Visited to look for a new mattress with no real idea what we actually wanted or needed. Kris was incredibly helpful and patient going through our options and which mattresses were best recommended to... See more
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Went into dreams chesterfield was greeted by a friendly colleague not to over powering spoke as to what I wanted he was very polite I tried 2or3beds nothing was to much trouble can't fault his politen... See more
Very good selection of beds etc, in clean airy surroundings and with a very helpful member of staff. Only disappointment is the long wait for delivery…6 weeks.
Ben was friendly and helpful without being pushy. He seemed knowledgeable and talked us through trying out several matresses.
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 1A Ravenside Retail Park, S40 1TB, Chesterfield, United Kingdom
- 01246 925883
4.9
Excellent
202 reviews
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Customer service experience !
I did have a problem with my mattress and returned them both under the comfort guarantee. I had no problems swapping the mattress but it did make it more difficult when you purchased the mattress as a bundle with free pillows and mattress protectors as you should pay for them when you return the mattress which you probably wouldn’t buy in the first place . I did have an issue trying to get a refund on a faulty mattress because how I had paid for the 2 mattresses and how the order had been done in store . I cannot fault the company on the comfort guarantee it did take a lot of phone calls to get this sorted on the payment side of things but as now been sorted . The customer service team was very professional and polite ,
May 16, 2025
Reply from Dreams - Chesterfield
Good afternoon Linda,
Thank you for taking the time to update your review.
I do apologise that it was quite a tricky process to resolve this to you. Unfortunately, as the finance agreement covered two orders, it was more complex than usual.
I am glad that this has now been resolved.
Many thanks,
Kishan
Everyone was very helpful and the…
Everyone was very helpful and the mattress is very comfortable
May 25, 2025
From walking into the shop to leaving
From walking into the shop to leaving, everything was perfect in every way. I was helped by Luly, without being pushed, tried the test bed, a mattress was found suitable to my financial situation & the nearest one to what the test bed advised. (Lily, not Luly)! Any questions patiently answered, smooth, prompt delivery, within 5 days with lovely men.Woupd recommend.
April 20, 2025
Took the bed test and tried the beds it…
Took the bed test and tried the beds it recommended. I was told I had to bed the bed in.
The mattress is still really uncomfortable- back ache, hips aching.
March 7, 2025
Reply from Dreams - Chesterfield
Good morning,
Thank you for your recent review.
I am sorry you are finding your mattress uncomfortable.
I have sent you an email this morning to discuss this further with you.
Many thanks,
Wayne
the whole process from purchase to…
the whole process from purchase to install was stress free
Sales persons very polite and knowledgeable and couldn't help enough.
The delivery guys were polite quick and professional
April 13, 2025
The sale assistancname was Jenny…
The sale assistance her name was Jenny very helpful and explained everything too me she was so nice kind helpful just lovely
March 30, 2025
great customer service
From ordering to the delivery and assembly
can not fault the dreams team
March 21, 2025
Outstanding customer service and product knowledge.
We were served by Jenny at the Chesterfield store. Outstanding customer service and product knowledge. We would recommend anybody to go and speak with her.
March 8, 2025
Unprompted review
Brilliant service from this shop from…
Brilliant service from this shop from start to finish.
We can’t praise them enough.
The delivery team were amazing as well
Roger and Tina Green
February 13, 2025
I'm happy with it ..all is good
I'm happy with it ..all is good . I don't really go on line as I got visual impairment and it hurts my eyes ,this is why I have not bothered if anything was wrong I'd call or drop into the store .
Thanks
Dawn
February 5, 2025
Jenny at Chesterfield dreams was…
Jenny at Chesterfield dreams was brilliant from start to finish..a few technical issues with the delivery side but all in all fabulous..
Thank you..
February 13, 2025
Fantastic Service from start to finish.
We were fortunate to be served by Lily who gave us comprehensive information about different types of mattresses. We were then left, unpressured, to make our own choice. The mattress was delivered punctually on the 17th January by two personable gentlemen who could not have been more helpful and who were a credit to the Company. Thank you all.
January 5, 2025
Really courteous and helpful staff and…
Really courteous and helpful staff and no pressure to buy
February 1, 2025
Unprompted review
Good service
Really friendly staff and we were very well received in the store. The mattress delivery was really fast, impressive!
February 1, 2025
Sales person at dreams was very good we…
Sales person at dreams was very good we found the right mattress and have had the best night's sleep we have have ever had the whole experience was let's say a dream
January 23, 2025
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