Had a great experience at this store. The sales advisor was very knowledgeable and professional. He recommended using their 'Sleepmatch' system which then recommended a number of various mattresses w... See more
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Excellent service really did every thing possible to get us what we wanted, only went in to get prices so we could save up, but they managed arranged finance which gave 9 months interest free so I can... See more
Went into Dartford branch in July and looked around for a suitable bed (a simple single Divan), found what we needed. Sales staff answered questions, I came back 2-3 weeks later placed an order, it wa... See more
Seamless service from the time I walked into the store on 24th December to its delivery and installation. Excellent product, I was pleased with how well it fit into my guest bedroom and the mattress... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
36 Westgate Road, DA1 2AD, Dartford, United Kingdom
- 01322 229222
4.9
Excellent
144 reviews
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The whole team from the sake tj…
The whole team from the sale to delivery were very helpful.
March 20, 2023
Great process from start to finish
Great process from start to finish, from the sales people to the delivery man, could not fault them. And I am extremely happy with my chosen products! Thank you Dreams, I shall return soon for a new bed for our guest room!
March 31, 2023
Very helpful in store prompt delivery…
Very helpful in store prompt delivery and to the room of my choice
March 19, 2023
Everything from choosing mattress to…
Everything from choosing mattress to delivery was excellent. Sales person was so helpful and answered all my questions
March 1, 2023
Satisfied
Was helped by an attentive and patient staff member when looking for a bed to purchase. I believe they put forward effort to help me find the right bed for me. Wide range of options from the store and I have no real complaints.
January 3, 2023
My experience with my Dreams delivery
I received a text/and email telling me when to expect delivery and also a call 10 mins before the two guys arrived.
They were very friendly, polite and efficient.
Old bed base taken away along with wrapping.
Thank you very much.
March 8, 2023
I bought this bed for my spare room so…
I bought this bed for my spare room so I haven’t slept on it myself, but, it looks good in my spare room
February 28, 2023
The salespeople at Dreams were most…
The salespeople at Dreams were most helpful pleasant and polite the young lady that served me went above and beyond , nothing was too much trouble .
February 3, 2023
Love my new Dreams Hudson 1000…
Love my new Dreams Hudson 1000 Mattress. Thank you. Easy order process from start to finish. Ordered in person via the Dartford store. Lady on store rep was friendly, patient and very knowledgeable about product ranges. She took the time to run through price comparisons and kiindly waited for me to try a few display models in the shop. I was able to choose my order date and arrange for my old Mattress to be recycled (at cost - but saved me hassle living on a 3rd floor flat with no lift). Delivery was well coordinated. I was kept informed of dates,times and Delivery driver names. Delivery team were professional,polite and efficient..couldn't have asked for better service. :)
February 25, 2023
Very good service all round
February 13, 2023
Mattress and service excellent
February 22, 2023
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Gave Dreams a review on their site
Gave Dreams a review on their site, but because it was critical, it didnt pass moderation !!!
So don't recommend them.
February 16, 2023
Reply from Dreams - Dartford
Good Afternoon Rob,
Thank you for taking the time to leave your review.
Dreams allow all products review on our website good or bad. However, if they are not left on the correct product or are service related these are automatically rejected.
I tried to call you but there was no answer so I have popped an email to you to be able to discuss this further
I hope to hear from you soon.
Kind Regards
Leanne
Well organised from start to finish my…
Well organised from start to finish my assistant was very helpful and answered all the questions thanks very much
February 13, 2023
Unprompted review
The salesman (Reece) greeted us very politely…
The salesman greeted us very politely and was extremely helpful and knowledgeable of the products that we were looking for.
He wasn’t too pushy but got a feel for our needs and guided us to the products that he felt would suit us.
January 29, 2023
Unprompted review
Dreams - Very Satisfied
warm friendly informative staff - well laid out shop- confidence buying a mattress you will be comfortable sleeping on
January 21, 2023
Unprompted review
Both employees that were in store were…
Both employees that were in store were absolutely helpful polite and kind. I got exactly what I wanted and was tempted to buy more due to my experience and the quality is also 10/10
December 29, 2022
Unprompted review
Amazing service
The service we received from Reece in the Dartford store was exceptional. After using the sleep assessment machine we were given a pillow to try out the various mattresses. He was very knowledgeable about all the products. We bought an amazing bed for my sons new bedroom.
October 27, 2022
Unprompted review
Ordered over the phone
Ordered over the phone , the sales team were very informative, polite and professional. Delivery team represented the company well. Overall great experience
August 31, 2022
Unprompted review
Having recently purchased a mattress…
Having recently purchased a mattress from your Dartford store I must say that not only was I extremely pleased with the customer service. I am very pleased with the product, and have so far have been having some very restful nights. I would not hesitate to recommend friends and family to Dreams bed stores. A very pleased customer.
September 1, 2022
Unprompted review
Seemless service
The team were amazing answering my questions and giving reasonable advice on what to purchase! Happy with my decision in the end!
July 24, 2022
Unprompted review
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