We visited Dreams because of the high reputation the company has regarding beds and we were not let down. We visited The Catford store in London and was served by staff member Kirsty whom was fantasti... See more
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The whole bed buying experience was very pleasant by very friendly and helpful staff in store. I was served by Kirsty, she was very attendant, and answered any any all questions. Delivery/installatio... See more
Our bed is amazing, and it’s all thanks to Jo the kind, patient, and professional manager at the Dreams Catford branch. We visited other stores, but he was by far the most helpful and didn’t mind at a... See more
Friendly, helpful and knowledgable staff helped to steer us through the choices of mattresses until we found the one that was right for us. They were very helpful indeed. Especially when it came to or... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Catford Island Retail Park, SE6 2DE, Catford, United Kingdom
- 02086 975333
4.7
Excellent
138 reviews
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I went to the Dreams store in Catford…
I went to the Dreams store in Catford and got excellent customer service.
The staff, especially Jay, were accommodating and understanding of my particular needs.
I invested in a good, firm mattress and a pillow as well.
September 20, 2024
Customer service was excellent
Customer service was excellent. Billy was very knowledgable, very helpful and polite 👏🏽👏🏽. The delivery man was communicating well as well before delivery and my daughter is enjoying her new mattress. I will definitely recommend your company. Thank you very much 🙏🏽
August 17, 2024
Good attention from assistants at store.
July 7, 2024
I love my new mattress from dreams very…
I love my new mattress from dreams very comfortable and perfect for me excellent service excellent product and value for money thank you very much dreams all round great service thank you
July 14, 2024
Was really easy to order on line
Was really easy to order on line, great choice. I was able to order exactly what I wanted. Delivery within a week. Delivery men very friendly and professional. They took my old mattress away, so we didn't have the problem of disposing it. New mattress is brilliant, just what I wanted. Having a really good night's sleep
July 12, 2024
The bed is so comfortable and I'm…
The bed is so comfortable and I'm loving it. It's big and it has storage. The company is doing very well and their customer service is very good.
June 29, 2024
Great service and great mattress
Great service in store, great service by delivery team and great mattress.
May 19, 2024
New Mattress
I visited the Dreams store in Catford a couple of weeks ago to purchase a new mattress.
The service was excellent, I was guided to the sleepmatch machine, then shown some mattresses to try. My questions were answered but I was given time to consider options without any pressure.
My new mattress was delivered today, on time and my old one taken away. All very smooth & easy!
April 29, 2024
Unprompted review
My bed was delivered on time
My bed was delivered on time, but Dreams can be a bit more flexible with customers with there time slots. I had to take time off from work, where if dreams were abit more flexible I would not have to.
April 21, 2024
Fantastic service
Fantastic service. Kiera in catford store particular mention... excellent service from her and was very attentive to my needs. Would fully recommend to others
March 25, 2024
Unprompted review
From start to finish the actual…
From start to finish the actual transaction was very smooth and I was helped along the way very pleasant staff and very knowledgeable, all in all a very nice experience.
March 23, 2024
Great customer service
We went to the store in Catford and the staff was very friendly, patiently helping us find the right mattress. Although I had to wait more than a month for delivery as they had a high number of orders due to the discounts, the delivery guys were super efficient and they had my mattress installed in 5 minutes
March 15, 2024
Great experience, dream come true
Great in store experience trying out a few mattresses before deciding on purchase. No pressured sales but good product knowledge helpful service.
Delivery on time with good notifications beforehand and on the day. Respectful delivery men covering shoes and having mattresses laid and old one removed in minutes
Good all round experience 👏 👍
March 1, 2024
Great location, greater staff!
Great location with incredibly friendly staff! They helped me find my perfect mattress and pillow, and I had a lovely time talking to them, felt very welcome!
February 20, 2024
Dreams have really redeemed themselves…
Dreams have really redeemed themselves since the base on my metal bed was broken. They have since replaced it with a brand new bed. Connor was a polite and respect young man who fitted the bed quickly and removed the broken on. Really impressed 👏 👌
February 14, 2024
Unprompted review
May use AI-assist with repliesRead more
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Absolutely disgusted
UPDATE... so peter contacted me when i was in hospital and ill he was meant to call me back at 4 the next day and ive heard nothing. That was 2 weeks ago, then i recieve an email from someone else saying whats on the reciept is correct when i can assure you it is not. And had the cheek to offer me 20% off 520 for a bed frame i was told they could onlu sell for 900 and that was the lowest he could go. Liars Absolutely disgusted, at first I was so happy I got a great deal and then now I have an issue with the bed frame the staff at catford are basically lying about the price they done it for me. The frame was 1,700 and it was a display bed with minor damage the staff said I can do you a great deal I can do this for a 1000 and I said no way because I need to purchase a matress elsewhere I cannot iafford that for just a frame so he said OK I will tell you what for you I can do the frame for 900 and throw in a discounted mattress for 200 from in store I couldn't believe it so when he done my receipt he said he had to play around with the numbers to do it but it was fine and silly me didn't question it then he chucked in 2 free pillows. Now I'm trying to change the bed he is saying he sold me the frame for 550 and I asked why are you lying you never I had a friend with me and I asked if the cameras recorded voice in there he said no and basically his tone turnt rude and his now making out I'm lying. I am disgusted I want my money back so I can shop elsewhere this is absolutely disgraful from a big company like dreams. Never again will I use them. Vile
November 28, 2023
Unprompted review
Reply from Dreams - Catford
Hi Zara
I am sorry for the issues you are having in getting a replacement bedframe. We do need some additional information in order to be able to assist you.
This information has been requested from Trustpilot, and I look forward to speaking with you shortly.
Many thanks
Peter
Salesperson was friendly and knew what…
Salesperson was friendly and knew what I needed and gave me a great deal
February 9, 2024
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