Dreams - Canterbury Reviews 

197
TrustScore 5 out of 5

4.9

Unit 2 The Former Pumping Station, CT1 3TT Canterbury, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Fran was very helpful without being pushy. She was patient and explained how the Sleepmatch assessed what type of mattress was best for me. She helped me choose the perfect mattress and organise... See more

Rated 5 out of 5 stars

Great customer service from the Canterbury branch and a big thank you to Frances whose patience and good humour helped us choose the right mattress with the help of the Sleepmatch machine. She was ver... See more

Rated 5 out of 5 stars

Izzy was our salesperson at the Canterbury store. She basically worked out what was available to be delivered before Christmas in the size mattress we needed straight away. Then we tried the sleep mac... See more

Rated 4 out of 5 stars

Staff were approachable and didn’t feel pushed or hassled. They were helpful and knowledgeable making our experience pleasurable. The lady explained things and took her time and made us a lovely cuppa... See more


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Unit 2 The Former Pumping Station, CT1 3TT, Canterbury, United Kingdom

  • 01227 379459

4.9

Excellent

TrustScore 5 out of 5

197 reviews

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4.9

All reviews

(197)

14,501 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Richard in Canterbury was a huge help.

Richard who helped me make the best decision for me made the whole experience very easy. He explained everything and really knew his stuff.
The mattress is perfect and I’m more than pleased with it.

December 1, 2024
Rated 5 out of 5 stars

Good Well Priced Products, Salesman Helpful

The sales person was not at all pushy and did not try to sell an expensive mattress. He gave us plenty of information about the products, advised as to which ones might be best for us and then and let us choose.

November 25, 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding customer care

Outstanding customer care. Particularly valued in a time when this is sadly lacking in most other businesses. Polite and helpful staff in store and the delivery men were cheerful, speedy and accommodating. I had to cancel part of my order, which was also dealt with efficiently. I had to make a phone call to chase the refund and the member of staff I spoke to organised contact with refund dept. Within 24 hours the money was credited to my bank account. 10/10 for every member of Dreams staff. Thank you all

November 16, 2024
Rated 5 out of 5 stars

2 drawer divan bargain

Price of my 2 drawer divan base with matching headboard was great. In store service was very efficient. Delivery within same week. Prompt& kept me well informed. Easy to assemble & very comfortable.

November 8, 2024
Rated 5 out of 5 stars

We were very impressed by the staff…

We were very impressed by the staff very attentive but not pushy allowed us to browse at our leisure and answered questions and gave advice when asked offered the computerised bed after we had a good look around we expected that to come up with the dearest mattresses but it did not also the delivery guys were very polite and helpful especially Isabelle that served us in the store very knowledgeable & polite & helpful

November 15, 2024
Rated 5 out of 5 stars

A very good experience

We received a nice friendly welcome in the shop and was offered coffee. Our order was taken and everything was explained well. The delivery date and time all went according to plan.
Good communication with the delivery team on the day. A very professional and excellent service

November 9, 2024
Rated 4 out of 5 stars

Back ache gone.the very big plus about Dreams is…

Well the very big plus about Dreams is that you have people like Frances in your Canterbury branch.
Professional enough to have your own time, but there when you need advice.
The bed scanner is an excellent idea and bought my mattress on the strength of it.
The delivery were also very professional and knowledgeable too.A good job well done

November 9, 2024
Rated 5 out of 5 stars

Perfect Product, Great Staff!

We felt valued by the team and the bed was delivered and professionally assembled without any fuss by kind and polite people..... would definitely consider using Dreams again in the future!

October 26, 2024

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