The salesman was pleasant and respectful and very knowledgeable.He explained the differences between the products clearly and gave us plenty of time and space to try out the beds which interested us... See more
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Fantastic support, very knowledgeable, helpful and nothing was too much trouble. She offered us drinks, advice and gave us the pros and cons to all leading me to the choice I made. Without her help I... See more
Incredibly helpful staff member who talked us through all the headboards we were considering. We eventually found just what we were looking for with the right colour for our newly decorated bedroom.... See more
Very polite and helpful, discussed what I needed and allowed Me to try beds in My own time with no pressure, would definitely recommend.
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
The Gallagher Retail Park, CV6 5QG, Coventry, United Kingdom
- 02476 666604
4.9
Excellent
366 reviews
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A positive experience from start to…
A positive experience from start to finish. Staff in the shop were friendly and knowledgeable. Bed delivered on time, old bed taken away and we are sleeping well 👌
November 29, 2025
Tempur mattress
Thumper mattress is very good very comfortable. Sincerely I received it i am having no issues.
November 23, 2025
Bed is very good
November 14, 2025
Excellent service all round
The people in store were very helpful and knowledgeable.The bed was delivered on time as requested and the people who came to install it were very quick and efficient.Also they spent time to show us how everything worked.Excellent service from start to finish
October 17, 2025
Dreams mattress- excellent all round care
Excellent advice in deciding what mattress would suit my needs.
Very friendly staff inside the sore but also the Gentlmen that delivered my mattress. Mattress arrived within the two hour allocated slot. The men were very thorough in checking the space where mattress was to be .They also gave good advice regarding mattress and care
October 18, 2025
Outstanding Service from Rob at Dreams Coventry
We had an absolutely fantastic experience at the Dreams store in Coventry, all thanks to Rob. From the moment we walked in, he was incredibly attentive and genuinely listened to our very specific needs. Rob went above and beyond literally running around the store to make sure we had everything we needed and more.
His product knowledge was exceptional, and he answered every question with clarity and confidence. What truly stood out was his dedication to ensuring we found exactly what we were looking for.
We were so impressed by his service that we didn’t feel the need to shop around. Rob was the reason we made our purchase that day.
It’s rare to come across someone so passionate and committed to customer satisfaction. Rob is an absolute credit to the Dreams team, and it was genuinely refreshing to receive such top-tier service. Highly recommended!
October 18, 2025
Unprompted review
Excellent advice and service
Excellent advice and service. Also after care and follow up on our new mattress. Highly recommended.
October 11, 2025
I found the service at Dreams
I found the service at Dreams, Gallagher Retail Park, Coventry impeccable. From the time we entered the shop we were initially left to browse before a helpful young man came over.
Within an hour we had purchased a bed, This young man went all out to cater for our requirements.
It was a positive experience and I would recommend their services
September 18, 2025
Bought a gel mattress and ottoman base
Bought a gel mattress and ottoman base. Mattress is really comfortable sleeping much better already and less aches and pains. The ottoman base has loads of storage. Really pleased with my purchase.
September 6, 2025
Amazing Service from Louise and Mark
I purchased a mattress from here recently and both Mark and Louise were absolutely amazing. I went to Dreams and didn't need to go anywhere else as Louise and Mark were able to sort me out with my Dream Mattress and also do me an amazing deal. I was respected and really looked after and Louise couldn't do enough for us. Thank you.
August 23, 2025
Unprompted review
Excellent product
Excellent product, fabulous staff, instore and delivery. Great price
August 30, 2025
Found our new forever TV bed
Mac at the Coventry Store helped us find our new forever TV bed. Great customer service and made sure to let us know anything and everything we wanted, offered us drinks also. Perfect for our needs and can’t wait for it to come.
August 25, 2025
Unprompted review
This was a bed for the garage room for…
This was a bed for the garage room for my lad when he is back from uni. Already had a new one for me and one and one at my girlfriend’s house. Great comfortable mattress and great quality base
August 20, 2025
Helpful and informative advice and service.
Everyone that I dealt with was very helpful, informative and pleasant. I am very pleased with the chosen mattress. It is very comfortable - suited to my needs.
August 18, 2025
Staff great delivery great bed great
August 13, 2025
Knowledgeable helpful staff
The member of staff in the Coventry office was so helpful and allowed me to make an informed decision without any pressure. He was patient, efficient, knowledgeable and helpful.
July 16, 2025
I was stressed at the thought of taking…
I was stressed at the thought of taking my elderly parents into a shop to purchase a new bed, but the treatment we received the moment we walked in the store was above and beyond any of my expectations, could not recommend this shop highly enough, I would give the service 11 out of 10
August 11, 2025
Unprompted review
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