left to look around until we needed help.
The sales person wasn’t pushy but very helpful. We also tried out the bed tester to see what we were compatible with with .
Had a great experience and would recommend a visit .
Would buy from there again ,
June 14, 2025
Excellent customer service/delivery…
Excellent customer service/delivery service amazing.
August 3, 2025
All the staff in the shop were polite
All the staff in the shop were polite, courteous and knew all about the products as were the delivery drivers.
August 3, 2025
Excellent range of beds and mattresses
Excellent range of beds and mattresses. Very knowledgeable sales person.
July 8, 2025
Unprompted review
made us feel welcome and nothing was…too much trouble
made us feel welcome and nothing was too much trouble for the staff We are both in our 80's and disabled my husband is in a wheelchair and cannot talk now because he has had cancer again in his throat the sales person was great made sure he was looking at he so he could lip read that made all the difference to him
and explained everything thing to him thank you
June 28, 2025
Great service really good service was…o
Great service really good service was very helpful very friendly staff would give it 10 out of 10
June 29, 2025
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