Thanks Wendy for great service and helping us to choose our new mattress. You were patient and informative and helped to secure us a good deal. Gave us all the information and wasn’t pressurising into... See more
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I was very pleased with the service when we purchased our mattress. The staff were friendly, helpful and professional. Everything was explained clearly, and the whole experience was very positive. I w... See more
Really helpful staff member, Wendy, didn't push anything just gave me time and information to decide for myself. Felt she really helped me decide on the right mattress for me.
Went to buy a new bed and mattress unsure what I was looking for. Wendy, came straight over and started advising. She put me on the sleep match profile device that scans your body for the right bed. A... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Deacon Trading Estate, E4 8QF, Chingford, United Kingdom
- 02085 311666
4.7
Excellent
229 reviews
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Excellent service.
From the moment of walking into Dreams to having delivery everyone was friendly and helpful and I was kept updated on how things were going right up to actually time my delivery was going to arrive.
February 3, 2023
The experience of being tested for best…
The experience of being tested for best bed for our sleeping pattern having a harder mattress recommended.
The mattress is so comfy.
March 20, 2023
The team that delivered my bed base and…Excellent service.
The team that delivered my bed base and headboard were very polite and efficient, they respected my property and were very quick at assembling them for me. Overall, I was very pleased with the quality of service.
March 3, 2023
Brought to my grandson he said he was…
Brought to my grandson he said he was waking up very relaxed
March 9, 2023
Outstanding customer service
My wife and I visited the Chingford Dreams showroom on Sunday to research mattresses. Having tried what felt like every mattress in the shop an assistant (Mak) approached us and asked if we would like to try the Derams mattress matcher which would help us decide what sort of mattress would best suit us. Having taken the test, Mak showed us a number of different mattresses, all of which were very comfortable. Our favourite was one that we had already looked at which was slightly out of our price range. Mak said that he has a returned mattress of the same type which was around 30% cheaper. We viewed the mattress and decided that we would like to buy it. As we were sorting out the paperwork Mak gave us a number of items without charge which was most unexpected! He also arranged for our old mattress to be removed which saved us further expense. We had only intended to look at the mattresses but Mak did such a good job of answering our questions that we were happy to buy on the day, even though the mattress was more than we had intended to spend.
February 26, 2023
Unprompted review
From walking in to the dreams store we…
From walking in to the dreams store we was impressed with the level of service, ended up buying a bed and mattress, staff was exceptional. Our delivery arrived on time and the guys that delivered it was very polite and efficient at putting the bed together and sorting out all the electrics etc . Overall a fantastic experience
February 25, 2023
The mattress that we buy from dream was…
The mattress that we buy from dream was perfect😍The staff was lovely and the delivery as well. Thank you to Dreams
February 25, 2023
The bed i bought was good .reasonable…
The bed i bought was good .reasonable price. And the staff very helpful a specially Wendy.
February 22, 2023
Excellent service!!!
February 20, 2023
Best purchase I’ve made.
Staff were great and the bed is unreal. Great quality. Can’t put money on comfort.
February 20, 2023
I was happy with everything
I was happy with everything. I used the Dreams mattress tester and the saleslady helped me to choose the best mattress for me. It is extremely comfortable. The bed itself and the headboard are strong and of good quality. The buying experience was easy and the delivery experience was also good and without stress.
February 14, 2023
Great customer service
February 11, 2023
Unprompted review
Definitely recommend Dreams.
The salesman was extremely helpful, Jahangir, and we found the right mattress for us. Delivery time was good, and a good overall experience. I would definitely recommend Dreams to everyone.
February 6, 2023
Excellent service
Excellent service! I can't fault Dreams at all. I'd not bought a new mattress for over 20 years (!!) so I was a bit nervous about the whole process and buying the right one for me. I needn't have worried as Dreams were brilliant from the start; right through to delivery of my new mattress. The help I received at Dreams in Chingford was fabulous and put my mind at rest, all of my questions were answered immediately and my delivery date was set. The mattress was delivered on time and by two lovely gents who were a credit to Dreams. I'd paid for my somewhat old and tired mattress to be taken away and recycled, which was one less thing for me to worry about. It took me about a week to get used to my new mattress but I now absolutely love it and haven't slept this well in ages!! Thank you Dreams!!
January 20, 2023
Proffessional guidance from store staff
February 3, 2023
Ashley the sales assistant was…
Ashley the sales assistant was fantastic- great knowledge of the beds and stock and was genuinely interested in us as customers and the product best suited to us.
November 11, 2022
Excellent customer service
Excellent customer service. Friendly and attentive. Let us explain our needs and didn’t push us. Gave us options.
December 9, 2022
Great value, fantastic Service
Visited the store wanting a specific size bed with a budget i had in mind.
Mak was really helpful and found exactly what we required at a price that was great. Happy to recommend and will use them again.
January 17, 2023
Unprompted review
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