We visited Dreams because of the high reputation the company has regarding beds and we were not let down. We visited The Catford store in London and was served by staff member Kirsty whom was fantasti... See more
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The whole bed buying experience was very pleasant by very friendly and helpful staff in store. I was served by Kirsty, she was very attendant, and answered any any all questions. Delivery/installatio... See more
Our bed is amazing, and it’s all thanks to Jo the kind, patient, and professional manager at the Dreams Catford branch. We visited other stores, but he was by far the most helpful and didn’t mind at a... See more
Friendly, helpful and knowledgable staff helped to steer us through the choices of mattresses until we found the one that was right for us. They were very helpful indeed. Especially when it came to or... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Catford Island Retail Park, SE6 2DE, Catford, United Kingdom
- 02086 975333
4.7
Excellent
138 reviews
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Well happy...thank you
February 9, 2024
Fantastic Customer Experience
I came into the store for a mattress, and was greeted by a lovely lady called Meryem, who asked me a series of questions and led me to a sleep match bed machine that once that was able to suggest 4 different mattress's to suit my needs. Meryem was able to give me full information on all 4 mattress's. Meryem is a real asset to the store. I returned on 13/1/24, and I completed my purchase. I will continue to return to this store for any future purchases. S Dunbar
January 11, 2024
Replacement Mattress
We wanted to buy a replacement mattress, we did some research online and decided to visit our local Dreams store. We were taken through all the steps to find the right mattress for us. We made our informed choice, made arrangements to have our mattress delivered and the old one taken away. Our mattress arrived on the date of our choice, without any problems. We have been enjoying our new mattress for 10 days now, we have had the best nights sleep on our new mattress, I wish we had not waited so long to make the change.
January 7, 2024
Staff were very helpful and friendly
January 20, 2024
Great customer service
Great customer service
Attentive. Helpful informative and polite
December 30, 2023
Metal frame bed
Happy with the quality and ease of assembly. Good value for money.Good delivery experience.
December 17, 2023
Purchase of my new bed at Dreams Store
The staff were extremely friendly and courteous and gave us the time to walk around the store and check the products thoroughly before we made our decision.They were very helpful when we were comparing prices in order to make our choice. My husband and l are very happy with the purchase. We would also recommend customers to the store.
November 23, 2023
Fantastic staff..
Fantastic staff... informative... patient with excellent customer service. Highly highly recommend Dreams in Catford.
November 19, 2023
Unprompted review
Excellent service at Dreams Catford
Excellent service at Dreams Catford from Andrea, extremely helpful without being at all pushy. Delivered within 7 days and the delivery driver was great and gave us information about care of the mattress.
November 4, 2023
Excellent service and helpful staff.
Excellent service. Polite and very helpful staff. Very helpful with what I wanted and delighted with my purchase. Bed is so comfortable. Was no problem to put together. My daughter and niece put it together. Would recommend Dreams .
September 21, 2023
Thank you Catford
Staff at the Catford store were brilliant in providing what I needed. I even got a cup of tea!
August 27, 2023
Super Happy!
One of the best beds I have ever purchased! I am so pleased with the quality of both the bed and mattress, it is definitely worth every single penny. I recommend visiting the Catford store, Suleman who helped me purchase my bed and mattress, was so so lovely and helpful! He made the process super easy! He is such an asset to your company!
July 19, 2023
Unprompted review
Had to change my delivery dates a few…
Had to change my delivery dates a few times due to work commitments but it wasn't an issue. Contacted the day before with a time slot and they were early on the day. They removed their shoes, WOW!! We don't allow footwear inside on our carpets and it wasn't an issue for them. Bed assembled in no time and the old one removed.
Love our new bed and the storage underneath. It looks great in our room .
August 4, 2023
Much better than ordering online
Excellent customer service and very pleasant experience in store. Much better than ordering a bed online!
July 29, 2023
Unprompted review
My experience is that the staff girl is…
My experience is that the staff girl is a very excellent staff she make me buy the mattress and she attended to me very good
July 22, 2023
Superb.Everything about the my purchase…
Superb.Everything about my purchase from the Dream bed went well and was quite unique. The offer, discount and staffs customer services were overwhelming.
July 21, 2023
You store manager of dreams in Catford…
You store manager of dreams in Catford is just phenomenal! I cannot praise him enough. He was so helpful, understanding and made the whole process a lot easier. Shopping for a bed and mattress is a mind field with all of the offers you see around, but Michael made it clear in understanding the difference in quality of products and constructions. Your mattress finding machine is terrific! Like an informative guided massage
July 11, 2023
Unprompted review
Michael and Kiera at Catford Dreams…
Michael and Kiera at Catford Dreams went the extra mile with helping me to exchange a crippling mattress which I had bought online from Feather and Black (a sister company). Never buy online! the Dreams shop have a machine that identifies the appropriate mattress for each customer - I had bought a hard mattress and I needed medium. The bureaucracy involved in the exchange was hideous but they persisted and achieved a good outcome for me. I very much appreciate their patient kindness and recommend them wholeheartedly.
July 11, 2023
Unprompted review
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