We worked with Mo and Charlotte to find a bed that was perfect for us. We are a couple with mobility issues. We have slept separately for a number of years now due to not having the appropriate bed... See more
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Always very happy when we visit Dreams in Carlisle. Staff are always welcoming, helpful and informative. Feel at ease shopping and always leave happy. Great customer service.
Great attention received from Wayne and Charlotte. They made the sipping experience easy and enjoyable. Defo recommend dreams Carlisle. Staff friendly, free delivery service and great deals.
Charlotte from the Carlisle branch was extremely helpful and gave us all the time we needed to decide which mattress we would like.
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 4 London Road Retail Park, CA1 2PD, Carlisle, United Kingdom
- 01228 586918
4.7
Excellent
126 reviews
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Excellent advice in the shop
Excellent advice in the shop. New bed and mattress top quality
February 14, 2026
Kept upto date on delivery time
Kept upto date on delivery time. Had a call from driver saying he would be about 2 hours and then another to say he was stuck in traffic and would be around thirty minutes later. Never had such good communication before with ant other deliveries!
January 31, 2026
Great customer service both in store &…
Great customer service both in store & delivery personnel. Bed excellent quality & value for money.
January 2, 2026
Excellent service
The sales man I spoke to was very helpful . Advised me on different mattresses. I tried a few . The price was reasonable as well
December 5, 2025
Highly recommend
Visited dreams to purchase Orthopaedic mattress. Victoria was extremely helpful, knowledgeable and went out of her way to make sure the best mattress was purchased for our needs without any pushy salesman ship. Would highly recommend.
November 9, 2025
Unprompted review
Very helpful lady helped us choose the…
Very helpful lady helped us choose the bed for our needs. We tried several beds before making our choice.
Delivery was straightforward and the two lads were helpful and friendly. Quickly assembled the bed and removed all packaging. Excellent service!
October 11, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Not even spoken to by staff ignored for 15min
Spent 15mins in the shop looking to buy 2 mattress, 1 member of staff serving the other 2 didn't even come over and ask if we where OK so we walked out. Your loss you could have sold 2 mattresses
September 6, 2025
Unprompted review
Reply from Dreams - Carlisle
Hi Barry,
Thank you so much for sharing your feedback. I’m sorry to hear that you weren’t helped in the store. I’ve requested a bit more information through Trustpilot, and as soon as I receive it, I’ll be in contact to see how I can put this right for you.
Thanks
Hassan
happy customer
was really happy with the service particularly impressd with the dreams sleep match mattress finder . really well layed out store and as i said very impressed with service i received great range of products and reasonable prices woul definately use again if needed.
August 12, 2025
We were given time to look around then…
We were given time to look around then we got advice
August 11, 2025
Best Experience
Fantastic service from Olivia, very knowledgeable and met my needs and exceeded expectations
August 1, 2025
Unprompted review
Mattress very comfortable also getting…
Mattress very comfortable also getting used to the pillows.
August 1, 2025
Good buying experience
Very pleased with the sale and delivery of our Tempur mattress. We're still trying it out and intend to make the most of our trial period. It's not the first mattress we've bought from Dreams and wouldn't go anywhere else.
June 22, 2025
New Mattress
Very pleased with the new mattress up to now I would highly recommend Dreams to anyone thinking of buying a new mattress as the staff are very knowledgable and helpful very pleased with their service.
June 1, 2025
Good service
I was served by Stacey and managed to get a Tempur mattress for a really good price. Everyone I spoke to was really helpful and friendly. Tom and Shay delivered my mattress and even carried it upstairs for me. Can't fault the service from everyone and definitely can't fault the price. Definitely recommended
May 7, 2025
Made the ordering of a Dreams Bed Easy
I was greeted on arival, guided excellently through the choices of Beds & Mattresses, used the Sleepmatch to help identify the quality of mattress required, and made to feel it was all about me and what I wanted. Brilliant shopping experience
April 27, 2025
Unprompted review
Great shopping experience
From the minute I walked into the shop the experience was great. The young lady that looked after me was extremely knowledgeable about the products, very pleasant and efficient. Thank you Olivia. Would highly recommend the Carlisle branch.
March 9, 2025
From the moment we entered the shop we…
From the moment we entered the shop we were looked after properly. We were helped to consider various beds , ending up with exactly what we wanted. The bed was delivered when they said it would be and the delivery guys were very good indeed. This was a very satisfying buying experience. Oh! The bed is really comfortable too.
April 25, 2025
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