Fran was very helpful without being pushy. She was patient and explained how the Sleepmatch assessed what type of mattress was best for me. She helped me choose the perfect mattress and organise... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great customer service from the Canterbury branch and a big thank you to Frances whose patience and good humour helped us choose the right mattress with the help of the Sleepmatch machine. She was ver... See more
Izzy was our salesperson at the Canterbury store. She basically worked out what was available to be delivered before Christmas in the size mattress we needed straight away. Then we tried the sleep mac... See more
Staff were approachable and didn’t feel pushed or hassled. They were helpful and knowledgeable making our experience pleasurable. The lady explained things and took her time and made us a lovely cuppa... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 2 The Former Pumping Station, CT1 3TT, Canterbury, United Kingdom
- 01227 379459
4.9
Excellent
197 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Perfect Mattress
To be able to lay down and really experience the feel of the mattress was important to me and was fully encouraged and this definitely encouraged me to purchase.
September 21, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
This bed has given me back ache and is…
This bed has given me back ache and is no where near as comfortable as the on in the showroom .
September 14, 2024
Reply from Dreams - Canterbury
Good Morning,
Thank you for taking the time to leave your review and for speaking to me over the phone just now. Again, I am sorry to hear that you are not getting on with your new mattress.
As discussed, brand new mattresses can feel firmer that the showroom models, and sometimes need a bit of time to soften and settle. If you are still not getting on with your new mattress though you can swap it with a different one by taking advantage of our 100-Night Comfort Guarantee. For more details please see our website.
Kind Regards,
Simon
They was so helpful and toke there time…
They was so helpful and toke there time to find the right mattress we have time to try it for a long time which you can not do just with eney were 👍 you can do with dreams
August 17, 2024
Perfect Mattress, Perfect sleep too
We've always bought our mattresses from Dreams & even bought our original bed from them too! The last mattress we had needed changing as it was 8 years old. So we came into our local store & told the salesman exactly what we were after. I found our previous mattress was getting too heavy for me to lift & change the bottom sheet, as it hurt my back! The new mattress is perfect & I can rotate it & change the sheets easily. We're getting a perfect night's sleep with no pain now!
August 18, 2024
First class from sales team to delivery…
First class from sales team to delivery bang on and exactly when they said
August 16, 2024
All went well
All went well no problems, except for putting old mattress in to a big polyurethane bag. What does the frail old lady do?
August 3, 2024
Very helpful staff
Very helpful staff. Great price on the bed and mattress bought.
Prompt delivery and very helpful service from the drivers.
August 9, 2024
Overall outstanding experience of shopping at Dreams
From start to delivery, all staff were efficient, friendly and knowlegable. The delivery crew were particularly outstanding, helping us to move unwanted items and generally very pleasant.
July 27, 2024
The bed is very great and so…
The bed is very great and so comfortable and is a 10/10 of service highly recommend 👏👍
July 23, 2024
Helpful Staff and Not Pushy
Really liked the relaxed atmosphere in the store with the member of staff being genuinely helpful and not just pushing for a sale. She helped us locate the most suitable mattress for a reasonable price and arranged for free delivery as well as outlining the arrangement for the old mattress to be collected (providing a large plastic bag for it to go in). Very friendly service and the new mattress was delivered as arranged. All went smoothly and am very pleased with the end product which is lovely and comfortable.
July 5, 2024
It was delivered on time
It was delivered on time. They wore shoe covers and fitted the bed up and explained everything I should be aware of. The bed is extremely comfortable. Thankyou very much.
July 13, 2024
Helpful staff and delivery
Helpful staff and delivery. Really pleased with my new mattress, the quality seems excellent and its really comfortable
June 23, 2024
New Silentnight mattress
Pleasant sales advisor, good product and speedy delivery - nothing else to say really
June 23, 2024
From beginning to the end everything…
From beginning to the end everything was easy and efficiently done
May 25, 2024
great staff in store
great staff in store , order process easy and delivery on time and well informed by driver
May 17, 2024
Shop was well laid out and staff super…
Shop was well laid out and staff super friendly and they knew exactly what to show me when i described what i was looking for. Great shopping experience.
May 11, 2024
Unprompted review
Very helpful
Issy, the girl dealt with my mattress was really helpful and informative. I didn’t feel rushed in any way and in fact went back a few time before I bought it. Each time she was friendly and answered all my questions. A great service! Well done!
May 12, 2024
Like a Bug in a Rug
From the start it was a Great experience walking into the Canterbury Store and Kind Young Gentleman ask if he could be of any help , and if we needed anything help just let him know so I felt no pressure from the start. We had a look and tried so many beds I needed a coffee up he come with coffee, anyway we went on the machine we found our bed Got a Deal got our pillows and got our delivery, Now I sleep every night like a Bug in a rug Lovely no more waking in the Night with back ache getting up in the Morning feeling like I ain’t been a sleep. Great
May 4, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.