We originally visited the Fareham store, where the two staff members were extremely helpful, patient, and honest. After getting all the information we needed, we placed our order online when we got ho... See more
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No high pressure selling. Brandon at the Fareham branch was fantastic. So helpful. Advised us on a bed and mattress to suit our budget. Highly recommended. 🌟🌟🌟🌟🌟
Superb service from Brandon really new his stuff looking forward to taking delivery of our new bed
We visited Fareham Wallington store today, Ed dealt with our questions and indecision’s perfectly. He answered all our queries and totally put our minds at rest! We weren’t rushed or bothered at all b... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Broadcut Retail Park, PO16 8SU, Fareham, United Kingdom
- 01329 237377
4.8
Excellent
286 reviews
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Staff were helpful and knowledgeable…
Staff were helpful and knowledgeable but allowed us to spend time looking at option without being pushy. We were given a delivery date and the evening before given a 2 hour time slot. Delivery men were prompt, assembled the bed and took the old mattresses away. A good team job all round.
March 23, 2024
Honest service
Honest, friendly and knowledgable staff ensured a smooth painless transaction.
March 22, 2024
Unprompted review
Very good well trained friendly staff…
Very good well trained friendly staff who gave lots of help and support in helping us choose the rite ben and mattress would definitely recommend
March 7, 2024
very happy with the delivery service…
very happy with the delivery service and tge guys doing the delivery but the manufacturing need more to detail as I was shirt on washers for tge bed we bought so had to go buy some myself
March 17, 2024
Excellent service and good choice of mattresses
Very helpful on both visits to the store. We were not rushed into making a decision and all our questions were answered. We actually changed our mattress between order and delivery and this was handled quickly and easily.
On the day of delivery the communication from the delivery team was excellent and they were friendly, efficient and helpful. What more could we ask?
The mattress after a couple of weeks is great, fingers crossed it stays that way.
February 16, 2024
Great value for money
Great sales approach - knowledgeable, helpful but not pushy. Delivery very smooth. I love the fact that the men wore over shoe protection and brought my old mattress downstairs for me. My new mattress is excellent value for money. Happy customer
February 17, 2024
I was in need of a new double bed…
I was in need of a new double bed urgently to allow my elderly parents to sleep downstairs. Simon who served me could not have been more helpful finding s bed in store and sorting delivery within 3 days.
February 10, 2024
New Bed.
New Bed.
I had my new bed, mattress, headboard delivered 17.01.24. I am delighted with the service I received from start to finish. Nicky new all about the products the store had for sale, listened to my needs and delivered first class service.
Delivery men arrived on time, assembled the bed and removed all packaging. One delighted customer here, thank you Dream’s.
January 27, 2024
I had a good experience with the…
I had a good experience with the delivery of my mattress from the Dreams people who got here on time and were very courteous and gave good advice about the mattress.
January 26, 2024
Ed was fantastic
Ed was fantastic! Credit to the team, extremely helpful and went above and beyond!
January 17, 2024
Unprompted review
Helpful staff ….
Helpful staff and this was a good experience culminating in a restful sleep each night
January 20, 2024
I received brilliant advice staff…
I received brilliant advice staff product knowledge was good and I purchased a new mattress which is comfortable and I am sleeping better than ever
January 14, 2024
The staff were amazing and they…
The staff were amazing and they answered all our questions.
January 12, 2024
Great service and exceptionally helpful
The whole experience was brilliant.
We were treated kindly with true help re choosing our new mattress. The delivery was brilliant and the guys that delivered were exceptional
December 8, 2023
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Dreams - Fareham
Good afternoon
thank you for taking the time to speak with me today. I am sorry for any inconvenience that this matter must have caused you.
I can confirm I have raised a replacement base which will be delivered on 16th December. Should you need any further help or assistance, please do not hesitate to contact me.
Many thanks
Peter
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