We were let into the shop at 9.30 not 10.00 am by a welcoming member of staff. He advised us about choosing a mattress and asked us lots of relevant questions. We chose a suitable one at an excellent... See more
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See what reviewers are saying
Fantastic experience! Machine to test your sleep and best mattress for your sleep needs. Great qualified team especially Burnley store. Big shout out for Holly who looked after us extremely well. G... See more
Pleasant salesman, very helpful and no pressure Result, new mattress is a delight, uninterrupted sleep, feeling more relaxed on awakening, I hadn't realised how 'bad' my old mattress was Similar... See more
From ordering my mattress and other products eg. pillows mattress topper and a water resistant cover.The whole process was done in a friendly helpful manner no pushiness.The Burnley store was clean an... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 5 Anchor Retail Park, BB11 1BX, Burnley, United Kingdom
- 01282525299
4.7
Excellent
135 reviews
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Very professional and helpful staff…
Very professional and helpful staff member. Very knowledgable. We chose a very suitable and comfortable bed.
December 7, 2024
Unprompted review
Buying a Dreams Mattress…
From ordering my mattress and other products eg. pillows mattress topper and a water resistant cover.The whole process was done in a friendly helpful manner no pushiness.The Burnley store was clean and the staff knowledgeable.All in all a good experience well done.Thanks once again Burnley staff.
November 17, 2024
On time with delivery put together in…
On time with delivery put together in no time and a good night's sleep
November 16, 2024
We would recommend Dreams…
The very helpful and friendly staff helped us to choose our new bed. They explained everything well and let us try out beds found suitable to our needs after trying out the computer bed that helped to get us a perfect bed. They let us take time not rushing us into anything.
October 26, 2024
The mattress I bought from Dreams is…
The mattress I bought from Dreams is lovely to sleep on it gives great comfort and a good night's sleep.The lady I dealt with was very helpful polite I would definitely recommend Dream's for your next bed
October 18, 2024
Dreams delivery
The two men who delivered the mattress and headboard were on time. They were very polite and helpful.
October 1, 2024
An excellent service from the manager…
An excellent service from the manager in the store To the two young men that delivered our mattress .
October 5, 2024
Recommend them We were looked after from entering the…
We were looked after from entering the shop to the delivery brilliant
October 11, 2024
Prompt and efficient delivery despite…
Prompt and efficient delivery despite rather long waiting time from when we purchased the bed.
September 13, 2024
So so comfortable sleep is…
So so comfortable sleep is great...thanks for all your help...have recommended you already.
September 1, 2024
Not pushy
Knowledgeable,friendly staff. Not pushy. Amazing machine to check for mattress suitability.
August 10, 2024
Unprompted review
Burnley 'Dreams' store
Matt at the Burnley store did a fantastic job in sorting out a mattress for me. It all went exactly as planned and the mattress is a dream to sleep on. I personally went back to the store to thank him.
January 25, 2024
Unprompted review
Everything is great
I really love this company, they delivered my mattress today for my daughter and the delivery guy was really respectful and polite
This is the second time I've purchased from this company now and the only reason a buy their products, is because I trust them coming into my family home
Their mattresses are also good but everybody knows that anyway. I will be buying a another mattress next month
Thank you
July 27, 2024
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Was offered a discount of £15.00 but…
Was offered a discount of £15.00 but according to actual invoice wasn't given it at all.
Asked for an afternoon delivery and was told a few days before that it would be in the morning and given no option to change.
Mattress is already showing indents after sleeping on it for only a week!
July 25, 2024
Reply from Dreams - Burnley
Good afternoon Elizabeth,
Thank you for leaving us your feedback.
I am sorry to hear of the issues you experienced during your customer journey with us.
In order to review these matters and look at the solution we can put in place for you, I have sent you an email. I do hope to hear from you soon.
Many thanks,
Kishan
Good products
Good product, good instore service and delivery but when I needed to get in touch with customer services it went down hill. I tried calling them for a week but always kept on hold and they didn’t respond to an Email.that poor service let me down and would consider shopping elsewhere when we need anything else
July 23, 2024
new mattress
we had no idea what type of mattress we needed but on entering the shop in burnley we were greeted by pleasant staff who were extremely helpful . we were given the opportunity to use the bed analyser to see which mattress best suited us .
June 30, 2024
Exceptional service
Exceptional service. Speedy delivery, friendly and courteous staff. Would recommend.
July 19, 2024
It is a lovely comfy bed and the guys…
It is a lovely comfy bed and the guys that did the install were fabulous.
July 14, 2024
An amazingly polite
An amazingly polite, courteous, respectful sales person. Could not complain at all. Rare service in this day and age
June 17, 2024
Unprompted review
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