I had a lovely experience ordering a new bed from dreams. The sleep assessor was really good - I’ve never really known what sort of mattress to choose so having that as a starting point was really us... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Going instore was a good decision. Staff extremely helpful and friendly. Seeing the options available live rather than just online was fabulous. Good environment, great service
We called into the Bury branch to enquire about a mattress. We were approached by an agent( Lorraine) and was asked about our preferences for sleeping and was shown several alternatives, from soft t... See more
From start to finish ordering to delivery everything has been great realy happy with everything bed is realy comfy made the right choice. Good price and took old bed away so did not have the hassle of... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 3 Angouleme Retail Park, Angouleme Way, BL9 0BZ, Bury, United Kingdom
- 01615154313
4.8
Excellent
99 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Speedy on time delivery.
I couldn't be happier with my new purchase. The mattress was delivered at the specified time. Delivery staff put on shoe covers, took new mattress to the specified room and took away the old mattress. Delivery took less than 10 minutes. No fuss no drama.
November 22, 2025
Ask for Lorraine 👌
Great service, great price, great quality. Lorraine was very helpful, friendly, professional & knowledgeable, she made the whole mattress-buying experience so much easier without the hard-sell of many other companies.
October 4, 2025
Clear and communicated delivery and…
Clear and communicated delivery and love the new mattress
November 15, 2025
Excellent service in the showroom
Excellent service in the showroom, I can't remember the young lads name but he was excellent. Knew his stuff
October 17, 2025
New mattress
We were greeted on entering the store and then left to have a look around we were looking for a new mattress when we found one we liked the staff gave us pillows to try for a better experience of the mattress. They showed us the bed tester which showed us our different pressure points to ensure we bought the right mattress. All the staff were friendly and helpful the lady working on Sunday informed us that she had also purchased the same mattress 7 months ago. The gentleman who helped us was knowledgeable and we added the pillows which we had tried out and a mattress protector to our order.
November 2, 2025
Unprompted review
Brilliant staff
Went looking for beds and the staff were amazing very good at knowing all the details and knew all answers to any questions we had
October 21, 2025
Unprompted review
Amazing service by Lorraine from Dreams, Bury
We visited the Dreams Bury branch on Wednesday for a quick look around. We were assisted by Lorraine, who showed us a selection of beds. We mentioned we’d return on Friday to place an order, and as we were leaving she asked our names.
We actually went back the very next day because we couldn’t wait. Lorraine attended to us again, answering all our questions from the start. She then suggested we try the store’s Sleepmatch technology to analyse which type of mattress would best suit us — and to our surprise, she remembered our names perfectly without asking again.
With her guidance, we chose the ideal divan bed, headboard with ottoman storage, and even upgraded to a super king mattress instead of a king, along with the most comfortable pillows. She kindly offered us drinks several times and thoroughly explained the payment plans as well as the benefits of the insurance, which we also opted for.
Lorraine helped us pick our delivery dates and finalised the order, making the whole process smooth and enjoyable. Her professionalism, knowledge and kindness truly stood out. I’m genuinely impressed with the service we received and would 100% recommend Dreams to friends and family. We left the store highly satisfied with our experience.
September 25, 2025
Unprompted review
The lady in the shop was very…
The lady in the shop was very knowledgeable and had lots of time to go through everything. The only thing I was surprised about was the extra price for Saturday delivery. Not everybody can be home all day
September 12, 2025
Excellent service and care provided
August 29, 2025
Unprompted review
Really good choice of beds
Really good choice of beds. Staff extremely helpful but not pushy.
August 16, 2025
Unprompted review
I found all the people in the showroom…
I found all the people in the showroom very polite and honest about your products
August 29, 2025
Great Mattress
Staff were extremely helpful & helped us choose the right bed for us, a Tempur Smartcool, we are very pleased with this mattress & would recommend anyone looking for a new bed to visit Dreams in Bury.
August 14, 2025
…10out of 10
The staff in the showroom are very friendly also the delivery men were friendly and helpful
August 12, 2025
Very helpful
Very helpful from beginning to end and explained everything so we could understand
July 26, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.