Fantastic store and staff made the process of helping us choose a mattress easy. We were torn between 2 mattresses and ended up changing our minds on the one we picked. The team happily assisted alon... See more
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The Dreams store in Dumfries were brilliant. Melissa couldn't have been more helpful. Extremely knowledgeable and great personality. We bought a single bed for a spare room, it was used for the first... See more
A great investment.The first time we had gone to the store we found the staff was very friendly and very polite and helpful.There were other customers in the store but he managed to ensure we were all... See more
Everyone i have had do deal with were vert helpful. The only other comment is how long do the batteries last in the device, as mine seem to have run out already, and, because of a condition in my han... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 2 The Peel Centre, DG1 3PF, Dumfries, United Kingdom
- 01387 247786
4.7
Excellent
115 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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See how their reviews and ratings are sourced, scored, and moderated.
The comfort of the mattress and a…
The comfort of the mattress and a better night's sleep
October 10, 2025
Great team
Fantastic store and staff made the process of helping us choose a mattress easy. We were torn between 2 mattresses and ended up changing our minds on the one we picked. The team happily assisted along with customer services and we got the mattress we wanted in no time at all. Overall very happy experience and glad we where able to swap to a better mattress with the 100 night sleep guarantee. Delivery team also spot on no issues and very helpful.
July 18, 2025
Great mattress
The mattress is proving to be a great choice, very happy with the firmness and comfort.
June 1, 2025
Tempur bed mattress
Just bought another mattress from dreams and it is perfect but must say the young salesman was great took me through all the different beds that were suitable
June 1, 2025
Pleased I went to dreams
Pleased I went to a store and see and try various mattresses far better than shopping on the internet I came away very satisfied with my purchase
May 27, 2025
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Staff so rude and push products on you
From 1st visit to 3rd visit bearing in mind 150 miles round journey and still not correct but customer service saying contact Dumfries and Dumfries telling me to contact customer service
I am honestly drained and ill from last vist
February 22, 2025
Unprompted review
Reply from Dreams - Dumfries
Good Afternoon Marie,
Thank you for the time to leave your review. I am sorry to hear the order was not correct and that you have not had a great service.
Unfortunately you did not leave any information so I have used the find reviewer tool for you.
If you could please fill this in, I can then review your order and contact you to discuss this further.
Many Thanks, Leanne
Friendly and efficient communication…
Friendly and efficient communication and service.
March 30, 2025
My new bed has helped me sleep a bit…
My new bed has helped me sleep a bit better.you couldn't fault the delivery people, they were second to none in my book, very good service.
March 29, 2025
I bought a riser bed king size on…
I bought a riser bed king size on 30/01/25
The mattress was too firm so called to exchange it. Had to pay another £500 to swap because the discount I got on the purchase of the first one didn’t apply to the 2 nd. Paid this got medium. The mattress is more like a firm one Not a happy bunny. I spent a lot of money on this bed and would have been better sticking with my old one
January 31, 2025
Unprompted review
Reply from Dreams - Dumfries
Good morning Alan,
Thank you for taking the time to leave us your review.
I am sorry to hear that you were not getting on with with your original mattress.
I certainly want to look into the points you have raised in your review. In order to do so, I have requested your order details via Trustpilot and I hope to receive this information soon.
Many thanks,
Kishan
Good service from purchase to delivery
Pleasant and helpful staff in shop. Good communication regarding delivery. Friendly and helpful delivery staff. After assembling the beds (ottoman singles) they explained how to use without putting pressure on the pistons. Took all packaging away. Good Service and would recommend Dreams, Dumfries, if buying a new bed.
March 2, 2025
Excellent service
Guys in shop where very knowledgeable polite showed me round the shop and helped me choose the right set up
February 22, 2025
The salesperson at Dreams Dumfries
The salesperson at Dreams Dumfries, Michael was very good with us. He took the time and understanding of both our needs and helped us find a compromise that suited us both.
February 16, 2025
Unprompted review
10 years ago we got our first Dreams…
10 years ago we got our first Dreams bed and mattress and it has served us well. When we decided to replace the mattress we once again wanted to get a Dreams mattress. So we have now got our new Dreams mattress and it is great. We are looking forward to many more years of Dreams.
February 9, 2025
The store was welcoming and the…
The store was welcoming and the assistant, Melissa, was very helpful.
January 28, 2025
Unprompted review
Very good service in shop
January 7, 2025
The staff at the shop were very…
The staff at the shop were very informed and helped us understand the different bed options without being pushy
December 31, 2024
Unprompted review
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