Dreams - Dartford Reviews 

144
TrustScore 5 out of 5

4.9

36 Westgate Road, DA1 2AD Dartford, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Had a great experience at this store. The sales advisor was very knowledgeable and professional. He recommended using their 'Sleepmatch' system which then recommended a number of various mattresses w... See more

Rated 5 out of 5 stars

Excellent service really did every thing possible to get us what we wanted, only went in to get prices so we could save up, but they managed arranged finance which gave 9 months interest free so I can... See more

Rated 5 out of 5 stars

Went into Dartford branch in July and looked around for a suitable bed (a simple single Divan), found what we needed. Sales staff answered questions, I came back 2-3 weeks later placed an order, it wa... See more

Rated 5 out of 5 stars

Seamless service from the time I walked into the store on 24th December to its delivery and installation. Excellent product, I was pleased with how well it fit into my guest bedroom and the mattress... See more


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • 36 Westgate Road, DA1 2AD, Dartford, United Kingdom

  • 01322 229222

4.9

Excellent

TrustScore 5 out of 5

144 reviews

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4.9

All reviews

(144)

14,501 reviews in the last 12 months

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Rated 5 out of 5 stars

Dreams Dartford

Kate and Reece from the Dartford Branch were very professional, polite and very friendly. We was happily impressed with the service they provided. We was thoroughly spoken to about different options regarding products which was a great help and sold us the dream 👍🏻

July 23, 2022
Unprompted review
Rated 5 out of 5 stars

Night night…

I went in with some ideas and the young lady showed me some I'd seen advertised and from my comments offered others up for me to try.
She then asked me questions about my sleeping pattern and pains and after entering my answers into a computer, I laid and turned on the connected bed and some of the suggestions met with my choice.
All very efficient and easy with all after service explained clearly.
I have since found the bed getting more comfortable and sleeping better.
Thank you

July 13, 2022
Unprompted review
Rated 5 out of 5 stars

Dreams Mattress

Shop staff very helpful directing me to a suitable mattress. No pressure to buy an expensive one. Delivered on time. Delivery staff pointed out I may have bought the wrong size and would replace it if necessary. The mattress has been very comfortable.

July 11, 2022
Unprompted review
Rated 5 out of 5 stars

Amazing service

From the moment we walked into the store till the moment our mattress arrived we had amazing service.
Reece in the Dartford store was incredibly helpful and took the time to show us multiple appropriate mattresses based on what we had stated our needs were. We even left the store thinking we should try elsewhere but turned around and went back within minutes to buy.
The Dreams delivery services was also amazing. Thank you to our two drivers who walked and set the mattress up. They explained when to 'make' the bed and were very helpful and chatty.
Would 100% recommend!

June 24, 2022
Unprompted review
Rated 5 out of 5 stars

Experience in Dartford high street…

Experience in Dartford high street branch was excellent. Kate is very knowledgeable when it comes to deciding the correct type of mattress based on the sleeping pattern as well as body needs. I would highly recommend Dreams. Would love to go back again.

June 18, 2022
Unprompted review
Rated 5 out of 5 stars

The minute I walk into dreams bed shop…

The minute I walk into dreams bed shop I was approached by a very friendly sales assistant who not only sold mattresses but seemed to be very tknowledgable about them also and had a great sense of humour. Who had a very licening ear and answers to all my many questions thanks to her I believe I have the best mattresses for not just me and my wife but my son also. Many thanks

April 21, 2022
Unprompted review
Rated 5 out of 5 stars

A very pleasant experience

I visited the Dreams store in Dartford, Kent and I was really impressed with the service. I was greeted by a friendly member of staff who after ascertaining my requirements showed me to the mattress that were in the price range that I had stipulated. He didn't try any hard sell tactics although I did go onto buy a mattress more expensive than I intended that was because I asked him to show me an igel mattress which I really liked so spent a bit more money. I also got a duvet and some pillows that were discounted due to my purchase of the mattress. Overall a very enjoyable service and I am happy with my purchase.

February 14, 2022
Unprompted review
Rated 5 out of 5 stars

I great service and good quality

We had great customer service from Katie at the Dartford store. We purchased a headboard for our sons bed which we had purchased recently. The headboard was delivered within the time frame given and is good quality.

January 14, 2022
Unprompted review
Rated 5 out of 5 stars

When finally put together, this bed looks much more expensive than actual cost.

Everyone on the planet needs and deserves to have a good night’s sleep, but for some, it can be all but unattainable. It’s no fun tossing and turning around all night on a flat surface and still wake up tired and cranky in the morning.that is why I recommend DREAMS they don’t only show the best product but they also give you test run on there products before you purchase them. I look forward getting some more products with dreams.

January 10, 2022
Unprompted review
Rated 5 out of 5 stars

Friendly staff, quality products, great experience

We were greeted by a very friendly store assistant who listened to our requirements and introduced us to the sleepmatch machine. This offered a range of mattresses and the assistant took us around all of the options and allowed us to try them with pillows which had been sanitised ready for us to use. After choosing the right mattress we were offered a drink whilst placing our order. Delivery times were very good and great flexibility offered in case anything changes. A very seamless process and very pleasant and enjoyable experience.

November 7, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Excellent Service, Product and retail experience. Various options determined and patient staff as all were tested for suitability and a final choice made. Recyclying old mattress a plus.

September 11, 2021
Unprompted review
Rated 5 out of 5 stars

We bought a mattress for me and my…

We bought a mattress for me and my partner but have bought a memory foam as my friends was so comfortable.Done the sleepmatch which was really helpful as it helps on choosing you the right mattress.

September 4, 2021
Unprompted review
Rated 5 out of 5 stars

Bought our daughters Frozen toddler…

Bought our daughters Frozen toddler bed. Excellent customer service in the Dartford store. Didn’t have any in display but happy to help us with the online availability unlike another well known bed store. Very friendly and kind to our daughter also, she got a book to go with her new bed.
Delivered on the day we chose at a perfect time in the morning. Daughter was sleeping in it that night!

August 26, 2021
Unprompted review
Rated 5 out of 5 stars

Lovely Staff

The staff name Richard at Dartford branch is really friendly and helpful. I will highly recommend to my friends and family.

July 6, 2021
Unprompted review

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