Elliot was very helpful and not at all pushy. He showed us potential mattresses based on the dreams analysis machine and located them for us in the showroom so we did not have to wander around the who... See more
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An absolutely spectacular experience with Matt. He was super patient with us and guided through a number of mattresses until we found the one that was most ideal for us. A lovely man and and a great a... See more
Elliott was very good with us and answered all our questions. So we decided to go back the next day to place the order. He went the extra mile and explained all the order process and the delivery time... See more
Harry was absolutely brilliant! Me and my partner walked into dreams not knowing we was going to buy a bed and he helped us so much through the whole process, very professional! Helped us pick the rig... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Hampden Retail Park, BN23 6QU, Eastbourne, United Kingdom
- 01323 520813
4.8
Excellent
395 reviews
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New bed
The whole process of ordering & delivery of our new bed was easy & effortless
February 10, 2026
A happy customer
I trialled lots of mattresses and was undecided. I was asked if I wanted to try their sleep machine. I found this helpful. It lead to a choice of six. My budget narrowed it down again.
The delivery drivers were prompt and within the 2 hour slot given. They were happy and respectful of their surroundings on removing the old mattress. The whole experience was good.
February 10, 2026
They were very efficient.
February 6, 2026
Brilliant service with no pressure to…
Brilliant service with no pressure to buy any particular product. I tried out any mattress that might be appropriate and time was no object.
February 6, 2026
Unprompted review
no problems at all great service
January 30, 2026
Great customer service
Great customer service, from going into the store to the really nice delivery men. Didn't have to wait a long time for delivery.
January 31, 2026
Big selection of beds and great help…
Big selection of beds and great help ftom the staff .
January 30, 2026
Great customer service and friendly…
Great customer service and friendly supportive environment .
January 24, 2026
The staff were really friendly and…
The staff were really friendly and knowledgeable, I would recommend Dreams in Eastbourne
January 17, 2026
Unprompted review
Dreamland delivery
The mattress was delivered on the time and date promised.All the handling was carried out with care and attention to my specific needs and my old mattress was taken away discretely.
January 17, 2026
Arrived exactly as ordered and on time
Arrived exactly as ordered and on time. Excellent installation team who were polite, informative and respectful of our home.
January 16, 2026
Elliot at Dreams Eastbourne: 5-stars
Elliot from Dreams Eastbourne went above and beyond to assist myself and my wife during our visit. We had a niche requirement that ended up being matched by Elliot's extensive product knowledge and advice given to us along the way.
Not only did Elliot recommend we try the Sleepmatch machine, but we found an amazing mattress from it after extensive testing. I am glad we chose to follow Elliot's advice.
I would like to thank not only Elliot, but also the amazing staff at Dreams Eastbourne for bringing a welcoming and friendly environment to the store, that made me feel proud to support visiting stores in person, not using the internet. Thank you all - Alex & Jordi.
January 4, 2026
Unprompted review
AN excellent product
I bought the Jay ottoman bed frame in Navy. It is well made and looks good. The cartons were very heavy to take upstairs but my wife helped. I am afraid the assembly took about 2 hours because I was doing it on my own. The instruction were comprehensive and clear and the assembled product looked great.
December 28, 2025
From purchasing to delivery everything…
From purchasing to delivery everything went smoothly ,friendly helpful staff at shop and delivery men very respectful of property when delivering mattress taking shoes off when entering flat .
January 3, 2026
Many thanks reasonable price
November 23, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The bed head board is damaged the light…
The bed head board is damaged the light fitting is loose
December 15, 2025
Reply from Dreams - Eastbourne
Good Morning Kevin,
Thank you for taking the time to speak with me today, I am very sorry to hear that your bedframe was delivered damaged.
I have sent you an email to confirm what we had discussed, and if you do have any further questions please get back to me directly.
Kind Regards,
Faye
My mattress was delivered as planned…
My mattress was delivered as planned and is very comfortable. I’d been trying it out in the shop for months and eventually ordered online. The shop staff were extremely helpful in helping me and ordering was simple.
December 13, 2025
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