A good experience overall from sales at the store to delivery of the items. The bed looks great and the mattresses are, as expected, very comfortable. However, the storage space in the bed is not as d... See more
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Thank you Rebecca in Dreams Edmonton Green, for providing great customer service. You walked us through the process of finding the perfect mattress for us to suit our back pain. Will come again once i... See more
I went to the Edmonton store, and the sales assistant was very knowledgeable and nice, making the process very easy. My sofa bed has been delivered today by two nice guy, who had to unpack it downstai... See more
I am really impressed that I was able to change the colour of my bed one week before delivery. The people that set my bed up were extremely nice and very accommodating. They gave me time to hoover bef... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 12 Edmonton Green Shopping Centre, N9 0TZ, Edmonton, United Kingdom
- 02088 035095
4.6
Excellent
105 reviews
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Beautiful bed
Beautiful bed, amazing customer service and easy to purchase. Thank you dreams. The bed I reasonly purchest was for my son and he is very happy.
September 30, 2023
They have the best comfortable bed…
They have the best comfortable bed according to your need.
Assistant was very helpful
September 7, 2023
The sales people were very helpful and…
The sales people were very helpful and the delivery was on time and efficient
September 1, 2023
Salesman greeted us
Salesman greeted us. Was able to find the bed I was looking for. Was very hospitable and offered a cup of tea whilst we drew up 0% finance
August 25, 2023
I got all the help and support I needed…
I got all the help and support I needed to purchase my product
August 11, 2023
Great shopping experience
Staff in store were patient as I took my time to try the mattresses and pillows, and they gave me space to consider my options without pressure.
August 5, 2023
Unprompted review
Mattress
Delivered on time ,mattress is lovely best night sleeps
Had in a long time worth the money
August 3, 2023
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Had an issue which finally has been resolved.
I have no complain to mattress quality, but have a huge complain to customer service and the way they handle the issue.
I bought a single mattress and topper from Dreams for my daughter.
Immediately, after starting to use them she started to have red spots on her body which was itching. Initially we thought its allergy, but the doctor said its a bug bites. Since we never had this kind of issue in our home, and we don't keep pets, we came to conclusion that something wrong with the mattress/or topper as the problem started exactly the time when we started to use the them.
To check if our conclusion was correct she slept few nights in old mattress and in a different room and the problem disappeared. We called the shop which sold the mattress which directed us to customer services. You know what customer service said? That the Dreams never had this kind of issue before and its our problem, they said we need to call specialist to get rid of this mattress!!! At the end of the day - I bought a mattress and topper which I have to get rid of in 20 days and on one in charge but me!
I always used Dreams mattresses before and was happy since they were no any problems with them, but when you have an issue they are not helpful at all.
Definitely I will raise complaint and if needed I will prove that its a Dream issue and not mine.
NEW REVIEW is here: Today at around 5 pm I have received the call from Peter from Dreams. He carefully listened our issue and hopefully the problem has been resolved. He agreed to send a replacement mattress. Of course I thank Peter for being helpful and acting adequately, but I believe this should have happened during my first call to customer services.
July 20, 2023
Unprompted review
Reply from Dreams - Edmonton
Good afternoon Adam
Thank you for taking the time to speak with me today. I am sorry for the issues yourself and your daughter have had with the mattress and topper.
As discussed, Dreams position on the matter is that it is almost impossible for there to be bed bugs on a brand new mattress. This is because they would be unable to survive in sterile factory conditions.
I am glad we have come to a resolution on the matter which you find acceptable. I am pleased that this has somewhat restored your faith in Dreams.
Should you need any further help or assistance, please do not hesitate to contact me.
Many thanks
Peter
Good customer service.
Welcoming staff who explained the options and the products available to my budget.
July 4, 2023
The guys who delivered and install the…
The guys who delivered and install the bed were very professional and polite. Very helpful
June 13, 2023
Fantastic experience
Fantastic experience, drivers where polite and careful and went above and beyond very happy🤩
June 1, 2023
Had good customer service
The staff are professional. I had a sleep test before purchasing my bed.
April 10, 2023
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