Great customer service from Dee. She was friendly, helpful and very knowledgeable when we asked questions from the moment we stepped inside the store. Highly recommended.
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See what reviewers are saying
Staff were friendly, knowledgeable and helpful without being pushy. My daughter struggles with social anxiety but felt at ease throughout our browsing and purchase. There was an ample range of beds at... See more
The delivery guys were very good. Super respectful and pleasant and efficient in putting our new bed together and explaining how the bed works. Unfortunately we didn’t get their names. The Dreams Staf... See more
Great staff. Alun I think it was . He was absolutely brilliant at explaining the different mattress types , what the bed technology analysis had recommended for me and then helped me find what was... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Gallagher Retail Park, CF83 3NL, Caerphilly, United Kingdom
- 02920023901
4.9
Excellent
315 reviews
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Fantastic service
Fantastic service from Dee at the Caerphilly store. We felt welcomed and there was no pressure and she was very knowledgeable. Credit to the store and company as a whole.
January 24, 2026
Unprompted review
A comfortable night's sleep at last !
A very good experience from the start. Dee was so professional and very knowledgeable about the technical aspects of the different products we required. A comfortable night's sleep at last.......
Thank you very much !
January 9, 2026
Unprompted review
King size bed purchase
Excellent service at the Caerphilly store helped to find exactly what I wanted and arranged a delivery time that was convenient, kept up to date with delivery time and a call from the driver just before they arrived.
November 22, 2025
I bought a attoman bed and mattress…
I bought a attoman bed and mattress from dreams I had a very welcoming service with knowledge of the bed and mattress also after care of the mattress. Delivery was on time and the delivery men were very careful & respected my property by taking their shoes off and one man wore shoe coverings.
December 23, 2025
Great product
Great product. Excellent service. Very competitive prices. Very comfortable.
November 14, 2025
We received excellent service
We received excellent service, from the Dreams sales lady, she was very knowledgeable about the Tempur Mattresses,so much so we ended up purchasing one. I would certainly recommend Dreams Caerphilly. First class service.
December 17, 2025
Very good bed
Very good bed
Wanted us to pay £38 to carry the mattress up the stairs
December 13, 2025
Dreams mattress and pillows
Really helpful in store , tried loads of different mattresses and pillows , no pressure to purchase, the guy , don't know his name, was great , storted everything out including delivery and old mattresses collection, really happy with delivery and purchase of new mattress.
December 12, 2025
From the Shop to the delivery and…
From the Shop to the delivery and construction the service was first class. Bed is a second bed and hasn't been slept on yet.
December 5, 2025
Best nights sleep ever
November 29, 2025
Visited the Caerphilly store and the…
Visited the Caerphilly store and the most genuine helpful polite staff instore you could ask for. Advised to try the Sleepmatch, which I did, to help find the most suitable mattress for myself. Guided me through the process pointing things out that had not been explained to me before when purchasing a mattress/bed. Would 100% recommend this store.
November 23, 2025
Unprompted review
Staff were very helpful in store…
Staff were very helpful in store ,showed me lots of options that suited a restful sleep.
November 23, 2025
Good experience in store Quick delivery…
Good experience in store Quick delivery and goods good quality
November 23, 2025
Great process of choosing beds
Great process of choosing beds, good customer service, delivery and bed set up were prompt and professionally managed
November 21, 2025
Sleep of dreams
We had slept far too long on an old mattress so decided to go to Dreams for expert advise. This we received in abundance. We are now sleeping on a cloud of comfort!
November 15, 2025
I felt very welcome and special as soon…
I felt very welcome and special as soon as I walked in the showroom
October 16, 2025
Excellent customer service
Staff in store very welcoming and knowledgeable. Delivery staff very efficient
October 18, 2025
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