Fran was very helpful without being pushy. She was patient and explained how the Sleepmatch assessed what type of mattress was best for me. She helped me choose the perfect mattress and organise... See more
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Great customer service from the Canterbury branch and a big thank you to Frances whose patience and good humour helped us choose the right mattress with the help of the Sleepmatch machine. She was ver... See more
Izzy was our salesperson at the Canterbury store. She basically worked out what was available to be delivered before Christmas in the size mattress we needed straight away. Then we tried the sleep mac... See more
Staff were approachable and didn’t feel pushed or hassled. They were helpful and knowledgeable making our experience pleasurable. The lady explained things and took her time and made us a lovely cuppa... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 2 The Former Pumping Station, CT1 3TT, Canterbury, United Kingdom
- 01227 379459
4.9
Excellent
197 reviews
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Very friendly and helpful staff
Very friendly and helpful staff, he knew exactly what we wanted! Fairly quick delivery!
April 5, 2024
Unprompted review
Very professional from the minute we…
Very professional from the minute we visited the store to getting the delivery
March 16, 2024
Excellent service!
March 8, 2024
Super products and service!
Great communications from everyone to us kept us informed. Everything arrived on time and the fitting team put the bed together quickly and without mess. We are very happy with the results and would recommend Dream to anyone 😀
March 3, 2024
Amazing Service
Moving can be stressful, however shopping for a bed at Dreams was the highlight of my process. From the customer service in-store to delivery, everything went smoothly. Highly recommend!
February 16, 2024
The experience was stress and hassle…
The experience was stress and hassle free, the staff were extremely helpful in making my choice of mattress.
February 15, 2024
Excellent service from the staff who…
Excellent service from the staff who helped me pick the right mattress for me ,I am very pleased & now have a lovely comfortable bed .
March 1, 2024
Salesman was very polite and…
Salesman was very polite and professional helped us to find a bed and it was delivered on time one comment is that the edges of the mattress are rounded and I’ve managed to a half fall out of bed a couple of times getting too close to the edge I think your previous mattress had some sort of raised edge on it which prevented that
February 17, 2024
Excellent service
Excellent service, easy to navigate website. Good selection & competitive prices. Kept up to date regarding delivery; pleasant & accommodating delivery team. Would thoroughly recommend Dreams the, “Dream Team!”
February 17, 2024
Love my new bed
So pleased with my new bed and mattress! We travelled from ashford to Canterbury especially to see the messina headboard. Ended up falling in love with the messina ottoman bed which matches the headboard diamante design. I tried out the sleep match and then richard assisted me by pointing out where the mattresses were in store. He was very helpful and wasn't pushy at all. We ended up spending 2 hours in the store! The delivery guys were great too and said I had good taste, the bed goes so well with my decor.
February 16, 2024
Great customer service
Great customer service. Prompt delivery and good updates on the delivery of thw bed. Needed to change delivery address and Canterbiry staff made it so easy
February 3, 2024
Excellent communication and customer service
Absolutely fantastic experience in store. Lovely staff, great choice of products and good value. Communication throughout the entire process from ordering to delivery was exceptional.
February 1, 2024
A great service
A great service from store to the delivery day fast a nd easy service highly recommended.
January 29, 2024
A enjoyable experience
Exceptionally, charming, knowledgeable and helpful staff - it was a pleasurable experience in a delightful and spacious store
January 8, 2024
Unprompted review
Good communication and help supplied.
January 3, 2024
Very professional, lovely staff
Very professional, friendly staff. Other stores could take a leaf out of their book. Very happy with the whole experience.
January 2, 2024
Unprompted review
Delive on time and little trouble happy customer
Delivery on time and little trouble
December 17, 2023
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