Dreams - Chesterfield Reviews 

194
TrustScore 5 out of 5

4.9

Unit 1A Ravenside Retail Park, S40 1TB Chesterfield, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Our purchase was a little complicated as we wanted the mattress on credit and credit card for the bed frame so it took a little time but the team helped where needed. We received a free pillow an... See more

Rated 5 out of 5 stars

From going to Dreams Chesterfield, Kris the assistant was exceptional. His knowledge was brilliant and was so helpful and polite. His advice helped us making our final purchase. We would recommend Dre... See more

Rated 5 out of 5 stars

The staff went above and beyond during our mattress purchase. They were incredibly patient and took the time to understand our needs rather than rushing us into a decision. They explained the differen... See more

Rated 5 out of 5 stars

The sales man Drew was exactly what A sales person should be. Friendly informative attentive but still give you space to make decisions without feeling pressured. Walking in to store I felt welcome an... See more


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Unit 1A Ravenside Retail Park, S40 1TB, Chesterfield, United Kingdom

  • 01246 925883

4.9

Excellent

TrustScore 5 out of 5

194 reviews

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4.9

All reviews

(194)

13,235 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Dreams Chesterfield

From going to Dreams Chesterfield, Kris the assistant was exceptional. His knowledge was brilliant and was so helpful and polite. His advice helped us making our final purchase. We would recommend Dreams and ask for Kris if possible.

May 2, 2026
Rated 5 out of 5 stars

Great service from start to finish.

Our purchase was a little complicated as we wanted the mattress on credit and credit card for the bed frame so it took a little time but the team helped where needed. We received a free pillow and duvet in the cool range. Drinks were offered too.

Communication around delivery was great and the delivery team were fabulous, polite and careful with our home, using shoe covers and thoughtfully moving the items to maintain cleanliness.
I had good manual handling advice on using my ottoman and all the rubbish was cleared.

Am excellent service from start to finish! I would definitely use Dreams again.

June 5, 2026
Unprompted review
Rated 5 out of 5 stars

shopping Instore is much better than online

The ladies in the shop were friendly and helpful they made the whole experience so easy and stress free
I’m hoping I won’t need a new mattress for a very long time but if I do, I will definitely shop here again!

July 4, 2025
Rated 5 out of 5 stars

The staff went above and beyond during…

The staff went above and beyond during our mattress purchase. They were incredibly patient and took the time to understand our needs rather than rushing us into a decision. They explained the differences between options clearly, let us try multiple mattresses, and gave honest recommendations based on what would suit us best. We never felt pressured at any point. Their friendly and attentive approach made the whole experience easy and stress-free, and we left feeling confident that we’d made the right choice.

May 3, 2026
Unprompted review
Rated 5 out of 5 stars

A very good shopping experience…

We had great customer service as soon as we entered the store, without any hassle but enough information to help our decision.
Delivery was booked for later in the week which was perfect and was on time with plenty of notifications.

March 16, 2026
Rated 5 out of 5 stars

Efficient service

Everyone from the salesman to the delivery team were informative and knowledgeable. Delivery was within a week and our old bed was taken away for us

March 7, 2026
Rated 5 out of 5 stars

Makes going to sleep a joy

The bed is wonderful, the member of staff took me through the process of choosing the right mattress, at first I thought it was a pricey investment, but with the interest free offer, I know I've made the right decision. The delivery guys were so polite and helpful also, thanks.

February 21, 2026
Rated 5 out of 5 stars

Good Choice of Mattresses

The store assistant helped us to narrow down our options for a new mattress and clearly explained the differences between the various options. Once we had made our choice the ordering process was straightforward.

February 16, 2026
Unprompted review
Rated 5 out of 5 stars

The staff in your shop were very…

The staff in your shop were very engaging and made buying the bed an enjoyable experience the bed itself is excellent quality and very comfortable I would recommend you to anyone thanks , Andy Bannister

February 17, 2026

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