Elliot was very helpful and not at all pushy. He showed us potential mattresses based on the dreams analysis machine and located them for us in the showroom so we did not have to wander around the who... See more
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An absolutely spectacular experience with Matt. He was super patient with us and guided through a number of mattresses until we found the one that was most ideal for us. A lovely man and and a great a... See more
Elliott was very good with us and answered all our questions. So we decided to go back the next day to place the order. He went the extra mile and explained all the order process and the delivery time... See more
Harry was absolutely brilliant! Me and my partner walked into dreams not knowing we was going to buy a bed and he helped us so much through the whole process, very professional! Helped us pick the rig... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Hampden Retail Park, BN23 6QU, Eastbourne, United Kingdom
- 01323 520813
4.8
Excellent
395 reviews
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Staff were professional and polite
Staff were professional and polite, was really pleased with the service we received.
December 12, 2025
Great service nothing too much trouble
Great service nothing too much trouble. Delivery was on time delivery men very helpful. Would definitely recommend and use again.
December 12, 2025
Everything as expected
Everything as expected. No problems with anything from ordering to delivery.
December 6, 2025
Brilliant efficient service both in…
Brilliant efficient service both in store and from the very helpful delivery crew.
November 29, 2025
Went to Eastbourne store the lady there…
Went to Eastbourne store the lady there was most helpful and
Knowledgeable. We did test for our mattress and then tried several mattresses in store. Found our one for us . Ordered it there and then, fantastic service. Had e-nail re delivery and the two men we very polite and courteous put bed together very helpful.
We have never slept so well, bed and mattress the best ever.
Thank you to all involved.
November 29, 2025
Sleepy time
When we went into the store, we gave a list of dimensions and size.
we could not been accommodated more highly. We had time to look and discuss what we felt was right for us.
We were looked after by a sales person who came across as absolutely loving their job.
It was a wonderful experience.
November 23, 2025
A very good expierence
I went to Dreams in Eastbourne to order a new mattress. The member of staff could not of been more helpful. I tried out the sleep machine to obtain the correct mattress for me and was shown about six different types. The assistant explained about all the different types of makeup of the mattress and I was invited to try them out. If I had not been happy she was happy for me to try out any mattress. When it came to doing the order I was given a nice cup of coffee. I don't think she could have more helpful. I now await the arrival of my new mattress.
November 18, 2025
Unprompted review
very good customer service
very good customer service, good knowledge of the products and did not push us to make a sale.
bed arrived on date agreed and delivery team were great. couple of professional guys with a sense of humour and appeared to enjoy their work.
good experience from start to finish
November 9, 2025
All went to plan and all the staff were…
All went to plan and all the staff were very helpful.
November 8, 2025
excellent customer service Ann Marie…
excellent customer service Ann Marie was our sale agent at the Hampden park store in Eastbourne she spent lots of time with us to make sure we got the right mattress cant thank her enough.
go to the Hampden park store ask for Ann Marie if you want a bed or a Mattress.
October 19, 2025
Unprompted review
Very helpful and pleased with the…
Very helpful and pleased with the service and didn’t have to wait long for our new bed to arrive.
October 11, 2025
We had a great experience at…
We had a great experience at Eastbourne, not pushy in the sale and very helpful.
October 5, 2025
Knowledgeable and friendly staff
Knowledgeable and friendly staff. Overall a great experience. Would definitely recommend.
October 3, 2025
Unprompted review
Brilliant service,helpful knowledgeable…
Brilliant service,helpful knowledgeable staff.
September 20, 2025
Great service , product and price
Polite knowledge staff at store , great price and quality of bed. Assembly at home carried out very efficiently.
September 19, 2025
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