I bought a bed around a month ago and then decided my daughter needs a new bed ! I went back to the brislington Bristol bed shop the only reason I went back there was because of the sales person Zac... See more
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Brislington Branch We had a fantastic experience with Daniel at Dreams. He was professional, incredibly knowledgeable, and made the whole process straightforward. We actually ended up choosing a... See more
The staff both in the shop and the delivery staff were absolutely excellent. There were problems with one of the bed frames being incorrectly made (missing 2 holes and 50% of the screws). Also one... See more
Really comfortable and friendly welcome. Staff were attentive, despite busy time.They were knowledgable and helpful, without being "pushy", explaining the several options and choices. Items were attr... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Brislington Retail Park, BS4 5NG, Bristol, United Kingdom
- 01174769117
4.9
Excellent
301 reviews
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Very pleased
Steven at Brislington Store was very helpful and helped us with our choice. The delivery men were great too.
July 4, 2026
Great help from staff at Brislington…
Great help from staff at Brislington Bristol
The delivery was done very quickly and carefully by a very pleasant and friendly man
June 21, 2026
Repeat customer same great service
I bought a bed around a month ago and then decided my daughter needs a new bed ! I went back to the brislington Bristol bed shop the only reason I went back there was because of the sales person Zac ! We got the same full service from him got to try the computer bed reader / drinks offered & correct pillows as we walked round . I could of gone to my daughters local dream shop she lives 200miles in Blackpool but we ordered it here in brislington and got delivered to her address
I don’t like fake / false sales pitches this is the reason why I returned to dreams
No obligation no fake- ness etc thank you Zac thank you dreams from bunny bush / & J Lord
June 12, 2026
Unprompted review
Very happy with my purchase.comfortable
Very happy with my purchase.comfortable
For a good night sleep.
June 19, 2026
Brislington Branch
Brislington Branch
We had a fantastic experience with Daniel at Dreams. He was professional, incredibly knowledgeable, and made the whole process straightforward. We actually ended up choosing a mattress we didn’t even go in for — and we’re absolutely thrilled with it.
Highly recommend Daniel if you want great service and expert advice.
May 25, 2026
Unprompted review
Brilliant servuce
June 13, 2026
Dan was well worth a tip 👍🏻
Dan was well worth a tip 👍🏻
He had a wealth of knowledge and was very patient with us while we made our decision 100% customer service at the bristol brislington branch. 😀👍🏻
May 24, 2026
Unprompted review
Excellent service from purchase to…
Excellent service from purchase to delivery of bed.
Friendly knowledgesble staff
May 24, 2026
Good customer service polite and…
Good customer service polite and helpful delivery men and a lovely new comfortable mattress. Thank You Dreams
May 2, 2026
The whole service from the shop to the…
The whole service from the shop to the delivery was excellent. I cannot fault any of it.
April 25, 2026
I am so pleased with our new Flaxby Ottoman Bed
I am so pleased with our new Flaxby Ottoman Divan bed. It is so well made. Dreams made the whole process so easy. We were gutting our bedroom, walls re plastered, new wardrobes build etc. so it was difficult knowing when we would actually be in a position to have the bed delivered. Working round the dates that I had for workmen to complete their jobs I made an educated guess. As we got nearer to the delivery date we knew we wouldn’t be ready, so I went online and was able to put the delivery back, It was so easy to do, no stress, just chose a date that suited us.
On the delivery day, I was kept informed of my allotted time slot, and the driver phoned to say they were on their way. The delivery guys were excellent, they wore covers over their shoes which I appreciated as we just had new carpet fitted and it was raining outside. We paid for the bed to be assembled, which they did swiftly and efficiently. They even put our mattress on the bed so that we could make sure the bed lifted up properly. A very pleasant experience, highly recommend Dreams.
April 16, 2026
The sales assistant, Rhys, was fantastic
The sales assistant, Rhys, was helpful, knowledgeable and really did all he could to make the process work for us. He was an excellent salesperson - not just pushy but listened and gave brilliant service
January 9, 2026
The bed we purchased is excellent
The bed we purchased is excellent, I am sleeping much better. Service was excellent, knowledgeable salesman who was very helpful and not pushy. Delivery was timely. Great all round.
April 18, 2026
As a support worker for a client in the…
As a support worker for a client in the neuro divergent spectrum , I can’t praise Dans customer service more ! I just simply thought this type of customer service no longer exist ! But today we found it ! Is so amazing is almost surreal!
April 17, 2026
Unprompted review
Happy …
Dan was very friendly and knowledgeable about all the products. Delivered on time with the same amount of professionalism
April 16, 2026
Hats off to Leah :)
Leah greeted us, set us up and gave us space to just test everything out. Felt no pressure which was great :)
When we had questions I feel we got the answers we needed.
Store was clean and well presented and I really liked the atmosphere of the shop.
Would come back without hesitation
March 15, 2026
Unprompted review
The staff were great and helpful
The staff were very helpful and with their assistance helped us make an informed decision on which products to buy. Delivery was excellent and all the packaging was neatly collected and removed before leaving.
April 10, 2026
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